Citi Group DevOps TRC Sr Manager 

India, Maharashtra, Pune 

100121738

• Strategize and devise plans for achieving the service level objectives.
• Monitor the progress of project activities and deliveries.
• Conduct periodic meetings with the team to understand the status of planned project tasks, address the challenges, risks and issues faced by the team
• Report key highlights and accomplishments on a periodic basis
• Participate at the Service Improvement Maturity Process to achieve or enhance business goals.
• Review the effectiveness of TRC operational maturity periodically.
• Drive the resolution of Major and Standard Incidents to closure.
• Ensure proactive detection of Major incidents through alerts.
• Assess the impact through monitoring tools during a major incident
• Communication of Major incident status update over the approved channels
• Oversee the validation of changes/patches and escalate issues identified during checkouts.
• Ensure that the Knowledge articles are updated periodically to keep them relevant and current.
• Working knowledge of the various technologies involved in Support.
• Knowledge of the monitoring toolsDesign Thinking and Thought Leadership

• Functional Proficiency: Expert in Development Life Cycle, Implementation, Support and have good knowledge on Environment Management with the operating systems, software applications, and networks Wealth Technology uses.
• Domain Knowledge. Must have deeper understanding of Citi Private Banking Applications, Data Flows, Connectivity and functionality knowledge.
• Technical Skills. Should be expert knowledge on Middleware Technologies, Application Servers, Web Servers, ETL, Abinitio, Oracle, BI Tools.etc, which ever used in Wealth Technology.
• Service Management & Reporting. Strong Service Management, Incident, Problem, Change Management experience. Able to generate metrics and drive team towards improving Service Performance.
• Problem-Solving Skills:Ability to diagnose issues based on standard operating procedures. This includes troubleshooting skills that help in identifying, analyzing, and resolving easy to moderate problems.
• Communication Skills:Strong verbal and written communication skills are crucial for documenting issues, explaining technical details in a non-technical manner to users, and collaborating with team members.
• Customer Service Orientation:Ability to provide helpful and courteous service to users, understanding their problems, and maintaining patience and professionalism in stressful situations.
• Understanding of Observability Principles:Knowledge of the core concepts and components of observability, including metrics, logs, and traces, and how they contribute to diagnosing and resolving issues.
• Monitoring Tools and Technologies:Familiarity with monitoring solutions and platforms (e.g., Splunk, AppD) used to collect, analyze, and visualize metrics.
• Site Reliability Engineering. Good knowledge on Site Reliability Engineering concepts able to be understanding SLI, SLO, Error Budget calculations and concepts.
• Time Management and Prioritization:Efficiently managing one's time and prioritizing tasks is important, especially when dealing with a high volume of support tickets. Make sure team is always motivated.
• Learning and Adaptability:Being proactive in learning new technologies, applications, and processes, as well as adapting to changes in tools or procedures.

• More than 12 years of experience at least 4 years of relevant experience in Wealth Technolgy domain as Lead.
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Time Type:

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