דרושים Systems Analyst ב-United States

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Technical Expertise: Act as the primary technical subject matter expert for our network security solutions within the CDW commercial segment. This includes conducting product demonstrations, presentations, and technical deep dives for both CDW sales teams and end customers.
• Sales and Partnership Support: Collaborate closely with the sales team to develop and execute technical strategies that drive revenue and market share through the CDW channel. Build and maintain strong, trust-based relationships with key CDW stakeholders, including account managers, solutions architects, and leadership.
• Pre-Sales Support: Provide comprehensive pre-sales support, including responding to RFIs/RFPs, creating solution architectures, and assisting with bill of materials. Offer technical guidance and support during the post-sales implementation phase to ensure customer success and satisfaction.
• Training and Enablement: Develop and deliver technical training programs for the CDW sales force to enhance their knowledge and confidence in positioning our network security products. Stay current with industry trends and competitive technologies to effectively articulate our value proposition.
• Drive commercial demand generation activities: Work with Palo Alto Networks Leadership and CDW Leadership to drive pipeline generating initiatives with Marketing and Channel Business Managers.

Your Experience

• A minimum of 7 + years of direct experience working in a solutions engineering or a similar technical role within the CDW commercial channel is required.
• Technical Skills: Extensive and demonstrable experience in network endpoint and cloud security , including a strong understanding of firewalls, VPNs, intrusion prevention systems (IPS), and other related security technologies.
• Communication: Exceptional communication, presentation, and interpersonal skills. Must be adept at explaining complex technical concepts to both technical and non-technical audiences.
• Sales Acumen: Strong business and sales acumen with the ability to translate technical features into tangible business benefits.
• Location: This is a Chicago based position, but the candidate must be willing to travel as needed

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $198000 - $273000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Serve as the primary technical leader for the designated channel partners

• Collaborate with focus partners in the territory to develop comprehensive business plans that align to strategic objectives

• Provide technical pre-sales support to partners, including product presentations, demonstrations and solution architecture design.

• Collaborate with your sales peers to identify opportunities for new partnerships and expand existing ones

• Plan and drive detailed technical training sessions for partners, ensuring they are proficient in the company’s products, solutions, and integration processes

• Support channel partners with technical issues during and after product implementation, acting as a liaison between them and the company's technical support teams

• Applies Business and Technical Acumen to design and deliver customized solutions based on partner and customer needs, ensuring alignment with company standards and best practices

• Stay updated on product roadmaps, new technologies, and industry trends to better assist partners in growing their business

• Assist in the development and deployment of channel enablement materials, such as technical guides, manuals, and webinars

• Collaborate with the product management and development teams to provide feedback on product improvements based on partner and customer feedback

• Drives results by maintaining detailed records of partner interactions, sales pipeline, and technical support provided, reporting progress to management regularly

Your Experience

• 6+ years of experience in Partner Solution Consulting, pre-sales engineering, or a similar technical role within the technology industry

• Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE..

• Prior experience working with channel is required. Strong understanding of channel sales models and experience working with resellers, distributors, and other channel partners

• Previous experience selling, implementing, or managing SaaS offerings is strongly preferred

• Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions is preferred.

• Prior experience architecting cybersecurity solutions that solve technical challenges and influence business initiatives is preferred.

• Experience influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role

• Excellent communication skills, both verbal and written, with the ability to present complex technical information to non-technical audiences

• Hands-on experience with product installations, configurations, and troubleshooting

• Ability to work independently and as part of a cross-functional team, managing multiple projects in a fast-paced environment

• Strong problem-solving skills and a proactive attitude towards resolving issues.

• Willingness to travel to support partners and attend events as necessary

• Proven track record of influencing key stakeholders and gaining buy-in for technical solutions

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $198,000 - $272,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Systems Administrator in the ASIC / FPGA team you will interface with engineering teams
regularly to help build and maintain a world-class semiconductor development environment.
You will work with multiple ASIC and FPGA engineering teams as well as IT and Infosec to build
and improve our infrastructure. You have a broad reach of knowledge spanning storage,
virtualization, and compute, and can communicate verbally and in writing effectively.

