EY FS Technology Consulting - Business Analyst 

Ireland 

100345479

Business Analyst – Financial Services Consulting – Channels and Mobile – Senior Consultant - Dublin

When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.

Your key responsibilities

are seeking a highly skilled and experienced Business Analyst with an expertise in Channels and mobile technology and a strong background in CRM (Customer Relationship Management) solutions. The ideal candidate will be adept at understanding business needs, defining requirements, and analysing complex processes to implement effective channel strategies and solutions that enhance customer engagement and drive business growth.

• Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions.
• Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service.
• Develop and prioritise detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions.
• Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives.
• Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices.
• Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements.
• Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes.
• Have experience in using collaboration tools like confluence and JIRA
• Manage and prioritize the backlog of channel / mobile enhancements and work closely with the project management team to ensure timely delivery of solutions.

To qualify for the role, you must have

• Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field.
• Minimum of 5 years of experience with a blue-chip consulting firm as a Business Analyst with a focus on channel strategies and solutions.
• Proficiency in customer and digital platforms like Salesforce and Microsoft platforms, including Dynamics 365, Power Platform, and other related technologies.
• Strong understanding of CRM best practices and industry standards.
• Proven experience in requirements gathering, process mapping, and business process reengineering.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Experience with Agile methodologies and tools such as Confluence, JIRA or Azure DevOps.
• Relevant certifications in CRM solutions and Business Analysis are a plus.
• Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.

Domain Areas:

• Channels
• Digital platforms and CRM
• Open and Core Banking
• Insurance and healthcare

Products:

• Salesforce – Sales, Marketing, Health, Service, Analytics clouds etc.
• Microsoft Dynamics 365 - Sales, Marketing, Health, Customer Service, Customer insight apps etc.
• HubSpot CRM
• Content management solutions
• Tealium / other customer data platforms

Have working experience one or more of the following tools:

• MS Office, Visio
• Jira, Confluence
• SQL, XML
• MS Visual Studio

Ideally, you’ll also have experience in one or more of the following:

• Have ability to deal with ambiguity and uncertainty
• Experience with process designs and modelling
• Conducting Workshops and interviews
• Have ability to build and manage relationships across business and technology stakeholders

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

Career Progression:

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.