Responsibilities
- Serving as a recognized point of contact for clients and internal stakeholders for derivatives issues and questions which require expertise in OTC financial derivatives, complex financial products and proficiency in all of the company’s proprietary product offerings and pricing methodologies.
- Training clients on products and services including Integrated Solutions and introducing them to new developments and features.
- Serving as an escalation point for support teams in troubleshooting technical service issues, answering questions on methodology and derivatives conventions and guiding the resolution of pricing disputes.
- Travelling to clients’ offices and presenting content on products and derivatives instruments.
- Analyzing trends in clients’ usage of the company’s proprietary products and offering insights based on this analysis to product management and sales to determine business strategy and potential new developments.
- Monitoring risks to major clients' integration processes.
- Escalating problems to senior support staff, operations, R&D, account managers and product managers.
- Handling customer enquiries by email and phone calls.
Knowledge and Experience
- Bachelor’s degree in economics, finance or any other quantitative major
- 5+ years in a support role in a related discipline and with a high standard of performance
- 5+ years of demonstrable high performance in an appropriate role, required
- Problem solving skills
- Team player
- Technical skills including mastery of Excel
- Experience in global derivatives markets
Please note that this is an in-office role and the working pattern is Mon- Fri.