Your Impact

● Design, build and operate engineering development infrastructure to enable our ASIC
and FPGA engineering teams
● Support and improve the services on which our ASIC/FPGA engineering department
depends
● Engage with engineering teams to ensure they have the infrastructure to enable the
development of first-class ASICs and FPGAs
● Define and improve end-to-end monitoring of systems and applications used by our
ASIC and FPGA engineering teams
● Identify and drive opportunities to improve systems and automation opportunities for
system and service deployment, management, and visibility
● Drive root cause analysis of critical business and production issues
● Work cross-functionally with Engineering teams on operational readiness
● Manage the day-to-day needs and requests from our ASIC and FPGA engineering users
● Perform upgrades to servers and services on a regular basis

Your Experience

● Strong experience administrating production UNIX/Linux environments
● Broad experience supporting and maintaining common Linux/Unix applications and
services, as well as a solid understanding of DNS, DHCP, LDAP, NIS,NFS, AutoFS,
PXE, SNMP, SSH, HTTP/S, and NTP
● Working experience with system orchestration tools (SALT, Chef, Puppet, etc)
● Working experience in monitoring systems (Nagios, ELK, Prometheus, etc)
● BS or MS in Computer Science, a related field, or equivalent professional experience
● Experience with shell scripting, interpreted, or compiled language such as Bash, Perl,
Ruby, Python, Go, C, or C++
● Experience with common version control software such as Git, CVS, SVN, or Perforce
● Excellent problem solving, critical thinking, communication, and teamwork skills
● Excellent written and verbal communication, able to collaborate and rally support
● Excellent documentation skills
● Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency,
and drive

● Passion for automation and monitoring instrumentation in the code
● Excellent interpersonal skills and the ability to work well in a team
● Passionate to learn, understand, and dissect new technology stack quickly on own
● Experience in Atlassian Software desired
● Experience in storage administration desired (SAN & NAS)
● Familiarity with containerization

We define the industry instead of waiting for directions. We need individuals who feel
comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the
unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $180000 - $200000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As an IT Business Analyst, you will be the strategic force transforming our Customer Support operations through AI, focusing on maximizing efficiency and delivering proactive service via our core platforms.

• Architect Intelligent Case Management: Deliver an AI-powered framework built on SFDC Service Cloud and Omnichannel that optimizes the entire support lifecycle, specializing in intelligent case routing and maximizing case deflection through enhanced customer self-service.

• Accelerate Operational Responsiveness: Drive significant efficiency improvements and reduce feature time-to-market by embedding AI into core SFDC workflows, maximizing the value of our support technology stack.

Your Impact

You will be the functional expert, translating strategic AI goals into actionable requirements and processes, primarily focused on Salesforce Service Cloud.

• AI-First Support Strategy & Roadmap: Define, champion, and execute a forward-looking roadmap for IT Customer Experience (CX) products, prioritizing AI to create predictive, proactive, and personalized support experiences.

• SFDC Functional Ownership & Design: Own the complete product functional lifecycle from ideation to delivery, crafting precise requirements for Salesforce Service Cloud features like case routing, case deflection, and self-service portals.

• KCS, Knowledge & Self-Service Optimization: Lead functional design around Knowledge-Centered Service (KCS) adoption, integrating AI to enhance knowledge health, drive customer self-service, and improve case deflection rates.

• Customer Journey Mapping & VoC Integration: Utilize advanced analytics and Voice of the Customer (VoC) data to perform customer journey mapping. Manage the feedback loop with engineering to inform design and prioritize permanent root cause fixes.

• Cross-Functional AI Orchestration: Bridge business needs with R&D, IT Architecture, and engineering. Drive the successful integration of AI models (e.g., for case classification) with core systems, especially Omnichannel routing logic, to deploy intelligent solutions.

• Predictive Analytics & Proactive Solutions: Leverage machine learning insights from CRM data to identify case trends, proactively prioritizing fixes, and influencing the product backlog to prevent future issues.

