Microsoft Senior Operations Technical Program Manager 

France, Ile-de-France 

109719800

Required Qualifications:

• In-depth knowledge of the challenges of system and service management.
• Multiple years of hands-on experience in providing operations support to complex IT environments.
• Ability to build and influence broadly towards common goals and priorities.
• Firm sense of accountability for end-to-end outcomes, with strong communication skills.
• Large distributed IT environments in an operational role.

Preferred Qualifications:

• Expertise experience in problem solving and analysing distributed systems and critical production service environments.
• ITIL certification V3 or above.
• Experience in DevOps lifecycle.
• Azure Fundamentals (AZ-900) or any other Cloud Foundation Certification.
• Experience in Kusto / data visualisation.
• PMP / Agile PM certification, or experience working in an agile project team is considered a plus.

Cloud Background check:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

As an Operations PM, you will be responsible for being an expert in how we build and operate sovereign clouds, work with stakeholders to understand their needs, and help define the operational framework to ensure delivery of standard operations model across different sovereign clouds.

• Operations Support: Design and support Incident management workflows across cloud boundaries without compromising security or efficiency. Escalate Incident/Problem management cases, complete post incident reviews and provide coordination between Azure Public and Sovereign Service teams.
• Operations Enablement: Provide Knowledge Management, Operations training, and leadership. Develop solutions to provide clear and concise monitoring and system management. Seek and drive opportunities to demonstrate continuous service improvement.
• Operations Evolution: Leading on cloud excellence, driving alignment across all Sovereign Clouds to ensure continuing compliance and driving down operational costs. Validates use-case and scenario outcomes, and performance targets that are being achieved. Drives continuous quality improvements of the delivery.
• Creating relationships: Driving orchestration and integration efforts for the development and implementation process of multiple feature areas for large and complex cross functional projects with internal teams and external partners.
• Partnering: Working with engineering teams to contribute, prioritize, and deliver on the roadmap for multiple feature areas.
• Collaborates: Track, coordinate, and communicate end-to-end project schedules for multiple feature areas.
• Manages: The governance of programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle.