דרושים United States, Plano

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This is a highly influential position that blends strategic thought leadership, creative problem-solving, and technical credibility to make a tangible difference.

Your Impact

• Serve as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management and corrective actions.

• Champion a customer-first approach across Global Customer Services teams to improve engagement and satisfaction.

• Ensure your team deeply understands customer technical needs and builds lasting, trusted relationships.

• Partner with Sales to provide strategic input during customer negotiations and ensure smooth collaboration throughout the customer lifecycle.

• Drive accurate resource planning and staffing to meet project milestones and quarterly business targets.

• Participate in Quarterly Service Reviews (QSRs), sharing insights and gathering client feedback.

• Provide clear, timely updates on key activities, escalations, and issues to customers and internal teams.

• Build strong partner relationships focused on aligned goals and shared customer success.

• Oversee team utilization, revenue forecasting, and approvals for timesheets and expenses.

• Contribute to the strategic alignment of Professional Services offerings.

• Lead team operations including hiring, career development, mentorship, and training.

Your Experience

• 5+ years of experience leading and building high-performing teams of networking and security technologies such as SASE, Next-Generation Firewall (NGFW), and related solutions.

• Demonstrated understanding of technical concepts such as internet security concepts, products, and implementation strategies. You should be able to translate this complex information into clear, understandable terms for both technical and non-technical stakeholders.

• Demonstrated success in end-to-end project lifecycle management , from pre-sales engagement and SOW creation through project execution and closeout.

• Strong track record of cross-functional collaboration , partnering with Sales, Product, and Services peers to deliver aligned customer outcomes.

• Recognized for clear, persuasive communication and executive presence, with the ability to influence across all levels of an organization.

• Skilled at translating complex technical concepts for diverse audiences, including executives and non-technical stakeholders.

• Valued industry certifications like CISSP, PMP, or vendor-specific certifications (e.g., Palo Alto Networks certifications) and strong project management skills are a plus.

• Willingness to travel up to 10% for customer engagements and internal business meetings.

• Bachelor’s degree in a relevant technical discipline (Computer Science, Information Systems, Electrical Engineering) or comparable professional experience, including military service.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151,000 - $208,000YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns, where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners

• Provide configurations, troubleshooting, and best practices to customers

• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

• Provide fault isolation and root cause analysis for technical issues

• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

• Travel to customer sites in the event of a critical situation to expedite resolution as required

• Provide on-call support 24x7 on an as-needed basis

Your Experience

• Communication: Excellent written and verbal communication skills.

• Technical Support: Previous experience in a technical support environment is advantageous, along with strong exposure to support roles and working with large global customers, partners, and internal teams (such as DevOps, Engineering, QA, and Product managers).

• Scheduling: Willing to work flexible and varying shift times, including weekends and evenings.

Technical Skills:

• Networking

  • IPSEC, TCP/IP, PKI, SSL/ TLS, HTTP/HTTPS

  • Routing knowledge (BGP is a must)

  • Experience working with Firewall Central Management Systems

  • Working knowledge of Security services (IDS/IPS, Firewalls, etc.)

• Operating Systems: Expertise in OS systems and troubleshooting, including Windows, MAC, Linux, and IOS (debugging, editing registries, using OS built-in tools such as Event Viewer to aid in troubleshooting, file changes on Linux, etc.)

• Tools & Security: Comfortable using tools such as Chrome Developer Tools to isolate issues, capture HAR file, and perform HAR file analysis

• Authentication:

  • Good understanding of authentication protocols (e.g., SAML, LDAP, RADIUS).

  • Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)

  • Proficiency in Prisma Access and GlobalProtect is a plus.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $94000/YR - $152000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

You will be at the forefront of transforming credit

As a Vice President of Pricing Strategy in Auto Lending team, you will be supporting the newly created Credit Decision Unit (CDU). You will provide pricing analysis and strategic recommendations to support the business' goals around volume and profitability and serve as pricing support that aligns to the CDU related objectives. You will be involved in building pricing tests, finding opportunities to enhance pricing, and addressing quantitatively challenging questions while also supporting all CDU related initiatives.

Job Responsibilities:

• Develop short-term and long-term pricing strategies based on the latest competitive landscape and business goals.
• Provide financial analysis for key pricing initiatives and serve as pricing support for CDU initiatives.
• Collaborate with cross-functional teams to ensure alignment and successful execution of business strategies.
• Leverage existing data from random price testing, pricing experiments and competitive data/insights to develop a robust framework for portfolio pricing optimization.
• Provide ad-hoc datasets, reporting, and presentations to senior management.
• Support the product team to help enhance/implement needed levers to enhance pricing capabilities.

