דרושים United States, Pennsylvania, Pittsburgh

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24×7 on an as-needed basis

Your Experience

• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills - Fluent in Japanese and Business level in English
• Expertise with Network Protocols and Technologies, such as TCP/IP, DNS, IP routing, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI & SSL, Authentication Protocols (LDAP, RADIUS, etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Ability to work well in a diverse team environment
• Attention to details, fast learner and excellent communication skills - Be able to communicate technical information in a simplified, easy to understand manner
• Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering

Preferred

• Experience working with Firewall Central Management Systems
• Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Job Description:

Job Description:

Responsible for the day-to-day execution of field examinations. Generally responsible for completing all of the most complex tasks and analyses. Identifies and resolves problems in a timely fashion according to established guidelines. May refer the most complex issues to the manager for resolution.

Job Responsibilities:

• Responsible for day-to-day execution of Exam/Audit Procedures based on generally accepted Exam/Audit principles and practices.

• Identifies and resolves problems in a timely fashion according to established guidelines.

• Assess exam status in a timely manner.

• Communicate exam status to all relevant parties on a timely basis.

• Responsible for completing Exam Reports in a deadline driven environment.

• Must be willing to travel.

Required Qualifications:

• 2+ years of experience in a Public Accounting, Auditing, Finance or Banking Industry.

• Intermediate Accounting or Advanced Accounting skills.

• 2+ years of Financial statement Auditing Experience or ABL Auditing Experience.

• Advanced Excel, Word, and Outlook.

• Ability to identify and solve problems.

• Ability to deliver an effective argument and professionally present to Clients and Team Members.

• Must be able to document accurate audit trails and audit results.

• Ability to write a concise, comprehensive, and grammatically correct report.

• Ability to document accurate audit trails in a concise and comprehensive manner.

• Must hold valid driver license.

Desired Qualifications:

• Bachelor of Arts or Bachelor of Science Degree.

Skills:

• Data Collection and Entry
• Data and Trend Analysis
• Price Verification and Valuation
• Research Analysis
• Analytical Thinking
• Collateral Management
• Issue Management
• Policies, Procedures, and Guidelines Management
• Negotiation
• Research
• Risk Management
• Valuation Ethics and Practice Standards
• Vendor Management

High School Diploma / GED / Secondary School or equivalent

This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.

Responsibilities:

• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
• Assists, educates, and trains clients on conducting simple transactions through self-service technologies
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Skills:

• Active Listening
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Required Qualifications:

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
• In lieu of one year of sales experience, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I) or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Confident in identifying solutions for helping new and existing clients based on their needs
• Strong written and verbal communications skills
• Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)
• Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws)
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance​

Desired Qualifications:

• Associate's Degree or Bachelor's Degree in business, finance or a related field
• Experience working in a financial center where goals were met or exceeded
• Retail and/or sales experience in a salary plus incentive environment
• Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded
• Experience with financial information, spreadsheets and financial skills
• Knowledge of banking products and services
• Strong computer skills including Microsoft applications and previous experience utilizing laptop technology

High School Diploma / GED / Secondary School or equivalent

• Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.
  
• 1 year of experience with software development in one or more programming languages during coursework/projects, research, internships, or practical experience in school, work, or Open Source projects.
  
• 1 year of experience with data structures or algorithms.

• Master's degree in Computer Science or Engineering, or a related field.

• Bachelor’s degree, or equivalent practical experience.
• 8 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
  
• 5 years of experience in a technical leadership role.
• 5 years of experience in a people management or team leadership role.

• Master's degree or PhD in Computer Science or a related technical field.
• 5 years of experience working in a cross-functional organization.

• Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.
  
• 1 year of experience with software development in one or more programming languages during coursework/projects, research, internships, or practical experience in school, work, or Open Source projects.
  
• 1 year of experience with data structures or algorithms.

• Master's degree in Computer Science or Engineering, or a related field.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Develop, optimize, test, and maintain a high-performance Chrome extension
• Work on both frontend and backend tasks
• Collaborate with cross-functional teams to design, build, and optimize features

Your Experience

• Experience in full-stack development
• Strong proficiency in TypeScript
• Good understanding of web application architecture, including frontend and backend
• Positive ‘can-do’ mindset, able to work independently and within a team
• Experience with at least one frontend framework (React preferred)
• Big advantage - Experience with Chrome Extensions
• Advantage - Experience with Go-lang

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.