Review business systems and user needs. Document requirements, define scope and goals and produce systems to parallel overall business strategies
Lead projects to implement improvements to policy, procedures, work instructions and tools
Gather requirements from service owners for reporting and automation; produce reports based on defined metrics and goals
Lead daily operational activities, carrying out activities as assigned, and measuring process compliance
Help with the promotion and communication of IT service management process to all parties involved
Use standards and solutions for customers to improve domain and enterprise-wide technical perspectives
Be a subject matter expert for process integration and automation opportunities
Ensure process adoption and compliance through communication and training
Recommend improvements regarding processes, reporting, communication, training and tools
What We'd Like to See
Apex (includes Triggers, Asynchronous, Web Services, Batch, and Test classes)
LWC (Lifecycle, Events, Asynchronous communications, Error handling, Data loading, DOM and Shadow DOM, Component Communication)
Lightning Flows (Record Triggered, Scheduled, Platform Event, Auto Launch flows)
Knowledge of how to use the above 3 with each other for best results.
Excellent knowledge of Salesforce Best Practices and Governor Limits.
OOP concepts to write efficient code.
Salesforce Experience Cloud
Identify issues with existing code where best practices were not used,
Qualifications:
BA/BS degree or equivalent educational background.
Required Experience:
A minimum of 5 years of experience in Salesforce.com administration, development, and customization.
Technical Skills:
Experience developing web applications using Salesforce CRM.
Proficient in data migration and system integration.
Knowledge of Apex (Triggers, Asynchronous processes, Web Services, Batch processing, and Test classes).
Expertise in Lightning Flows (Record Triggered, Scheduled, Platform Event, Auto Launch flows).
Experienced with Lightning Web Components (LWC) including Lifecycle, Events, Asynchronous communications, Error handling, Data loading, DOM, Shadow DOM, and Component Communication.
Required skills:
In-depth knowledge of Salesforce Out-Of-The-Box (OOB) features, best practices, Governor Limits, and Object-Oriented Programming (OOP) concepts.
Experience with Salesforce Experience Cloud, Sales Cloud, and Service Cloud.
Familiarity with CRM processes such as Sales, Marketing, Customer Service, and Customer Support.
Proficient in managing business processes related to Account, Contact, Opportunity, Lead, Campaign, and Case Management.
Perks & Benefits
Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Tuition reimbursement program to support your and personal growth
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit