Field Service Engineer
This role is based in Penang and you will be responsible for
- Perform corrective maintenance, supported when necessary by tier-2 support helpdesk when necessary
- Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
- Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
- Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
- Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
- Use company property with care to ensure optimal results with minimal operational costs
- Keep abreast of new technologies likely to affect PH range of products
- Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
- Accuracy of service records with particular attention to test & inspection results
- Adopting appropriateESD control while servicing PH equipment
- Usage of appropriate electronic measurement equipment in calibration controlled cycle
- Responsible for reporting identified device safety issues according to applicable PH quality standard policy
- Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
To succeed in this role, you’ll need a customer-first attitude and the following
- Diploma/Degree in Biomedical or Electronics Engineering or equivalent
- At least 3 years of working experience in service or engineering roles, preferably in the medical device industry
- Good troubleshooting skills
- Good communication and interpersonal skills
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