דרושים Technical Consultant Tam

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Establish yourself as a trusted advisor to prospects and customers working with Sales Specialists and the local partners
• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions
• Architect and propose validated solutions which address the identified problems in each individual environment
• Delivering presentations/demonstrations to prospective and current clients, PoC (Proof of Concept), RFP/RFI response
• Ensure ongoing customer satisfaction, support, and adoption
• Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)
• Understand and effectively differentiate Palo Alto Networks against the main competitors
• Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved

Your Experience

• 6+ years of Sales Engineering/Technical Pre-Sales experience in one or more of the following areas:
  • Networking and Network Security (FW, Proxy, etc.)
  • Host Protection (EDR/EPP)
  • Identity Management
  • Data leakage prevention
  • RBI Experience
• Understanding and/or hands-on experience in software development and web technologies
• Excellent presentation and time management skills
• Proven track record selling complex cyber security enterprise solutions
• Ability to lead by example and be a player coach for the more junior team members
• Building strong relationships with key customers helping them achieve their goals
• Conducting technical discovery calls and meetings
• Work closely with Product and R&D teams to represent the customer and ensure deliverables are in line with customer requirements and specifications
• Self-starter who is driven by outcome and success with strong commercial acumen
• Ability to present complex concepts to both technical and non-technical audience
• Willingness to travel extensively

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Technical Research Auditor for Cortex Research, you will be honing and communicating high-quality, groundbreaking cybersecurity and threat intelligence research for Palo Alto Networks XDR & XSIAM Cortex Research Department. This is a highly technical role, and a strong research/technical background is a key qualification. Your goal is to work closely with Cortex researchers and the Unit 42 publishing team to ensure our research is clearly communicated in well-produced research articles and other written, recorded and visual materials. You will also engage in communication with external vendors and industry partners. Constant collaboration with various research groups, Corporate Communications, Legal, and Content Marketing teams is essential to help raise the profile of our research and improve our brand visibility.

Your Impact

• Work with researchers to ensure high-quality, accurate, well-written pieces that are ready for publication through our Threat Research Center, social media and other properties.

• Assist researchers with understanding how to translate complex technical research into clear storytelling that resonates with media and other non-technical audiences.

• Review and fact-check the data and claims in our threat research publications.

• Weigh in on technical research topics, such as: threat intelligence, malware analysis, reverse engineering, threat hunting, threat actor attribution, cloud and identity related attacks, endpoint security, and more.

• Make necessary corrections and/or coordinate with other teams to identify who can resolve outstanding issues in a piece.

• Maintain awareness of when additional notification and coordination is necessary in order to responsibly disclose our findings, including vulnerabilities.

• Work with the publishing team in our ongoing effort to improve our guidelines, processes and scheduling.

Your Experience

• Proven experience writing and/or reviewing cybersecurity research content, including topics, such as: malware, APT, vulnerabilities, incident response, penetration testing, cloud security, threat intelligence briefings.

• Deep familiarity with cybersecurity-related technical terms, and common frameworks such as the MITRE ATT&CK framework and demonstrate a good understanding of attack lifecycles.

• Familiarity with key concepts and terms in endpoint security, network security, identity and cloud security.

• Able to understand highly technical cybersecurity content and improve how it is communicated to a broad audience.

• Strong communicator with extraordinary writing, communication and editing skills.

• Strong attention to detail.

• Experience in online content production.

• Proven ability to manage communications and meet deadlines across complex, global stakeholder groups, with experience working in a multicultural environment and coordinating across different time zones.

• Native English speaker or English level equivalent to CEFR’s C2 level requirements.

Advantages

• Proven experience or relevant certifications in any of the following disciplines: penetration testing, threat intelligence, threat hunting, incident response, malware analysis, SOC analysis, cloud security.

• Experience in technical writing or editing in a research publication environment (academic, nonprofit or corporate).

• Reasonable command of Python, SQL or other coding languages.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support on an as-needed basis

Your Experience

• Experience of minimum of 4 years in support roles
• Required experience with AWS, Azure, and/or GCP
• Knowledge in containers and Kubernetes concepts - Must
• Hands on troubleshooting containers and Kubernetes (Preferable)
• Experience using API
• Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
• Experience with Linux and Windows systems
• Excellent written and verbal communication skills
• Ability to work well is a diverse team environment
• Knowledge of scripting languages, preferably Python, Bash and JavaScript (Optional)
• Previous experience with Prisma Cloud or Cortex XDR (optional)
• Required knowledge of DevOps and CI/CD (preferably, but not mandatory, with hands-on experience)
• Familiarity with information security concepts, such as CVE, CVSS, etc.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Partner with Sales, Legal, FP&A, and Sales Operations on non-standard contract review to determine revenue impact and provide recommendations to maximize revenue
• Support monthly closing activities including, but not limited to, reviewing non-routine revenue transactions, performing accounting assessments, preparing accurate journal entries, and documenting revenue conclusions
• Respond timely and appropriately to business requests
• Research, resolve and operationalize complex and non-routine revenue accounting transactions. Partner to suggest potential solutions to align accounting outcomes with business objectives prior to finalization of contracts with customers or launch of new product initiatives.
• Identify actionable insights and suggest recommendations to address issues and improve accounting processes/efficiencies
• Participate in and/or lead projects and initiatives with cross functional impacts
• Ensure compliance with SOX 404 key controls
• Assist with external audits and special projects as needed

Your Experience

• Minimum of 6+ years of related work experience with 3+ years of Technical Revenue specific experience
• Prior Public Accounting experience with regards to Revenue (ASC 606) preferred
• CPA or equivalent a plus
• SAP, SFDC, Big Query and accounting operations experience a plus
• Advanced knowledge of Microsoft Office (Word, Excel and PowerPoint) and Google Suite (Mail, Docs, Sheets, Slides)
• Experienced in writing complex technical revenue accounting position papers
• Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details
• Team player and effective communicator with all levels of management and cross functional organizations
• Education : Bachelor's degree from four-year college or university or equivalent training, education, and experience in Finance, Accounting or similar field or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Lead and support customer demonstrations that showcase our unique value proposition
• Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities
• Architect solutions that will help our customers strengthen and simplify their security posture
• Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions
• Lead conversations about industry trends and emerging changes to the security landscape.
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Distinguished by additional specialized knowledge in breadth and/or depth

Preferred Qualifications

• 6+ years experience in pre-sales/sales engineering within Zero Trust, Networking, Network Security, SaaS Security or SSE/SASE
• Experience with L2-L4 Networking (L2 Switching architectures including Spanning Tree, VLANs/trunking, IP routing including static routes, OSPF and BGP, route re-distribution, L4 Load-balancing)
• Outstanding customer communication and problem-solving skills
• Experience in working with customers, demonstrating problem-solving skills and a can-do attitude
• Solid understanding of NGFW, Network Security, SASE, SD-WAN, CASB, Proxy, DLP and BYOD Solutions
• Advanced knowledge of On-Premise and Cloud-Delivered Network Security Technologies
• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position
• Proficient in English and Hebrew

All your information will be kept confidential according to EEO guidelines.