Citi Group SMB Business Headcount Intermediate Analyst - C11 

Costa Rica 

117218954

• Identification of multi-client and multi-location efficiency opportunities and process improvements within the headcount oversight control model
• Liaise regularly with our global counterparts to share experiences, solutions, and knowledge, ensuring consistent application of process enhancements
• Responsible for the investigation, detailed analysis, and development of target operating models of any initiative that adds a new Client or a new Service for existing Clients onto the Fund Accounting platform from a Valuations perspective
• Effective adoption of any initiative that impacts, alters or enhances the headcount and Oversight Operating Model through detailed analysis, design, testing, and training rolled out for proposed solutions
• Regularly review and provide project status reports, and functional road maps to Senior Management
• Monitor Multifonds functionality available with each patch or release and assess impact to headcount production and oversight operating models. Where enhancements are identified ensure solutions are fully designed, tested, and managed through to implementation.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 2-5 years of related experience in headcount planning and management
• Assurance /asset management clients
• Experience of working on projects and delivering to assigned deadlines.
• Effective analytical skills, particularly around requirements gathering, requirements documentation, and data interrogation
• Knowledge ofResources@Citi, Workday and presentation skills
• Excellent communication skills

• Bachelor’s/University degree or equivalent experience

• Interpersonal & communication skills to work with stakeholders and Senior Management, both verbally and written (Spanish & English)
• Proficient use of Microsoft Applications (Word, Excel, Access, PowerPoint, etc.)
• Advance knowledge in Excel (Pivots, Vlook ups, etc.)
• Headcount Knowledge
• Ability to make effective and timely decisions in a complex, highly matrixed organization.

Time Type:

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