SAP Mid/Senior Critical Incident Manager 

Bulgaria, Burgas 

11315031

What you’ll do:

• Perform Critical Incident Management and ensure customer SLAs.
• Drive and moderate resolution of issues relating to our business-critical services.
• Responsible for customer communication during critical incidents.
• Establish bridge calls to facilitate incident management.
• Engage in software performance analysis and continuous service improvement.
• Conduct periodic weekend on-call duties using a follow-the-sun model.

What you'll bring:

• BSc degree in Computer Science/Project Management or related field.
• 5+ years of experience in operations/software development/project management roles.
• Stellar communication skills – precise, based on facts.
• ITIL knowledge & experience in Incident Management
• Affinity to quickly analyze and drive resolution of problems in a worldwide team setup.
• Working efficiently in emergency situations.
• Problem solving & decision-making attitude.
• Fluency in English.

We would strongly appreciate if you are having some of these:

• ITIL foundation certificate or more ITIL certificates up to Expert level.
• Technical background – knowledge in any scripting language (e.g. Python, Java, Java script, Shell scripting).
• Understanding of modern cloud/web architectures.
• DevOps/SRE experience

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