Hybrid model: 2 days office/3 days remote
Your key responsibilities
- Work with Finance teams to reach out to client serving teams and assist on their financials
- Prepare and facilitate training for colleagues
- Provide virtual support to our client serving teams (phone or email)
- Team with them to help in resolving their immediate questions
- Educate and guide them through recommendations and training
- Ensure that the needed responses are provided in a quick manner or escalated when essential
- Document all calls, emails and chats into the system
- Share best practices and provide support to other team members across borders and service lines
- Stay up to date with the firm’s latest policies, processes and tools
- Stay connected with the business and functional experts
- Self-educate and seeks additional knowledge
Skills and attributes for success
- Very good English
- Graduate and/or professional certification in a business related subject matter (i.e. Accounting, Finance) or commensurate experience in an Accounting or Finance role is required to perform this position
- Professional approach, demonstrating tact and diplomacy
- Strong communication and partnering skills with people of all levels of the firm
- Excellent listening and questioning skills
- Problem solving and analytical skills
- Ability to view issues through the client serving teams’ lens
- Highly effective at virtual teaming and influencing skills
To qualify for the role, you must have
- Experience in providing exceptional client service
- Analytical approach
- Knowledge of key financial concepts
- Experience in working in a multicultural environment
- Ambition to be considered a trusted business advisor
Ideally, you’ll also have
- Good understanding of project management
- Experience in building well working business relations with various stakeholders
- Well-developed sense of ownership and accountability
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.