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דרושים Membership Director ב-United States

ממשו את הפוטנציאל שלכם בתעשיית ההייטק עם אקספוינט! חפשו הזדמנויות עבודה בתור Membership Director בUnited States והצטרפו לעוד אלפים שכבר מצאו עבודה בחברות המובילות. התחילו את המסע שלכם עוד היום ומצאו את הקריירה האידיאלית עבורכם בתור Membership Director עם אקספוינט.
חברה
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
United States
אזור
עיר
נמצאו 3,160 משרות
Today
PA

Palo Alto Senior Director FP & Deals Desk United States, California

Limitless High-tech career opportunities - Expoint
Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products. Act as...
תיאור:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.


Your Impact

  • Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

  • Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

  • Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

  • Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

  • Drive and achieve the following business and operational objectives:

    • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

    • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

    • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

    • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

    • Achieve global target service margin ratios through delivery efficiency and cost control.

    • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

    • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

  • Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

  • Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

  • Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

  • A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

  • 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
  • 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
  • Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
  • Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
  • Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.
  • Skilled in key business systems, including:

    • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
    • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
    • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
  • Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
  • Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
  • Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
  • US Government DoD Active Top Secret Clearance or higher.
  • Relevant industry certifications such as CISSP and/or PMP are highly desirable.
  • Background in cybersecurity or enterprise IT preferred.
  • Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

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Yesterday
PA

Palo Alto Director Technical Revenue Accounting United States, California

Limitless High-tech career opportunities - Expoint
Partner with Sales, Legal, FP&A, and Sales Operations on non-standard contract reviews to determine revenue impact and provide recommendations to maximize revenue and other key financial metrics. Support monthly closing...
תיאור:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

  • Partner with Sales, Legal, FP&A, and Sales Operations on non-standard contract reviews to determine revenue impact and provide recommendations to maximize revenue and other key financial metrics

  • Support monthly closing activities including, but not limited to, reviewing non-routine revenue transactions, performing accounting assessments, preparing accurate journal entries, and documenting revenue conclusions

  • Monitor revenue inbox to respond timely and appropriately to business requests

  • Research, resolve, and operationalize complex and non-routine revenue accounting transactions

  • Identify actionable insights and suggest recommendations to address issues and improve accounting processes/efficiencies

  • Create accounting policy for new product introductions in partnership with the Product and IT organizations

  • Participate in and/or lead projects and initiatives with cross functional impacts

  • Ensure compliance with SOX 404 key controls

  • Assist with external audits and special projects as needed

Your Experience

  • Bachelor’s Degree in Accounting, Finance, or related field or equivalent military experience

  • Minimum of 8+ years of related work experience with 6+ years of Technical Revenue experience

  • Prior Public Accounting experience with regards to Revenue (ASC 606) preferred

  • CPA or equivalent a plus

  • SAP, SFDC, Big Query and accounting operations experience a plus

  • Advanced knowledge of Microsoft Office (Excel and PowerPoint) and Google Sheets

  • Experienced in writing complex technical revenue accounting position papers

  • Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details

  • Team player and effective communicator with all levels of management and cross functional organizations.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $192000 - $264500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

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משרות נוספות שיכולות לעניין אותך

Yesterday
PA

Palo Alto Senior Director Technical Services United States, Texas, Plano

Limitless High-tech career opportunities - Expoint
Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution. Align with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes. Support Area Leaders in...
תיאור:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This is a role for a leader who brings clarity to complexity, elevates teams, and navigates change with confidence. You’ll set the tone for delivery excellence across the region while contributing directly to global strategy.

Leadership & Customer Strategy

  • Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution
  • Align with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes
  • Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations
  • Represent NAM in global forums, advocating for customer insights and regional needs

People & Team Development

  • Build, develop, and mentor a high-performing technical organization
  • Create a culture grounded in accountability, continuous learning, and operational excellence
  • Coach teams through complex customer situations, rapid change, and new delivery models
  • Foster a culture of people performance management and accountability

Operational & Business Outcomes

  • Maintain strong utilization, backlog health, and delivery predictability
  • Optimize resource mix across FTEs and contractors to maximize agility and cost efficiency
  • Reduce Time to Value and Time to Deploy by strengthening deployment and adoption practices
  • Contribute to service sales growth through scalable, outcome-driven offerings
  • Sustain strong relationships with subcontractors and partners to support delivery at scale
  • Meet global margin targets through efficient, high-quality execution