• Define AI Success Metrics & Optimization: Establish and monitor comprehensive success criteria and functional metrics for AI features within the SFDC environment, including model performance, data quality, case deflection rate, and process ROI.

Your Experience

• 10+ years of business analysis or product management experience in IT CX, with a demonstrated focus on implementing and optimizing AI-powered solutions.

• Bachelor’s or Master’s degree in Computer Science, Business, or a related field with a strong understanding of AI/ML concepts and their application. MBA degree is a plus.

• Deep expertise in Salesforce Service Cloud and Omnichannel routing and configuration, specifically in optimizing case deflection and customer self-service channels.

• Proven experience defining requirements for: AI-driven Case Management Systems (SFDC), Omnichannel Optimization, and intelligent Predictive Support Modeling.

• Robust technical aptitude with a deep understanding of software development lifecycle, cloud-native architectures, and data requirements for machine learning platforms.

• Exceptional communication and presentation skills, with the ability to articulate complex AI product requirements and functional designs to diverse audiences.

• Proficiency in Agile/Scrum methodologies, with experience leading refinement sessions and collaborating with engineering teams.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126000- $205500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking a Principal Business Analyst with an AI first mindset to drive requirements, development, and deployment of our critical Configure, Price, Quote (CPQ) system for Palo Alto Networks (PANW)Sellers, Partners and Distributors. In this role, you will be responsible for driving digital transformation utilizing cutting edge AI technologies to help us scale our Sales, Services Implementations with Sellers, Partners and Distributors.

Your Impact

• Requirements Gathering and Analysis

  • Elicit, analyze, and document business requirements from stakeholders using various techniques such as interviews, workshops, and documentation review leveraging AI powered tools to extract key insights.

  • Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement and opportunities for AI / Agentic solutions

  • Translate business requirements into clear and detailed functional specifications, user stories, and use cases for IT projects

• Solution Design and Validation

  • Work closely with product managers, architects, developers, and cross functional IT teams to design, innovate and validate technology solutions that meet business requirements and align with architectural standards

• Testing and Quality Assurance

  • Work with QA/QE function to develop and execute test plans, test cases, and test scripts to validate system functionality, performance, and usability against business requirements - where applicable, work with QA/QE to automate test cases for regression testing

  • Collaborate with stakeholders to conduct user acceptance testing (UAT) and ensure that technology solutions meet business expectations and quality standards

  • Facilitate defect triage and resolution, working closely with development teams to address issues and ensure timely delivery of high-quality software releases

• Stakeholder Communication and Relationship Management

  • Serve as a liaison between business and IT teams, facilitating effective communication, collaboration, and alignment throughout the project lifecycle

  • Build and maintain strong relationships with business partners, understanding their needs, priorities, and challenges to effectively advocate for technology solutions that drive business value

  • Provide regular updates and status reports to stakeholders, project teams, and management, highlighting progress, risks, and opportunities for improvement

Your Experience

• Minimum 8 years of experience in business analysis or a related field

• Bachelor's Degree in business administration, computer science, engineering, or an equivalent combination of skills, training, and experience - Master's degree preferred

• Knowledge and experience with Salesforce CPQ is a must.

• Experience driving innovative solutions using AI

• Knowledge of the Q2C quote to cash) process is preferred

• Advanced analytical skills and a track record of driving analysis for new, innovative, and disruptive products

• Extensive experience working with and guiding cross-functional teams in a high technology company

• Advanced data analysis and visualization skills is required

• Experience with different requirement gathering techniques (e.g., workshops, interviews, user stories, use cases)

• Outstanding written and verbal communication skills, with the ability to present complex information to various audiences

• Exceptional leadership and mentoring abilities

• Strategic thinking and problem-solving skills

• Ability to influence and drive consensus across multiple stakeholders

• A proactive, self starter with a results-driven attitude and an ability to thrive in a fast-paced environment

