דרושים Tech Support ב-United States, Ohio, Columbus

About the Program

Upon completion of Tech Connect, joining our Software Engineer Program means, you will embark on a journey to build foundational technical and professional skills that are crucial for establishing a successful career at JPMorganChase. You will be part of a vibrant team that values growth, career advancement, and mobility, offering you opportunities to expand your expertise and network. Our program begins with an immersive induction, where you will learn about our businesses, refine your development methodologies, and enhance your professional skills. We focus on the holistic development of your technology, professional, and leadership competencies, ensuring you are well-equipped to make a meaningful impact within the firm and the wider community

As a Software Engineer in the Software Engineer Program (SEP) at JPMorganChase, you will embark on a global two-year career development journey. This program is designed to equip you with essential technical and professional skills, enabling you to build strong networks and establish a successful career with us. You will have opportunities for job growth, accelerated career advancement, and career mobility. Our program begins with an in-depth induction that introduces you to our businesses, enhances your understanding of development methodologies, and sharpens your professional skills. You will dive head-first into creating innovative solutions that make a difference for our customers, clients, and employees.

We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.

Job Responsibilities

• Create innovative solutions that make a difference for our customers, clients and employees.

• Design, analyze, code, and test high-quality software and new products.

• Own projects end-to-end, keeping teams and stakeholders informed on development progress

• Collaborate and share ideas, information, and innovation with our global team of technologists.

• Develop skills through ongoing training, mentorship, and access to senior leaders.

• Participate in our Force for Good program to develop real-life tech solutions for social good organizations while learning new skills and collaborating with JPMorganChase tech experts

Required qualifications, capabilities, and skills

• Pursuing a B.A., B.S. or 5th year M.A. or M.S. degree in fields excluding computer science or software engineering - with expected graduation between December 2025, and May 2026

• You should have graduated and be available to start full time employment in June 2026

• Demonstrated interest in pursuing a career as a Software Engineer

• A well-rounded academic background

• Basic knowledge of industry-wide technology trends and best practices

• Ability to work effectively in large, collaborative teams to achieve organizational goals, with a commitment to fostering an inclusive and innovative culture.

• If you are a Computer Science major or have previous work/internship experience as a Software Engineer, you should apply to the FT 2026 Software Engineer job requisition.

• You should have some knowledge of core software engineering fundamentals (Data Structures, Cybersecurity, Cloud, Big Data, AI, Testing)

Preferred qualifications, capabilities, and skills

• Strong interpersonal and communication skills

• Ability to thrive in a fast-paced, collaborative environment

• Exceptional problem-solving ability

Locations you may join:

• Columbus, OH

• Jersey City, NJ

• New York Metro, NY

• Plano, TX

• Wilmington, DE

About You

If you're ready to put your passion for technology to work in a way that makes a real difference, you’ll find your place in our Tech Connect Program.

Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it’s important to complete all relevant application questions so we have as much information about you as possible.

After you confirm your application, we will review it to determine whether you meet certain required qualifications.

Both HackerRank and HireVue is required, and your application will not be considered for further review until you have completed this step. We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled.

If you are advanced to the next step, you will receive an email invitation to complete a coding challenge powered by HackerRank and HireVue video interview. The goal of the coding assessment is obtain a better understanding of your current programing knowledge and approach to problem solving and the video interviews are an opportunity to further bring your resume to life by showcasing your skills and experience for our recruiting team and hiring managers.

As a Technology Support III – Major Incident Management team member in Consumer & Community Banking – Mission Control, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents.
• Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios.
• Ensure adherence to critical process and procedure, and appropriate escalations in support of production incidents.
• Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution.
• Distribute clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
• Ensure incident data is accurately captured and documented.
• Priming appropriate materials and follow ups to hand-off to the Root Cause Analysis phase in the Problem Management process.
• Working as part of a global follow-the-sun team, providing 24 x 7 production support coverage on a rotating basis

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Relevant Incident management experience in an enterprise scale environment.
• Extensive customer service, communication, and client interaction skills.
• Possess critical thinking and troubleshooting skills.
• Strong ability to think and act independently to resolve production issues.
• Ability to act with a sense of urgency and agility
• Must display a history of achieving goals in a high-performance environment.
• Advanced analytical skills.
• Must be able to multitask in a fast-paced environment utilizing multiple tools.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Preferred qualifications, capabilities, and skills

• Knowledge of ITL and Cloud Computing

As a Technology Support III – Major Incident Management team member in Consumer & Community Banking – Mission Control, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents.
• Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios.
• Ensure adherence to critical process and procedure, and appropriate escalations in support of production incidents.
• Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution.
• Distribute clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
• Ensure incident data is accurately captured and documented.
• Priming appropriate materials and follow ups to hand-off to the Root Cause Analysis phase in the Problem Management process.
• Working as part of a global follow-the-sun team, providing 24 x 7 production support coverage on a rotating basis