Innovation & Delivery Excellence

  • Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency
  • Standardize delivery practices, proactively identify risks, and drive data-backed decisions across areas to improve service health
  • Ensure effective execution of global and theatre-level programs, adapting them for NAM where needed

Your Experience

  • 10+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment
  • 5+ years leading regional or multi-regional teams with direct and matrixed reporting lines
  • Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT
  • Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments; experience with industry leading security platforms strongly preferred
  • Experience supporting cyber security programs for large US Federal Government customers
  • Experience with supporting operational security requirements or enterprise governance, risk, and compliance initiatives
  • Experience engaging with and presenting to executive stakeholders across Product Management, Services Product Management, Sales, and PS/CS organizations
  • Experience leading large scale teams exceeding 100+ FTEs and Contractor staff
  • Strong communicator who can influence across technical and non-technical teams
  • Skilled at building trust, developing talent, and guiding teams through ambiguity
  • Balanced, thoughtful decision-maker in escalation and complex customer situations
  • Highly collaborative, with a track record of driving alignment and continuous improvement
  • Industry recognized security credentials, e.g. CISSP, CRISC
  • Bachelor’s degree required; Master’s/MBA preferred; equivalent military experience considered
  • Willingness to travel 20–30% within NAM and occasionally globally

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $270,000-315,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

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משרות נוספות שיכולות לעניין אותך

Yesterday
PA

Palo Alto Director Product Management Strata Cloud Manager United States, California

Limitless High-tech career opportunities - Expoint
Lead the Product Management team for Strata Cloud Manager Platform. Collaborate with PM leadership to develop your vision, product strategy, product roadmap and technology requirements as part of market and...
תיאור:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Palo Alto Networks is building a world-class product management organization and continues to look for top-notch product management talent to expand the team. As the Director of Product Management for Strata Cloud Manager Platform you will be responsible for the foundational aspects of our platform.

To be successful in this position you must possess a combination of strong technical skills, analytical skills, as well as have a passion for driving enterprise networking & security while bridging customer business requirements with key market trends. You must be comfortable with frequent interaction with customers, prospects and industry analysts presenting our solution and explaining our security solution while understanding and articulating their requirements. You have a track record of success in leading focused, tightly-knit product teams, have delivered on product commitments in working closely with engineering leadership, and have successfully developed and articulated your vision, product strategy, and product plans to the company’s leadership.

Your Impact

  • Lead the Product Management team for Strata Cloud Manager Platform
  • Collaborate with PM leadership to develop your vision, product strategy, product roadmap and technology requirements as part of market and customer requirements
  • Work cross functionally with the NGFW, Cloud Delivered Shared Services and SASE teams to deliver on the vision of “platformization” strategy
  • Develop, manage & communicate product roadmap to customers, prospects and all key internal stakeholders
  • Collaborate with engineering to solve problems and deliver high-quality products
  • Engage with the product marketing team and help them develop compelling messaging, impactful sales tools and marketing content to support sales and field marketing teams
  • Work with NPI, certification, professional services, support, education team and ensure your products get coverage by these cross-functional teams
  • Drive product pricing and go-to-market decisions

Your Experience

  • BS/MS or equivalent experience or equivalent military experience required
  • Strong desire to take ownership of the full product lifecycle
  • 8+ years in product management with at least 3 years in a lead/management role
  • Must have product management experience in two or more areas: enterprise, cloud, network security, platform
  • Very strong (written and verbal) communication and presentation skills
  • Strong interpersonal skills leading and contributing to cross-functional teams
  • Experience in fast-paced environments with overlapping projects/deliverables
  • Proven track record in leading focused product management teams
  • Proven analytical and problem-solving skills required

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $238,000 - $327,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

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משרות נוספות שיכולות לעניין אותך

Yesterday
PA

Palo Alto Director SW Engineering Prisma AIRS United States, California

Limitless High-tech career opportunities - Expoint
Strategic Leadership: Define and execute the technical strategy and roadmap for your area of ownership within the Prisma AIRS engineering organization, managing multiple teams and engineering managers. Organizational Scaling: Build...
תיאור:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the Director of Engineering, you will be a key leader, setting the technical vision and strategy for a significant area of development within Prisma AIRS. You will be responsible for driving the development of this industry-defining platform, scaling our engineering teams, and collaborating with senior leadership to ensure our technology strategy aligns with the broader business objectives.

