דרושים Customer Success Lead Platinum Customers Gtech English French

We’re looking for a

What You’ll Do

• Lead end-to-end design — from concept to launch — across Artlist’s digital ecosystem.
• Create AI-powered experiences that inspire and empower creators.
• Collaborate cross-functionally to deliver cohesive, high-impact experiences.
• Develop and maintain the design system for consistency, accessibility, and brand alignment.
• Mentor designers and foster a culture of innovation and excellence.
• Use research and data to inform decisions and improve experiences.

• 6–10+ years of experience designing digital products, creative tools, or SaaS platforms.
• Expertise in UX, visual design, and systems thinking with attention to detail.
• Strong communication and collaboration skills across teams.
• Masters fast-moving, experimental, and innovative environments.
• Passion for creativity, storytelling, and AI in design.
• Fluent English at a very high level

You’ll guide a group of talented professionals, foster a culture of creativity and technical excellence, and play a pivotal role in driving groundbreaking solutions that shape the future of our platform.

Wake up for this

• Join Artlist’s Frontend Development team — the group behind our user-facing products that power a global creative ecosystem used by millions.
• Lead a high-profile team working on one of Artlist’s most strategic and visible products.
• Build high-performance, visually engaging, and intuitive web experiences using modern technologies and scalable design systems.
• Drive the evolution of Artlist’s next-gen Gen-AI suite — including tools for voice cloning, text-to-image, image-to-image, text-to-video, and image-to-video generation.
• Collaborate closely with product, design, marketing, and backend teams to deliver impactful, creator-focused features.
• Provide leadership, mentorship, and technical direction to engineers.
• Influence architectural decisions, maintain code quality, and ensure scalability.
• Foster a culture of speed, quality, and innovation.
• Continuously improve team velocity, delivery predictability, and engineering excellence.

• 2+ years managing R&D team leads, coordinating cross-team deliveries and roadmaps.
• 7+ years of hands-on software development experience, with strong frontend expertise in React, Angular, or similar frameworks.
• Proven experience building and maintaining complex, high-scale web applications, collaborating closely with backend teams on system design and architecture.
• Analytical and data-driven mindset, leveraging metrics and insights to guide technical and product decisions.
• Deep understanding of Agile/Scrum or Kanban methodologies, with a focus on iteration, delivery predictability, and measurable outcomes.
• Exceptional communication and mentorship skills — able to present technical strategy to executives, inspire engineers, and grow future leaders.Artlist is where the creative arts meet technology.

• Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience designing with scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
• A Bachelor’s degree or equivalent work experience

• Experience selling databases and/or deploying applications with any of the major cloud providers
• Experience with database programming and data models
• Experience in data engineering or AI/ML projects
• Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimization strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

MongoDB Product Suite Mastery

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space

Sales Techniques and Soft Skills

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

We would like you to Apply If :

• Have a passion for being an artist or creator OR proven record in strategic sales
• Proven record in building great teams
• Are excited to attract, recruit, develop and retain world-class talent
• Feel a deep sense of ownership, accountability, pride, and passion for your work
• Experience selling to marketing executives, social media strategists and marketing/branding agencies is a big plus
• A great sense of humor – we do not take ourselves too seriously

What you will do:

• Lead, coach, and support a team of Creative Success Managers who manage a portfolio of enterprise clients.
• Own the team’s commercial targets, including renewals and upsells, and help the team reach and surpass them.
• Provide guidance on both strategic and creative opportunities.
• Build a culture of accountability, curiosity, and collaboration within the team.
• Create and refine internal workflows, that make our operations more efficient and our client experiences stronger.
• Partner with Sales, Legal, Product, Marketing, Enablement and Finance to ensure smooth alignment across all stages of the client journey.
• Lead strategic initiatives that strengthen client relationships and expand Artlist’s presence across key accounts.

What You Will Bring to the Role:

• Bachelor’s degree or equivalent experience
• 3+ years of experience in B2B SaaS account management, customer success, or creative partnerships.
• 3+ years of experience managing or leading a client-facing team.
• Proven record of meeting retention and upsell goals in a commercial environment.
• Strong communication skills and the ability to build relationships with senior creative, marketing, and procurement stakeholders.
• Confident in negotiation, forecasting, and managing contracts.
• Strategic mindset with the ability to connect creative use cases to measurable business results.
• Hands-on leader who leads by example and knows how to motivate a team.
• Comfortable working with platforms like Salesforce and Monday.com.
• Native-level English.