Amazon Support Engineer - Incident Management C-TOS 

Ireland, Dublin 

115329198

Responsibilities:
- Reduce mean time to resolution for all incident types
- Design and/or build world class listening systems
- Create and review documentation, design new standard operating procedures
- Identify and troubleshoot recurring platform issues and engage service owners to drive resolution
- Automate tasks through creation and maintenance of scripts and tools- Take part in a “follow the sun” rotation split between Seattle, Dublin and Sydney sites, including weekends and holidays
- Mentor peers in your areas of technical and operational strength
- Participate in the interviewing process

- Bachelor’s degree in Computer Science or related technical field.
- 5 years of relevant experience in a large-scale online technical operations environment.
- Full professional proficiency in speaking and writing English.
- Experience scripting in at least one interpreted language (e.g. Java, Python) as well as Shell.
- Experience using Linux and networking fundamentals.
- Experience driving collaborative projects from conception to delivery.
- Experience in Agile/Scrum or related collaborative workflow.