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Citi Group Infrastructure Analyst India, Tamil Nadu, Chennai 116107047
16.07.2024
Job Background/context:
Key Responsibilities:
Analyzing and finding the key areas for process improvement and creating an action plan for the implementation of the same.
Assist higher management in maintaining operational service levels in line with the global IAM standards.
Escalations management- Ensure client escalations are handled appropriately and timely
Conduct basic housekeeping tasks, such as inactivity and manual entitlement review maintenance
Ensure adherence to pre-defined Service Level Objectives (SLO)
Implement established security procedures within the framework of supported systems, focusing on the full scope of IAM Service Catalog requirements for simple thru complex, multi-tiered applications
Understands Service Delivery Process Controls and under supervision, participates in annual review of Process Control documents associated with specific systems assigned
Demonstrates basic understanding of Lean processes
Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work
Identifying and escalating potential compliance issues
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
Proven use of discretion and judgment given the sensitivity of the work data
Ability to manage multiple efforts and adjust priorities with evolving work efforts.
Adhere to the defined Risk and Control guidelines and perform the activity within the distinct guidelines.
Development Value:
Training, both on the job training and presented training courses.
Increased product knowledge.
Exposure to clients and other departments within Citi.
Hone the skills to work in a demanding, time sensitive and complex process
Day In Life Of (DILO) - IAM
Application Access ID Creations, Modifications, Revocations and Terminations
Password Resets
Token Administration and Distribution
Entitlement Review Support
Functional ID Provisioning
Periodic review of Process and Control documents and its maintenance
Other tasks as assigned
Additional Job Description
Should possess 5-6 years of work experience as a SME in anoperational/processingenvironment. However, experience in
Identity & Access management, Information Security, Risk and Controldomain would be an added advantage
Identity & Access management, Information Security, Risk and Controldomain would be an added advantage
Experience in handling Internal/External clients. Ability to deal demanding client expectations.
Must be able to use experience to identify possible issues before they arise and be pro-active in resolving such issues.
Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer.
Hands on experience in using Microsoft Office Tools
Minimum Bachelor's degree
Skills & Competencies:
Should be confident, self-driven
Analytical/problem solving mindset, able to identify obstacles and find ways to overcome them
Flexibility and adaptability to a fast-paced working environment
Should be flexible with work shifts and be ready to work in different shifts with short notice
Possess good presentation skills
Time Type:
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