Your Impact

  • Strategic Leadership: Define and execute the technical strategy and roadmap for your area of ownership within the Prisma AIRS engineering organization, managing multiple teams and engineering managers.

  • Organizational Scaling: Build and lead a high-performing engineering organization. Excel at recruiting, mentoring, and retaining top-tier engineering talent and managers.

  • Technical Vision: Drive the architectural direction for a complex, highly scalable, cloud-native AI security platform within your domain. Make critical high-judgment decisions on technology, architecture, and long-term design.

  • Cross-Functional Execution: Partner seamlessly with senior leaders across Product Management, AI Research, UX, and other engineering leaders to deliver on a cohesive product roadmap.

  • Executive Communication: Clearly articulate technical vision, strategy, project status, and risks to senior stakeholders and executive leadership.

  • Culture of Innovation: Foster a results-oriented culture of innovation, execution, collaboration, and engineering excellence, empowering teams to solve challenging problems.

Your Experience

  • Education: BS/MS in Computer Science, Engineering, or a related technical field.

  • Experience: 12+ years of professional software development experience, with a proven track record of building and shipping high-quality, large-scale, enterprise-grade cloud services.

  • Leadership: 6+ years of formal engineering management experience, with experience leading multiple teams (managing managers is a plus).

  • Technical Acumen: Exceptional technical judgment with deep, hands-on experience in designing, building, and operating highly scalable, distributed systems and cloud-native services (GCP, AWS, or Azure).

  • Strategic Mindset: Demonstrated ability to translate complex business needs into a clear, actionable technical strategy and roadmap.

  • Communication: Excellent written and verbal communication skills, with a strong executive presence and the ability to champion ideas and initiatives across the organization.

Nice to Have

  • Deep experience in the cybersecurity domain (e.g., threat detection, network security, cloud security, application security).

  • Direct experience with AI/ML platforms, MLOps, or building security solutions for AI systems.

  • Proven track record of managing geographically distributed teams.

  • Experience presenting at industry conferences or engaging with executive-level customers.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $274,000 - $295,400/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

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משרות נוספות שיכולות לעניין אותך

Yesterday
PA

Palo Alto Sr Director Oracle Cloud Partnership United States, Texas, Dallas

Limitless High-tech career opportunities - Expoint
Develop and deliver against the annual strategic plan and performance goals for the Oracle and OCI. Innovate and define strategic initiatives, including but not limited to joint marketing activities, tri-party...
תיאור:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

  • Develop and deliver against the annual strategic plan and performance goals for the Oracle and OCI.

  • Innovate and define strategic initiatives, including but not limited to joint marketing activities, tri-party agreements, product integrations, and Sales incentive programs.

  • Drive Oracle Co-Sell activities with an emphasis on incremental and new opportunities for Palo Alto Networks. Ability to develop with prior experience of working across AI, Cloud, and Security sales activities

  • Establish strategy and provide oversight for Palo Alto participation in Oracle Cloud events.

  • Build and maintain relationships with key personnel in Oracle Cloud to solidify Palo Alto Networks’ standing and awareness within Oracle Cloud; assist in developing key relationships with the extended Palo Alto Networks cloud team and executives.

  • Act as an escalation point for Palo Alto Networks’ field sales organization on engagement management with Oracle Cloud in pre- and post-sales engagements.

  • Assist with providing content for Oracle Cloud training curriculum and sales enablement.

  • Understand and articulate Oracle Cloud’s strategic initiatives and gain a deep understanding of the activities, roadmap, and vision of Oracle Cloud.