• Must be in SF bay area to be onsite 3 days/week

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $150,000 - $200,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Implement and support the SSO. MFA and user access provisioning services
• Develop and maintain IAM policies, procedures, and standards
• Partner with IT and product teams for SSO and user registration integration
• Maintain and support API based micro services for customizing customer and partner registration
• Manage scalability, capacity planning, redundancy, and resiliency
• Maintain service availability and performance SLAs based on business and product requirements
• Work with other Identity Platform engineers to deploy and maintain services, capacity planning, create and review operational runbooks
• Contribute to future roadmap, design, deployment, validation, operations and DR/BCP
• Design proactive service monitoring, alerting and trend analysis of the services, and implement self healing
• Participate in on-call support rotation and handle IAM-related incidents as needed

Your Experience

• 5+ years of hands-on experience in managing and supporting identity & access technologies, like Okta, Azure AD, Ping Identity, CyberArk
• Very strong knowledge of SSO, MFA and user identity management domain
• Advanced understanding of SAML, OAuth, and SCIM standards and protocols and practical knowledge of their implementation
• Knowledge of directory services, preferably active directory
• Familiarity with privileged access management platforms
• Ability to work cross-functionally across multiple business units, such as IT application, infrastructure, and product development teams, primarily integrating applications and users with identity services
• Strong technical writing skills to support required documentation
• Passion, drive, energy, a sense of humor, and a great attitude!
• Hands on experience with cloud provides (GCP/ AWS)
• Strong scripting / automation skills in Python / Bash /Go
• Bachelors/Masters degree in Computer Science, Information Technology or technical stream with the equivalent combination of work experience or equivalent military experience required

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $93000 - $150500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Job Description:

Intermediate SOC Analyst (L2)

Key Responsibilities:

• Monitor and analyze security alerts from SIEM, EDR, and other security platforms to identify potential threats.
• Perform in-depth investigation of suspicious activity, correlating data across multiple sources to determine scope and impact.
• Lead the resolution of low to moderately complex security incidents, including containment, eradication, and recovery actions.
• Escalate confirmed incidents to L3 analysts or incident response teams with detailed documentation and recommendations.
• Support containment and remediation efforts during active incidents.
• Conduct initial root cause analysis and contribute to post-incident reviews to identify gaps and improve future response efforts.

• Leverage threat intelligence, behavioral analytics, and contextual data to enhance detection, investigation, and resolution capabilities.
• Collaborate with detection engineering teams to develop, test, and tune detection rules and use cases.
• Perform basic malware analysis, log correlation, and network traffic inspection to support incident resolution.
• Maintain up-to-date knowledge of the threat landscape, including attacker tactics, techniques, and procedures (TTPs), and apply this knowledge to improve incident handling.

• Work closely with IT, OT, and business units to validate alerts, gather context, and coordinate incident resolution efforts.
• Document investigation steps, findings, and resolution actions in a clear, structured, and timely manner.
• Participate in SOC shift rotations to ensure 24/7 monitoring and rapid response to security events.
• Contribute to the continuous improvement of SOC processes, playbooks, and knowledge base, with a focus on enhancing incident resolution workflows

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires
(at a minimum) the following qualifications:

• Bachelor’s degree in Cybersecurity, Information Technology, or Computer Science (completed and verified prior to start)
• Two (2) years of experience in a SOC or cybersecurity operations role in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Effective communicator with the ability to document investigations and collaborate with cross-functional teams
• Certifications such as CompTIA Security+, CySA+, or GCIH

• Proficiency in analyzing alerts from SIEM, EDR, and network monitoring tools
• Familiarity with threat intelligence, basic malware analysis, and log correlation techniques
• Understanding of common attack vectors, threat actor behaviors, and frameworks like MITRE ATT&CK
• Strong analytical and problem-solving skills with attention to detail
• Experienced in triaging and investigating security alerts across SIEM, EDR, and network platforms
• Skilled in correlating data from multiple sources to identify and escalate confirmed threats
• Proficient in supporting incident response efforts and conducting initial root cause analysis
• Strong understanding of threat intelligence and its application in operational workflows
• Effective communicator with the ability to document investigations clearly and collaborate across teams
• Committed to continuous learning and development in threat detection and response
• Analytical thinker with a proactive approach to identifying and mitigating risks
• Reliable team player in a 24/7 SOC environment, contributing to operational excellence

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.