What You'll Be Doing:
- Pro-active communication with partners in the region by telephone and by internal messaging to assist with the creation of Booking.com’s business
- Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed
- Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level
- Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners
- Fine opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize
- Identify new potential partners and connect for further follow up
- Responsible for taking Customer Service critical issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer
- Support the organization of events, such as workshops and webinars, for partners.
What You'll Bring:
- Solution oriented and results driven
- Strong work ethic; self-directed and resourceful
- Proactive, flexible and capable of working independently as well as working in a team
- Ability to prioritize own workload and efficiently manage their time
- Strong Interpersonal skills
- Ability to influence partners over the phone to implement suggestions
- Eye for accuracy and ability to be analytical
- Language: English AND Spanish written and verbal
- You are required to live within a commutable distance from your assigned office location
Should you require accommodation to meet the essential functions of this job, please let us know.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
