דרושים Production Specialist

• Provide technical support for both macOS and Windows computers.
• Work according to SLA’s and company IT policies.
• Manage your own ticket queue in our ticketing system.
• Maintain and update our knowledge base and internal IT resources.
• Deliver excellent customer support to employees worldwide.

• Strong problem-solving skills with technical issues and ability to learn new technologies.
• Hands-on experience with storage management.
• Familiarity with ITIL practices (certification is a plus).
• Ability to work with and manage IT ticketing systems.
• Proficiency in both oral and written communication (English & Hebrew).
• Experience working with both macOS and Windows environments.
• A strong “can do” attitude.

• Experience supporting meeting rooms and Zoom conference rooms.
• Advanced knowledge of ticketing systems and workflows.
• Additional IT certifications (e.g., Microsoft, Apple, Cisco).

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

As a , you will own the end-to-end billing cycle and revenue operations, ensuring accuracy and efficiency across large-scale data. You’ll collaborate closely with CX, Legal, Finance, R&D, and Product teams to streamline processes and support decision-making. The role is highly systems-oriented, working mainly with to optimize billing, automation, and reporting.

• Manage the end-to-end billing cycle, including invoice generation in NS, distribution, and reconciliation within NetSuite and Zuora .
• Investigate and resolve billing discrepancies and customer inquiries in a timely and professional manner.
• Collaborate with CX, legal and bookkeeping teams to ensure billing accuracy and compliance.
• Conduct month-end and year-end close activities related to billing and revenue recognition.
• Serve as a key user and administrator for our billing and financial systems, primarily NetSuite and Zuora .
• Maintain data integrity and accuracy across all relevant systems, with a focus on managing and validating large datasets .
• Identify and implement system enhancements and automations to improve efficiency and reduce manual effort for high-volume transactions.
• Develop and maintain documentation for billing processes and system procedures.
• Collaborate with R&D, IT and other departments on system upgrades, integrations, and new system implementations.
• Demonstrate strong systems awareness , understanding the interconnectedness of various platforms and data flows.
• Conduct comprehensive data analysis of billing trends, revenue metrics, and customer accounts, specifically with the ability to handle and interpret big volume of data.
• Generate regular and ad-hoc reports to support financial forecasting, operational insights, and strategic decision-making.
• Identify opportunities for process improvement and cost reduction through data-driven insights.
• Present findings and recommendations to stakeholders in a clear and concise manner.
• Actively research and explore emerging AI tools and technologies that could enhance billing efficiency, fraud detection, revenue assurance, or data analysis capabilities, particularly for large-scale data operations .
• Propose and, where appropriate, pilot new AI-driven solutions to optimize existing processes.

• 3-5 years of experience in a finance operations, or information systems role, preferably within a fast-paced environment.
• Demonstrated experience working with and managing large volumes of customer or transactional data
• Proven hands-on experience with NetSuite is essential.
• Strong practical experience with Zuora (or similar subscription billing platforms) - An Advantage.
• Excellent ability to perform robust data analysis using AI/BI tools
• Strong systems awareness and understanding of how different business systems integrate and impact financial operations.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Ability to work independently and collaboratively in a team environment.
• Excellent communication (written and verbal) and interpersonal skills.
• Proactive, curious, and eager to learn new technologies and processes.
• Experience with or a strong interest in exploring AI tools and their application in business processes.
• Experience with SQL or other querying languages- Optional
• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.