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Relevant Incident management experience in an enterprise scale environment.
• Extensive customer service, communication, and client interaction skills.
• Possess critical thinking and troubleshooting skills.
• Strong ability to think and act independently to resolve production issues.
• Ability to act with a sense of urgency and agility
• Must display a history of achieving goals in a high-performance environment.
• Advanced analytical skills.
• Must be able to multitask in a fast-paced environment utilizing multiple tools.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Preferred qualifications, capabilities, and skills

• Knowledge of ITL and Cloud Computing

As a Vice President in the Credit Card Loss Forecasting within the Consumer & Community Banking (CCB) Risk Management group, you will be responsible for credit forecasting for the $220B credit card portfolio. The role encompasses important aspects of loss forecasting like, CECL, Budget, and Model analytics. This is an exciting opportunity to work in a high-impact team as they become the key focus of the firm and across the financial services industry. You will excel at creative thinking and problem-solving, be self-motivated, confident, and ready to work in a fast-paced, energetic environment.

Job Responsibilities:

• Lead the quarterly ACL process for the Card portfolio using CECL approach
• Provide attribution analysis for quarterly changes as well as impact analysis of latest Macroeconomic forecast
• Identify emerging risks and be creative in sizing the potential impact on the portfolio using alternate data sources
• Collaborate with the central loss forecasting team to manage process timelines and provide necessary information.
• Work with Finance, Modeling, and Risk Strategy teams to understand changes in the portfolio, model, or strategies and apply adjustments as needed
• Partner with the Risk Modeling team to ensure the model functions as desired and provide regular inputs for improvement
• Create and present quarterly ACL to senior management with a clear storyline and data support.
• Support annual stress testing (CCAR), the Risk Appetite framework, and strategy integrations
• Enhance consistency and efficiency across existing processes and reporting to meet the changing needs of the business
• Demonstrate initiative and the ability to work on multiple projects with limited guidance, while mentoring and coaching junior analysts to develop their risk management skills and finance knowledge.
• Confidently defend the loss forecasting numbers in front of senior management, the Model Review Group, and internal/external auditors/regulators.

Required Qualifications, Capabilities and Skills:

• Master’s/Bachelor’s degree in a quantitative discipline (Finance/Statistics/Economics/Mathematics/Engineering) from an accredited college/university required.
• 5+ years of experience in Credit Risk Management, Statistical Modeling, Marketing Analytics, and/or Consulting.
• 7+ years of related analytical experience.
• Strong knowledge of Python, SAS, SQL, and MS Office required.
• Strong P&L knowledge and understanding of drivers of profitability
• Strong analytical, interpretive, and problem-solving skills with the ability to interpret large data sets and their impact in both operational and financial areas.
• Excellent oral and written communication and presentation skills.

Preferred Qualifications, Capabilities and Skills:

• Advanced degree is preferred.

Job Responsibilities:

• Manage fast-paced, complex, cross-functional programs or projects with significant business impact.
• Define key roles and responsibilities and ensure appropriate resources are assigned throughout the program/project lifecycle.
• Develop and manage integrated plans, providing regular progress communications to stakeholders.
• Lead teams to actionable deliverables, resolve issues/risks, and achieve agreement on scope and delivery milestones.
• Establish best practices and innovate approaches to Program and Project Management, building a continuous improvement model.
• Ensure programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in a related field from an accredited learning institution.
• 5+ years of related Program or Project Management experience.
• Broad project / implementation delivery experience, including understanding of relevant tools, processes, and best practices.
• Experience managing project deliverables, business initiatives, or technology in agile, waterfall, or hybrid methodology.
• Proven ability to manage multiple efforts, resources, and address issues in a timely manner.
• Demonstrated initiative and creativity to ensure successful and timely execution; strategic thinker with proven analytical abilities.

Preferred Qualifications, Capabilities, and Skills:

• Project Management Professional (PMP).
• Certification and / or demonstrable experience in process improvement initiatives (e.g. Lean Six Sigma), target state design, change management, or data insights / analysis.
• Excellent verbal & written communication skills; ability to communicate progress and issues to the team and stakeholders.
• Strong interpersonal skills to inspire/motivate the team and instill confidence and trust within the business, operations, and technology teams.
• Proven leader with the ability to manage programs/projects effectively and meet deliverables in a timely manner.

As a Technology Risk & Controls Lead in the BASS Infrastructure Platforms team, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business.

Job responsibilities

• Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations.
• Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals.
• Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work.
• Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance.
• Prepare regular governance reporting materials on the state of the control environment.
• Investigate and respond to metrics, triggers and alerts which may indicate a potential control issue.
• Review standards and controls against regulatory requirements and industry practices.
• Partner with stakeholders from across the bank to assist in their execution of various technology risk management processes.

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation.
• Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies.
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives.

Preferred qualifications, capabilities, and skills

• An understanding of Enterprise Risk Management practices in a technical environment.
• Technical and operational understanding of financial services regulations.
• Proficient in IT Service Management (ITSM) with experience in using ServiceNow.
• Working knowledge and experience in various technologies, i.e. network, Stratus platform infrastructure, Oracle DB, Citrix, architecture, and/or engineering practices.
• Ability to manage multiple tasks while maintaining high delivery standards, incorporating risk and controls, and engaging in technical discovery beyond the current implementation.
• CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred.