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Apple EMEIA Business Operations Analyst Retail Customer Care Ireland, Cork 114820843
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Description
- Define, measure and track performance, ensuring end-to-end visibility of metrics, and driving consistency across regions- Engage with stakeholders to define and achieve metric goals
Minimum Qualifications
- Extensive experience in operations, analytics, management consulting, corporate strategy, or equivalent experience
- Proven data analytics experience including strong knowledge across these tools and languages: Excel, Tableau, SQL, and Python
- Effective presentation and communication skills, including ability to explain complex data and charts in a concise manner to large cross-functional audiences
- Proven problem-solving and cross-functional project work experience
Preferred Qualifications
- Expertise in advanced analytical techniques and statistical analysis. An affinity to “talking with numbers”; inherent ability to quantify and support conclusions with data.
- Strong work ethic and attention to detail. Ability to balance multiple projects and meet timelines.
- Ability to stay positive in high stress situations and multitask in a dynamic environment.
- Experience developing relationships with senior collaborators.
- Contact Centre experience
- Bachelor’s degree in engineering, mathematics, finance, statistics, economics or other quantitative area or equivalent relevant experience
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