Your Experience

  • BA, BS (or equivalent work experience), MBA/BA in Business/Economics preferred or equivalent military experience required

  • 10+ years of experience in GTM Sales and Leadership roles with a minimum of 5+ years preferably working at, or with, a cloud service provider and Security Technology company; 3+ years in a global role preferred

  • Industry knowledge of security product market trends, including awareness of Palo Alto Networks’ roadmap and technology development efforts, and understanding of competitive cybersecurity products

  • Industry knowledge of Cloud Service Provider strategy and roadmap, Oracle Cloud required; Knowledge should include how they partner with ISVs

  • Demonstrated ability to work in a virtual and matrixed environment

  • Strong communication (written and verbal) and presentation skills

  • Demonstrated history of managing complex 360-degree relationships across sell-to, sell-with, and buy-from.

  • "Whatever it takes" attitude and motivation to do whatever is necessary to assist in winning business

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $215000 - $322500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

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משרות נוספות שיכולות לעניין אותך

Yesterday
PA

Palo Alto Director DSM Secure Browser United States, Washington, Seattle

Limitless High-tech career opportunities - Expoint
Exciting opportunity to be a leader on the fastest growing team where experience meets cutting-edge solutions. Lead, coach, and develop a team of high-performing sales specialists to achieve and exceed...
תיאור:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will report to the global sales leader for Prisma Browser and will work closely with the founders of Prisma Browser; formerly Talon.

Your Impact

  • Exciting opportunity to be a leader on the fastest growing team where experience meets cutting-edge solutions.

  • Lead, coach, and develop a team of high-performing sales specialists to achieve and exceed revenue targets.

  • Cultivate a culture of accountability, innovation, continuous learning and a customer-centric approach within the sales team.

  • Lead from the front. Engage in executive-level discussions with CIOs and CISOs in North America, translating complex cybersecurity solutions into clear business value propositions.

  • Collaborate with internal stakeholders, including sales engineers, product, marketing, R&D, BDR and alliances, to support deal execution and customer success.

  • Develop and implement data-driven sales strategies, leveraging forecasting and pipeline management tools to optimize team performance.

Your Experience

  • 10+ years of field sales experience in cybersecurity, with at least 5 years in a director and above role.

  • Proven ability to lead and develop high-performance sales teams in a high-growth environment with a large quota/deals

  • Strong understanding of complex solution sales methodologies, value selling and enterprise buying processes with operational discipline

  • Experience selling SASE, SWG, SSE, EDR or CASB solutions is highly preferred.

  • Established relationships with F500 security decision-makers (CIOs, CISOs) and the ability to drive strategic conversations.

  • Expertise in channel and partner sales strategies, with a deep understanding of go-to-market models.

  • Ability to thrive in a fast-paced, matrixed sales organization with a focus on continuous expansion and customer success

  • “Whatever it takes” attitude and motivation to deliver above quota performance

  • Desire and ability to travel domestically as needed to support team members, engage strategic customers and business needs.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $414000 - $482925. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.


This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Show more

משרות נוספות שיכולות לעניין אותך

Limitless High-tech career opportunities - Expoint
Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products. Act as...
תיאור:

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.


Your Impact

  • Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

  • Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

  • Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

  • Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

  • Drive and achieve the following business and operational objectives:

    • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

    • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

    • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

    • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

    • Achieve global target service margin ratios through delivery efficiency and cost control.

    • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

    • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

  • Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

  • Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

  • Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

  • A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

  • 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
  • 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
  • Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
  • Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
  • Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.
  • Skilled in key business systems, including:

    • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
    • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
    • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
  • Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
  • Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
  • Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
  • US Government DoD Active Top Secret Clearance or higher.
  • Relevant industry certifications such as CISSP and/or PMP are highly desirable.
  • Background in cybersecurity or enterprise IT preferred.
  • Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Show more
תכננו את מהלך הקריירה הבא שלכם בתעשיית ההייטק עם אקספוינט! הפלטפורמה שלנו מציעה מגוון רחב של משרות Membership Director באזור United States, ומעניקה לכם גישה לחברות הטובות ביותר בתחום. בין אם אתם מחפשים אתגר חדש או שינוי נוף, אקספוינט תקל על מציאת התאמת העבודה המושלמת עבורכם. עם מנוע החיפוש הקל לשימוש שלנו, תוכלו למצוא במהירות הזדמנויות עבודה ולחבור לחברות מובילות. הירשמו היום ועשו את הצעד הבא בקריירת ההיי-טק שלכם עם Expoint.