דרושים Hr Service Administrator

What’s in it for you?

• Join a challenging work environment, with the latest technologies and hardware available in the industry.
• Be part of a learning-oriented and supportive team culture.
• Gain an in-depth understanding of low-level technologies.
• Participate in identifying and addressing weaknesses in our developments and the hardware we utilize.

Whatyou'll be doing:

You will develop automation for computing systems and infrastructures for closed systems. You will assume full responsibility for the computing, operating systems, and infrastructures on our products, including procedures and automated unit testing / ATP, to allow transitioning our solutions to our suppliers, the production floor and eventually our customers.

What should you have?

• At least 3 years of experience as a Linux System Administrator, and experience in System or DevOps roles (Linux/Windows), preferably Ubuntu knowledge.
• Proficiency in Ansible and Linux shell scripting.
• Ability to design and implement complex automation procedures.
• Comprehensive understanding of Linux internals, including deployment, packaging and distribution methods, LVM, and security.
• Strong troubleshooting skills in both Linux and Windows environments.
• Experience with container technologies such as Docker / Kubernetes.
• B.A. / B.Sc. in Software Development / Engineering / Computer Science or a related field.
• Hands-on experience with Windows OS, PowerShell usage, and storage systems is a strong advantage.
• Experience with HPC servers is an advantage.
• Background working with OEM companies is an advantage.

As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.

You will work in a 24/7 customer service center, ensuring seamless support around the clock.

• Excellent verbal and written communication skills (Hebrew)
• Strong problem-solving and critical-thinking abilities
• Willing to work various shifts, including nights, weekends, and holidays.
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Recommend solutions and alternatives that align with customer needs and business objectives.
• Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
• Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.

Expected Qualifications:

• 1 year of relevant experience

Core Competencies for Virtual Representative, Customer Care

• Fluency in both Hebrew & English is required.
• Minimum of 1 year of relevant work experience in a customer-facing role (remote experience preferred).
• Technical Proficiency:Tech savvy, comfortable navigating multiple systems/tools simultaneously, fluent in Microsoft Office, able to self-troubleshoot basic tech challenges in real time.
• Communication Skills:Communicates clearly and simply, both in writing and speaking. Speaks with confidence, adapts tone to the customer, and actively listens to capture the full picture.
• Customer-Centric Mindset:Demonstrates empathy, patience, and professionalism — even in stressful situations. Builds rapport quickly and strives for first-contact resolution and high satisfaction.
• Resilience:Remains calm under pressure, handles challenging interactions with professionalism, and continues to deliver top-notch support.
• Feedback & Learning:Eager to learn, open to continuous feedback, and quick to adapt to new processes or systems.
• Accuracy & Detail Orientation:Works carefully in tools and systems, ensuring reliable records and consistent quality.
• Reliability:Respects schedules, meets commitments, and supports teammates by being dependable and accountable.
• Collaboration in a Remote Team:Proactively communicates with team leads and peers, shares updates, flags issues, and engages positively in virtual meetings and discussions.
• Time Management & Prioritization:Manages workload, breaks, and schedule efficiently, prioritizing tasks based on urgency and impact.
• Problem-Solving & Critical Thinking:Analyzes issues, applies sound judgment, escalates appropriately, and stays flexible when things change.
• Decision-Making:Acts confidently within policy guidelines, balancing customer satisfaction with operational efficiency.
• Adaptability:Adjusts quickly to shifting priorities or new procedures, stays solution-focused, and maintains professionalism in high-volume periods.
• Ethics & Integrity:

Our Benefits:

Any general requests for consideration of your skills, please