Nokia Service Delivery Manager 

India 

10291283

• Manages multiple small or medium-sized customers, or multiple functions of a large customer, with medium business volume and medium to high complexity and risk.
• Ensures achievement of financial and non-financial targets, customer contractual obligations, and service level targets, while improving integration service quality and efficiency.
• Leads and oversees team operations, including resource management, work allocation, and performance.
• Monitors real-time work demand and takes corrective actions for potential or actual service level breaches.
• Oversees resolution management to meet SLA targets, leading the resolution of major outages or high-risk issues.
• Engages with senior customer management on escalated performance issues, failures, or risks.
• Collaborates with other Nokia service groups, third parties, and customer teams to ensure smooth project delivery.
• Leads teams or taskforces to improve service delivery for specific customers.

You have:

• Strong GPON Domain Knowledge.
• Proficiency in Cloud Technologies (AWS, GKE, RedHat).
• Hands-on experience with Kubernetes and Docker.
• Familiarity with Nokia FN products (e.g., SDAN, FWAC, Home Wi-Fi).
• Solid programming skills in Python, JavaScript, and JAVA, with a good understanding of object-oriented programming.
• Proficient in working within a Linux environment, with strong problem-solving and analytical skills.

It would be nice if you also have:

• A team-player attitude and the ability to collaborate effectively.
• Strong spoken and written English communication skills.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark