דרושים United States, North Carolina, Financial Services Representative

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.

Your Impact

• Perform reactive incident response functions including but not limited to - host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
• Examine firewall, web, database, and other log sources to identify evidence of malicious activity
• Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and custom Crypsis investigation tools to determine source of compromises and malicious activity that occurred in client environments
• Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations
• Ability to perform travel requirements as needed to meet business demands (on average 20%)
• Mentorship of team members in incident response and forensics best practices

Your Experience

• 8+ years of incident response or digital forensics consulting experience with a passion for cyber security
• Strong leadership skills including experience managing a team or individuals
• Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
• Proficient with host-based forensics and data breach response
• Experienced with EnCase, FTK, X-Ways, SIFT, Splunk, Redline, Volatility, WireShark, TCPDump, and open source forensic tools
• Incident response consulting experience required
• Identified ability to grow into a valuable contributor to the practice and, specifically
• have an external presence via public speaking, conferences, and/or publications
• Have credibility, executive presence, and gravitas
• Able to have a meaningful and rapid delivery contribution
• Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
• Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Technical Director, Reactive Services is a senior-level consulting position. The individual will provide expert-level guidance on all areas of cybersecurity and data breach response to Unit 42 clients across a wide array of industries, geographies, and organizational structures. They will be the client’s advocate for cybersecurity and will provide strategic and technical leadership in this area.

Your Impact

• Experience with forensic processes and procedures (chain of custody, computer acquisition techniques, and memory acquisition techniques)
• Maintain hyper-current knowledge of extant vulnerabilities and threat landscape
• Experience using forensics tools such as EnCase, FTK, SleuthKit, Volatility, etc.
• Analysis experience and operational understanding of one or more major operating systems (Microsoft Windows, Linux, or Mac)
• Knowledge of common malware persistence mechanisms
• Experience identifying and triaging malware

Your Experience

• 10+ years of incident response or digital forensics consulting experience with a passion for cyber security
• Strong leadership skills including experience managing a team or individuals
• Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
• Proficient in enterprise-wide, mass data acquisition and analysis on the host and network level as well as solutions for cyber forensic and Incident Response scenarios
• Experience with working efficiently on the command line and creating automation for Incident Response scenarios
• Incident response consulting experience required
• Identified ability to grow into a valuable contributor to the practice and, specifically
• Have an external presence via public speaking, conferences, and/or publications
• Have credibility, executive presence, and gravitas
• Able to have a meaningful and rapid delivery contribution
• Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
• Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Responsibilities:

Responsible for the full sales cycle to the Drivers:

lead conversation; data validation; identifying the driver's needs; suggesting the best package and closing deals by a monthly target.

The role will also include drivers training as a part of the deal closing and quality assurance and initial follow-ups and possible outbound activities.

• At least 2-3 year experience in B2C Telemarketing /Sales
• Managing sales process via Sales force - advantage
• High negotiating capabilities
• Ability to create outbound
• Working independently based on targets and goals
• Ability to gain trust and confidence with the different customers
• Ability to adjust quickly to a changing environment
• Strong ”can do” approach
• Strong oral and written communication skills

Working Hours:

• Shift work, 24/7 availability.: Morning: 6am-14pm, Afternoon:14pm-22pm, Night: 22pm-6am
• This position is highly suitable for students.

• Previous experience in customer service is an advantage.
• Strong customer service orientation.
• High level of motivation.
• Excellent interpersonal skills.
• Presentable appearance.
• Fluency in both spoken English and Hebrew.
• Availability for a minimum of 4 shifts per week.

As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.

You will work in a 24/7 customer service center, ensuring seamless support around the clock.

• Excellent verbal and written communication skills (Hebrew)
• Strong problem-solving and critical-thinking abilities
• Willing to work various shifts, including nights, weekends, and holidays.
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy

Work in a fast-paced call center environment and make outbound retention calls to existing clients who ask to quit and/or downgrade services on their account.

• Receive inbound retention requests from current clients or initiate proactive calls to clients with low usage, all in a high-intensity call center environment.
• Initiate calls to clients with past due fees in order to collect payment.
• Resolve drivers’ complaints / concerns through active listening, empathy and professionalism.
• Utilize proactive retention skills to turn requests for service termination or downgrades into engagement by identifying drivers’ needs.
• Increase drivers’ engagement and use.
• Identify and report systematic problems that could have negative impact on clients’ experience.
• Lead processes and projects in order to generate solutions to reduce client dissatisfaction.

• Minimum of 1-2 years of experience in a Call Center sales environment.
• Excellent computer skills, experience working with SAP and / or Sales Force.
• Experience in working in a goal-oriented environment.
• Strong oral communication skills.
• Excellent interpersonal skills to work effectively with teams throughout the organization.
• Ability to gain trust and confidence with clients.
• Ability to work independently.