Wells Fargo Associate Commercial Loan Servicing Representative 

India, Karnataka, Bengaluru 

110677323

In this role, you will:

• Collect all outstanding monetary receivables and financial statements. The process involves contacting the borrower either by phone or through email to collect the outstanding payments, fees, receivables, and financial statements
• Monitor loan system and resolve customer issues, and process complex transactions online
• Perform moderately complex administrative, transactional, operational and customer support tasks
• Audit loan systems of record for customer billing
• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal and external customers
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Bachelor's degree with an emphasis in Business, Commerce, Real Estate or Finance
• Excellent verbal and written communication skills
• Is required to work in 1.30pm - 10.30pm shift.
• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Should possess the skill to navigate through diverse sources and saving the required data into internal or shared electronic locations, synthesizing the information, and inputting it into templates.
• Good knowledge of MS Office and should be flexible to work on new assignments.
• Handling calls with LOB of the respective portfolios.
• Excellent interpersonal communication skills
• Strong attention to detail and accuracy
• Strong organizational and time management skills, ability to multitask and work in a deadline driven environment.
• Ability to work effectively in a team environment.
• Ability to effectively communicate with varying internal bank personnel, customers, consultants, and external counsel.
• Ability to successfully manage relationships and expectations with internal and external parties.

Job Expectations:

• Understanding of the Commercial Mortgage-Backed Securities (CMBS) industry, Pooling and Servicing Agreements and the roles and responsibilities of the Master Servicer and Special Servicer.
• Customer calling experience and ability to work with tight deadlines.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.