דרושים Customer Success Lead Platinum Customers Gtech English French

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

You’ll lead a group of talented senior engineers, providing both technical and people leadership while staying hands-on in design and implementation. Together, you’ll drive key architectural decisions and evolve our ingestion and processing layers to support real-time pipelines, improve observability, and enable greater horizontal scalability.

Our Stack:

• Lead, mentor, and develop a team of senior software engineers through one-on-ones, feedback, and technical guidance
• Own and drive the delivery of high-impact projects end-to-end, from design through deployment and production monitoring
• Design and review architecture for large-scale distributed systems focused on data ingestion, normalization, and availability
• Collaborate cross-functionally with Product, SRE, and other R&D teams to define priorities, interfaces, and success metrics
• Ensure the reliability, scalability, and observability of core services, introducing SLOs and best practices for operations
• Participate in incident management, postmortems, and continuous improvement initiatives
• Foster a culture of technical excellence and accountability within the team
• Write and review clean, maintainable, and tested, take part of the on-call rotation

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 7+ years of professional software development experience, including at least 2 years in a team lead role
• Proven experience leading teams that build and operate large-scale, data-intensive systems
• Strong understanding of distributed systems design, concurrency, synchronization, data modeling, and performance optimization
• Hands-on experience with at least one of: Python, Go – Must .
• Experience with distributed data processing tools like Kafka (Advantage)
• Hands-on experience with databases such as SingleStore, Postgres, Redis
• Solid understanding of cloud-native architectures and services (AWS preferred)
• Excellent communication and collaboration skills, with the ability to align engineers, product managers, and stakeholders
• Experience mentoring engineers and guiding technical growth
• Comfortable balancing hands-on technical work with people and project leadership responsibilities
• Experience with real-time data processing and streaming pipelines (Advantage)

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

• Cortex products use cutting-edge technologies to deliver and innovate fast, with attention to quality and details. The great majority of the Cortex engineering group is located in the TLV office, which allows us to operate at a high pace with short loops of decision-making
• We are looking for a passionate and skilled Team Leader to join our Cortex Platform Automation R&D group. You will develop new solutions that will transform the future of security orchestration and automation around the globe, specializing in Cloud environments
• You will lead your engineers to become the most professional engineers and your team will be responsible for the design, implementation, delivery, and quality of our services in an Agile environment
• Furthermore, you will be collaborating with global tech, product, and security research teams, interfacing with other groups around the globe, and joining a rapidly growing Cybersecurity community

Your Impact

• Leading an Engineering team, focused on Cloud providers’ data and cybersecurity use-cases
• Taking a leading role in the design and implementation of cloud ingestion and automation in Palo Alto Networks’ Next Gen SOC platform
• Setting high-quality standards, seeking and choosing technical solutions to meet current and future needs
• Providing technical leadership and guidance, including design and code reviews
• Being accountable for product delivery, quality, and timelines

Your Experience

• 5+ years of proven hands-on experience in software development
• 1+ years of proven hands-on experience with Python
• Experience with Cloud environments and best practices.
• Prove experience in a management role - can be scrum master, tech lead or similar
• Good communication and visionary skills.
• Bachelor's degree in Computer Science/Engineering (or a related field) or equivalent military experience required

Nice to have

• Experience with Google console
• Experience with CI/CD
• Experience with Docker

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.

Job Summary

You’ll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.

Key Responsibilities

• Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
• Support onboarding activities for new customers
• Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
• Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed
• Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps
• Help drive consistency and quality in how incidents and threat intelligence are communicated externally
• Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team

Preferred Qualifications

• 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support — must, Tier 1/2 SOC analyst experience
• Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
• Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
• Experience reviewing, drafting, or presenting incident reports and security findings
• Familiarity with Cortex XDR or Cortex XSOAR
• Experience onboarding new security services or clients
  

This role includes participation in our weekend coverage rotation supporting global MDR operations:

• 3 weekends per month Tuesday - Saturday schedule)

• 1 week per month with a Monday– Friday schedule

• May require evening and night shifts aligned to operational needs

All your information will be kept confidential according to EEO guidelines.

As a Customer Experience Representative, you will be our customers' primary point of contact, providing exceptional support.

You will work in a 24/7 customer service center, ensuring seamless support around the clock.

• Excellent verbal and written communication skills (Hebrew)
• Strong problem-solving and critical-thinking abilities
• Willing to work various shifts, including nights, weekends, and holidays.
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Recommend solutions and alternatives that align with customer needs and business objectives.
• Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
• Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.

Expected Qualifications:

• 1 year of relevant experience

Core Competencies for Virtual Representative, Customer Care

• Fluency in both Hebrew & English is required.
• Minimum of 1 year of relevant work experience in a customer-facing role (remote experience preferred).
• Technical Proficiency:Tech savvy, comfortable navigating multiple systems/tools simultaneously, fluent in Microsoft Office, able to self-troubleshoot basic tech challenges in real time.
• Communication Skills:Communicates clearly and simply, both in writing and speaking. Speaks with confidence, adapts tone to the customer, and actively listens to capture the full picture.
• Customer-Centric Mindset:Demonstrates empathy, patience, and professionalism — even in stressful situations. Builds rapport quickly and strives for first-contact resolution and high satisfaction.
• Resilience:Remains calm under pressure, handles challenging interactions with professionalism, and continues to deliver top-notch support.
• Feedback & Learning:Eager to learn, open to continuous feedback, and quick to adapt to new processes or systems.
• Accuracy & Detail Orientation:Works carefully in tools and systems, ensuring reliable records and consistent quality.
• Reliability:Respects schedules, meets commitments, and supports teammates by being dependable and accountable.
• Collaboration in a Remote Team:Proactively communicates with team leads and peers, shares updates, flags issues, and engages positively in virtual meetings and discussions.
• Time Management & Prioritization:Manages workload, breaks, and schedule efficiently, prioritizing tasks based on urgency and impact.
• Problem-Solving & Critical Thinking:Analyzes issues, applies sound judgment, escalates appropriately, and stays flexible when things change.
• Decision-Making:Acts confidently within policy guidelines, balancing customer satisfaction with operational efficiency.
• Adaptability:Adjusts quickly to shifting priorities or new procedures, stays solution-focused, and maintains professionalism in high-volume periods.
• Ethics & Integrity:

Our Benefits:

Any general requests for consideration of your skills, please