EY Manager - Global Compliance Reporting 

United Kingdom, England, Newcastle upon Tyne 

116301471

Your key responsibilities

• Contract management
  
  • Managing a number of global compliance contracts, some with client interface and some in a supervisory service delivery role.
  • Proactively managing service delivery risk across those contracts through the use of issue and risk logs and the implementation of escalation processes.
  • Developing and maintaining relationships with key contract stakeholders (internal and external) across multiple jurisdictions, and ensuring effective and timely communication.
  • Manage contract governance including adherence to agreed process and procedures
  • Manage contract reporting against service level agreements (SLAs) and key performance indicators (KPIs) ensuring timely resolution of issues
  • Provide guidance and support to peers, colleagues and clients on contractual issues, and oversee local fee and scope negotiations
  • Setting clear objectives and expectations for junior team members including day-to-day responsibility for the management of offshore team members.

• Finance
  
  • Reviewing budgets and resourcing requirements on a regular basis and supporting the Global Engagement Leader in meeting the margin goals for the accounts.
  • Billing fees according to agreed contract billing schedule.

• Quality and Risk Management
  • Supporting the Global Engagement leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables.
  • Liaising with Global and Tax QRM and legal teams in the resolution of client service management issues.
  • Maintaining the specified contractual framework and supporting agreements for all engagements.

• Detailed scoping and process assessments
  
  • Supporting a client understand full suite of compliance filings currently undertaken in countries
  • Review and suggesting improvements to compliance and reporting processes considering data sources, hand-off points and controls

• Business development and proposal assistance
  
  • Working with the Global Engagement Leader to support pursuit and proposal activities, in response to client RFPs. This includes running global pricing exercises and being a part of EY’s presentation team at client pitches.
  • Support development of client business case for change
  • Identify opportunities for additional EY services and or extensions to EY outsourcing services for existing EY clients.

• Compliance methodology
  
  • Sharing successful tools, techniques and approaches with other team members;
  • Project managing small business development projects.

Skills and attributes for success

• Strong client relationship management skills with ability to develop quality outputs to clients
• Negotiation skills, able to sustain opinion and handle challenges
• Process design skills
• Business development skills, able to identify and convert opportunities to sell work
• Effective time management, ability to remain calm when under pressure to meet deadlines
• Experience of coaching and developing more junior staff
• Ensure delivery of quality work and take day to day leadership of delivery team
• Change orientated with flexible approach
• Innovative mindset with a focus on problem solving
  

To qualify for the role, you must have:

• Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team
• An undergraduate or post-graduate degree
• ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification is not essential but welcome
• Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor own budget. A PRINCE2 qualification or similar would be beneficial.
• Experience in process and technology design is beneficial but not mandatory
• Proficient multi-tasking ability
• Ability to coach more junior team members and add value to the team
• Experience with managing teams across multiple jurisdictions

What we look for

• Excellent communicator in a range of situations both written and oral
• Enthusiastic and flexible attitude to work
• Individual with an understanding of tax regimes
• Ability to work across a range of projects and clients often with tight deadlines
• Strong commercial and negotiation skills