דרושים Market Manager ב-United States, New Hampshire, Portsmouth

Job Description:
This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.

Responsibilities:

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Required Qualifications:
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience in mortgage, retail and/or hospitality
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills

Skills:
• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities:

• Operates as a back up financial center leader within a market

• Manages client traffic, engaging and appropriately routing clients, and fostering client retention

• Manages business results through formalized management routines and coaching

• Creates a world class client experience environment

• Manages market-level initiative prescribed by market leaders

• Drives operational excellence

Required Qualifications:

• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team

• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

• Proven record of balancing risk and making sound decisions while achieving business goals

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

• Proficiency in computer skills and professional programs (for example, Microsoft Office)

• Availability to work weekends and/or extended hours as required to run the business

• Must be able to travel to any financial center within the defined market

Desired Qualifications:

• 1+ years management experience including hiring, coaching, and developing direct reports

• Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

• Bachelor’s Degree in related field

• Bilingual (fluent verbal and written)

• Customer Service Management

• Performance Management

• Coaching

• Customer and Client Focus

• Talent Development

• Risk Management

• Sales Performance Management

• Business Operations Management

• Recruiting

• Result Orientation

• Referral Management

• Leadership Development

• Inclusive Leadership

• Prioritization

• Problem Solving

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Responsibilities:

• Product Strategy and Roadmap:

  • Define and execute the product vision and roadmap for AI-powered network observability solutions.

  • Conduct market research and competitive analysis to identify opportunities and inform product strategy.

  • Prioritize features and initiatives based on customer needs, market trends, and business goals.

• Product Development and Execution:

  • Collaborate with engineering and design teams to translate product requirements into detailed specifications and user stories.

  • Manage the product lifecycle from concept to launch, ensuring timely delivery and high-quality releases.

  • Define and track key performance indicators (KPIs) to measure product success and identify areas forimprovement.

• AI and Machine Learning Integration:

  • Drive the integration of AI and machine learning capabilities into our network observability platform.

  • Work with data scientists and engineers to develop and implement AI models for anomaly detection, root cause analysis, and predictive analytics.

  • Ensure that AI-driven insights are presented in a clear and actionable manner for our customers.
    

• Customer Engagement and Advocacy:

  • Engage with customers and partners to gather feedback and understand their needs.

  • Serve as a product evangelist, presenting product demos and providing technical expertise to customers and internal stakeholders.

  • Work with marketing and sales teams to develop product messaging and go-to-market strategies.

• Cross-Functional Collaboration:

  • Collaborate with cross-functional teams, including engineering, design, marketing, sales, and support, to ensure alignment and successful productdelivery.

  • Communicate effectively with stakeholders at all levels of the organization.

  • Work with UX designers to create intuitive and useful user interfaces.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field (Master's preferred).

• 12+ years of product management experience, preferably in the network observability or IT operations domain.

• Strong understanding of AI and machine learning concepts and their application to network monitoring and analysis.

• Experience with network protocols, technologies, and monitoring tools.

• Proven track record of successfully launching and managing complex software products.

• Excellent communication, presentation, and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to thrive in a fast-paced and dynamicenvironment.

• Experience with cloud based technologies and SaaS product delivery.

• Experience with Network performance Monitoring and Diagnostics (NPMD) solutions.

• Familiarity with data visualization and analytics tools.

Preferred Qualifications:

• Experience with large-scale data processing and analysis.

• Knowledge of cloud-native technologies and microservices architectures.

• Experience with Agile development methodologies.

• Experience in the networking industry.

Compensation and Benefits

The annual base salary range for this position is $127,000 - $203,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.