דרושים United States, Georgia, Professional Services Consultant

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.

Your Impact

• Perform reactive incident response functions including but not limited to - host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
• Examine firewall, web, database, and other log sources to identify evidence of malicious activity
• Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and custom Crypsis investigation tools to determine source of compromises and malicious activity that occurred in client environments
• Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations
• Ability to perform travel requirements as needed to meet business demands (on average 20%)
• Mentorship of team members in incident response and forensics best practices

Your Experience

• 8+ years of incident response or digital forensics consulting experience with a passion for cyber security
• Strong leadership skills including experience managing a team or individuals
• Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
• Proficient with host-based forensics and data breach response
• Experienced with EnCase, FTK, X-Ways, SIFT, Splunk, Redline, Volatility, WireShark, TCPDump, and open source forensic tools
• Incident response consulting experience required
• Identified ability to grow into a valuable contributor to the practice and, specifically
• have an external presence via public speaking, conferences, and/or publications
• Have credibility, executive presence, and gravitas
• Able to have a meaningful and rapid delivery contribution
• Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
• Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Technical Director, Reactive Services is a senior-level consulting position. The individual will provide expert-level guidance on all areas of cybersecurity and data breach response to Unit 42 clients across a wide array of industries, geographies, and organizational structures. They will be the client’s advocate for cybersecurity and will provide strategic and technical leadership in this area.

Your Impact

• Experience with forensic processes and procedures (chain of custody, computer acquisition techniques, and memory acquisition techniques)
• Maintain hyper-current knowledge of extant vulnerabilities and threat landscape
• Experience using forensics tools such as EnCase, FTK, SleuthKit, Volatility, etc.
• Analysis experience and operational understanding of one or more major operating systems (Microsoft Windows, Linux, or Mac)
• Knowledge of common malware persistence mechanisms
• Experience identifying and triaging malware

Your Experience

• 10+ years of incident response or digital forensics consulting experience with a passion for cyber security
• Strong leadership skills including experience managing a team or individuals
• Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
• Proficient in enterprise-wide, mass data acquisition and analysis on the host and network level as well as solutions for cyber forensic and Incident Response scenarios
• Experience with working efficiently on the command line and creating automation for Incident Response scenarios
• Incident response consulting experience required
• Identified ability to grow into a valuable contributor to the practice and, specifically
• Have an external presence via public speaking, conferences, and/or publications
• Have credibility, executive presence, and gravitas
• Able to have a meaningful and rapid delivery contribution
• Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
• Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Establish yourself as a trusted advisor to prospects and customers working with Sales Specialists and the local partners
• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions
• Architect and propose validated solutions which address the identified problems in each individual environment
• Delivering presentations/demonstrations to prospective and current clients, PoC (Proof of Concept), RFP/RFI response
• Ensure ongoing customer satisfaction, support, and adoption
• Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)
• Understand and effectively differentiate Palo Alto Networks against the main competitors
• Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved

Your Experience

• 6+ years of Sales Engineering/Technical Pre-Sales experience in one or more of the following areas:
  • Networking and Network Security (FW, Proxy, etc.)
  • Host Protection (EDR/EPP)
  • Identity Management
  • Data leakage prevention
  • RBI Experience
• Understanding and/or hands-on experience in software development and web technologies
• Excellent presentation and time management skills
• Proven track record selling complex cyber security enterprise solutions
• Ability to lead by example and be a player coach for the more junior team members
• Building strong relationships with key customers helping them achieve their goals
• Conducting technical discovery calls and meetings
• Work closely with Product and R&D teams to represent the customer and ensure deliverables are in line with customer requirements and specifications
• Self-starter who is driven by outcome and success with strong commercial acumen
• Ability to present complex concepts to both technical and non-technical audience
• Willingness to travel extensively

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Work to reproduce customer issues and qualify critical issues
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
• Provide on-call support 24x7 on an as-needed basis, including travel to customer sites for critical situations to expedite resolution
• Work shoulder to shoulder with the Sales and Sales Engineering Teams

Your Experience

• 5+ years of hands-on technical knowledge in support, troubleshooting, and customer-facing environments
• Experience as a Professional Services engineer, handling deployment, implementation, and integration projects for customers
• Solid understanding of cloud infrastructure, security processes, and core concepts across AWS, Azure, and GCP
• Strong knowledge of operating systems, virtual machines, and containers
• Solid understanding of networking fundamentals: TCP/IP, DNS, IP routing, and security protocols/procedures (HTTP/HTTPS, IPSec, NAT)
• Experience with containers and orchestrators (Openshift, Kubernetes, Docker), CI/CD pipelines, Terraform, Ansible, container registries, serverless environments
• Basic to intermediate Linux skills, including filesystem navigation, user and permission management, log analysis, networking commands (curl, wget, tcpdump), system monitoring, and basic shell scripting
• Familiarity with scripting and configuration formats: Python, JSON, YAML, and Bash
• Strong consulting, project management, time management, and organizational skills
• Proven ability to act as a trusted advisor, delivering business value and interacting effectively with technical and non-technical stakeholders
• Full professional fluency (written and verbal) in both English and Hebrew
• Strong problem-solving, critical thinking, teamwork, and relationship-building abilities
• Prior experience with IDF computer units - a plus
• Active Israeli MOD security clearance - a plus

Bonus Skills

• Prior experience in similar vendor Technical Support Centers
• Knowledge of CNAPP, CSPM, cloud security certifications, or cloud compliance tools
• SaaS experience, CI/CD processes, and Infrastructure as Code familiarity

All your information will be kept confidential according to EEO guidelines.