Job responsibilities:
- Collaborate with stakeholders to gather and analyze business requirements, ensuring that the new Target Operating Model aligns with organizational goals and addresses current process challenges.
- Engage with key stakeholders, including Core Delivery Leads (CDLs), Operations, and Technology teams, to foster effective communication and collaboration.
- Work closely with business analysts and product owners to refine and prioritize user stories, ensuring they accurately reflect business needs and are ready for development.
- Develop a comprehensive test plan that outlines testing strategies, objectives, and timelines. Coordinate testing activities across teams to ensure thorough validation of the new processes and systems.
- Track and manage defects identified during testing, collaborating with development and operations teams to prioritize and resolve issues in a timely manner.
- Implement change management strategies to facilitate the transition to the new Target Operating Model, including organizing training sessions and creating user documentation to support end-users.
- Establish key performance indicators (KPIs) to measure the success of the new processes and systems. Monitor performance post-implementation to ensure objectives are met and identify areas for improvement
Required qualifications, skills and capabilities:
- Possess extensive operations experience in functions such as trade support, settlements, asset servicing or cash with a minimum of 12 years in a reputable bank, fund administrator, or financial institution across multiple jurisdictions. The candidate should be eager to embrace new challenges in a dynamic, fast-paced, and ever-changing environment. Proven expertise in asset servicing, particularly in corporate actions management across various products like securities, mutual funds, and alternatives, is essential.
- Demonstrate a successful track record in implementing or integrating core banking systems, whether internally developed or sourced from third-party vendors. The candidate should have a deep understanding of trading products, including equities, bonds, foreign exchange, and listed options, as well as comprehensive knowledge of the front-to-back operations process, including confirmations, settlements, and regulatory reporting.
- Exhibit strong leadership skills in strategic change management and process re-engineering, particularly in technology-driven projects. The candidate should have the ability to build and influence relationships with colleagues, business leaders, and functional partners. Industry experience and networking with peers are crucial, along with a consultative approach to understanding and anticipating business partner needs.
- Be a highly motivated individual with strong people management, problem-solving, and transformation skills. Excellent interpersonal and communication abilities are required
Preferred qualifications, skills and capabilities:
- A bachelor's degree is required, with an MBA or other postgraduate degree being a plus. At least 15 years of experience in financial services, operations, or management in investment banking wealth management is preferred, with securities operations experience being advantageous.
- Knowledge of automation tools and AI/ML understanding as an added advantage.