changing lives.
In this role, you will…
- work directly with internal and external customers
- support the orthodontist or dentist on questions about the treatment plan
- be trained and work on all the steps of the process, from the preparation of the virtual impressions, the treatment set up and the gingiva adjustment.
- be using the Align proprietary SW Treat, in addition to the submitting doctor’s prescription and the Align internal treatment protocols.
- be responsible for planning and coordinating the translation process to guarantee on time delivery of the ClinCheck set up for the customers.
- update and complete cases that have been assigned by the Lead or supervisor, such as complaint follow ups, reassigned cases and any case requiring special translation assistance, this may require email follow up.
- update and inform about incorrect or outdated customer’s and patient’s information, found on any of the customer databases.
- propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements.
- follow production requirements from their supervisors in a timely manner.
- work on process improvements regarding quality, time and cost reduction and customer EX
In this role, you’ll need …
- Degree within the dental environment (e.g. Dental Technician, Dental Hygienist.)or equivalent
- 3-5 years of related experience in the dental field, preferably working with CAD-CAM services products as dental prostheses, including crowns, crown lays, veneers, inlays and on lays, fixed bridges, dental implant, dentures (removable or fixed), and orthodontic appliances.
- Strong desire and capabilities to understand and work with 3D applications, e.g.Be able to model characters, move 3D creation in computer networking environment
- Ability to read, analyze orthodontic records, treatment prescriptions, and all internal communications.Operating procedures should be highly understood.
- strong ability to understand orthodontic clinical concepts and have computer literacy.
- French language skills on a C1-level or higher (CEFR) strongand English skills