Required Qualifications, Capabilities, and Skills:

• 6+ years of experience in finance, data & analytics, or product strategy
• Bachelor's Degree in relevant fields.
• Experience managing a team
• Strong analytical, quantitative, and communication skills.
• Detail-oriented with well-developed problem-solving skills and a clear understanding of the drivers of profitability.
• Strong teamwork and collaborative skills.
• Ability to make concise presentations with sound business conclusions.
• Proficiency in basic analytical tools such as SQL/Alteryx/SAS or any related language,
• Microsoft experience in Excel and PowerPoint.

Preferred Qualifications, Capabilities, and Skills:

• Master’s/MBA.
• Experience in the Auto Finance Industry and specifically Pricing.
• Familiarity with competitive analysis and market insights.
• Ability to adapt to a fast-paced and dynamic environment.

Job responsibilities

• Manage closing and delivery of commercial real estate multifamily loans (GSE), primarily Fannie Mae and Freddie Mac, from application to post closing status
• Work closely with outside counsel, credit officers and bankers on various transactional matters to ensure that the anticipated time frames are met
• Ensure that the appropriate requirements are received and required approvals are obtained for the issuance of commitment letters and rate lock
• Review loan documents to ensure accuracy and compliance with Lender and Agency requirements
• Prepare and issue Commitment Letters, Prepare escrow analysis and Closing Statements in preparation of loan closing
• Work closely with counsel and credit teams on loan document negotiations and modifications
• Ensure all approvals and waivers are in place including insurance reviews and confirmation on payment of taxes
• Ensure compliance with bank policies, procedures and regulatory requirements are met
• Coordinate with outside counsel, title/escrow and closing partners to ensure timely funding on closing day
• Confirm loan information in systems and documents are accurate for loan servicing and boarding
• Prepare and submit the final data and upload the appropriate documents timely and accurately to ensure final settlement with the appropriate agency

Required qualifications, capabilities, and skills

• 3+ years of experience with closing and delivery of Fannie Mae and Freddie Mac multifamily loans."
• Knowledge of Fannie Mae and Freddie Mac applications.
• Ability to work as part of a team, interact, and collaborate.
• Ability to train and provide guidance to less experienced associates
• Strong analytical and problem-solving skills; ability to resolve issues with management guidance
• Demonstrated excellent attention to detail and accuracy
• Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
• Strong business communication skills; able to write/speak clearly and professionally with a variety of stakeholders
• Demonstrated ability to establish credibility and rapport with internal and external stakeholders
• Proven ability to maintain confidentiality and professionally handle sensitive documents

Preferred qualifications, capabilities, and skills

• Proficient with Microsoft (word, excel, PowerPoint) systems and Adobe.
• Knowledge of Commercial Real Estate terms
• Bachelor’s degree is preferred

Job responsibilities

• Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Drives decisions that influence the product design, application functionality, and technical operations and processes
• Serves as a function-wide subject matter expert in one or more areas of focus
• Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies
• Adds to the team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on data engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s): Java, Python, React, Kotlin, AWS, AI/ML
• Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Ability to tackle design and functionality problems independently with little to no oversight
• Demonstrate strong leadership skills to effectively guide and motivate teams towards achieving organizational goals
• Practical cloud native experience
• Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field

• AWS Services, Dynamo, MongoDb

Job responsibilities:

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to promote outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to promote awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills:

• Formal training or certification on software engineering principles and 5+ years applied experience.
• Hands-on practical experience iOS application development.
• Experience in one or more programming language(s)
• Experience in automation and continuous delivery methods
• Experience in all aspects of the Software Development Life Cycle
• Experience in agile methodologies such as CI/CD, Application Resiliency, and Security
• Experience in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Proficiency in Swift, SwiftUI, UIKit, CoreData, Combine, and other iOS frameworks.
• Experience working in system design, architectural patterns (MVC, MVVM, VIPER, etc.), and design principles.

Preferred qualifications, capabilities, and skills:

• Knowledge of Cloud technologies (AWS, Firebase, etc.)
• Familiarity with TestFlight, Swift Package Manager, CocoaPods, and dependency management