דרושים Technical Manager ב-United States, Nebraska, Lincoln

• Bachelor's degree in a technical field or equivalent practical experience.
  
• 5 years of experience in computing infrastructure, networking, operating systems, or hardware.
  
• 2 years of experience managing technical teams, vendor or contract management and delivery.
  
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

• Experience with executing initiatives in a global environment.
• Experience in leading and improving environmental health and safety initiatives.
• Experience installing, configuring, testing, troubleshooting and maintaining hardware servers and its components.
• Experience with data gathering, analysis and presentation.

• Bachelor's degree in a technical field or equivalent practical experience.
  
• 5 years of experience in computing infrastructure, networking, operating systems, or hardware.
  
• 2 years of experience managing technical teams, vendor or contract management and delivery.
  
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

• Experience with executing initiatives in a global environment.
• Experience in leading and improving environmental health and safety initiatives.
• Experience installing, configuring, testing, troubleshooting and maintaining hardware servers and its components.
• Experience with data gathering, analysis and presentation.

About the job:

The program manager will be responsible for executing the tooling strategy and management system for the Red Hat Tech Sales Practices team. This role will align very closely to the regional and global Red Hat tech sales functions, as well as APM and Operations team. You will be responsible for leading the adoption management system: Defining metrics, target methodology, and reporting process. This includes developing reports and analyzing data sets to provide guidance to our APM and Operations team. You will be responsible for leading the strategy definition and facilitating execution around tooling to make the Tech Sales team more productive, with a focus on Red Hat Sales Cloud.. This includes preparing briefings to senior leadership, aligning stakeholders, facilitating decision-making, tracking and reporting progress, and identifying and mitigating risks. Being highly organized is a must as you will be managing multiple initiatives at a time. You’ll need to have clear written and verbal communication and documented planning skills to succeed in this role.

This position has a direct reporting structure to the Global Sr Director, Tech Sales Practices.

What you will do:

• Execute the Productivity and Tooling strategy to ensure SA&A associates and leaders are able to efficiently execute their role.

• Use of Red Hat Sales Cloud, analytics tools and AI to solve tech sales challenges.

• Ensure the defined management system and metrics are consistently executed across all regions, focusing on product adoption

• Provide data analytics and insights to leadership

• Identify and execute task automation to make the tech sales more efficient

SUCCESS MEASURES AND KPIs

• Increased product consumption and adoption maturity

• Account Revenue Growth

What you will bring:

• Analytical and process-oriented mindset; ability to mine data to make data-driven decisions

• Experience with account management tooling, eg Red Hat Sales Cloud

• Experience with reporting and analytics tooling, eg, Snowflake, Tableau, Smartsheet

• Experience and tenacity to drive transformational change through a large, worldwide organization

• Demonstrated ability to work in a distributed, multicultural organization in a global and geo matrix.

• Very organized with strong project management skills; ability to implement structure (processes, frameworks) into daily functions

• Comfortable managing and solving complex business problems with no clear solution

• Strong communication skills, both oral and written and presentation skills

• Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment.

The salary range for this position is $86,770.00 - $138,850.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• 5 years of experience in network capacity planning, internet infrastructure, deployment planning or network protocols and network troubleshooting

• 5 years of experience managing cross-functional or cross-team projects.
• Experience with SQL, data analysis, automation, workflow systems.
• Ability to design and facilitate the implementation of large-scale networking data centers.

• Bachelor's degree or equivalent practical experience.
• Experience with performing component-level repairs on IT equipment.
  
• Experience with hardware and operating systems (e.g., Linux), and networking protocols.
• Experience with light coding or scripting.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
  
• Ability to work non-standard hours, including working weekends, holidays and on shift-based schedule as required.
  

• Completion of the online Google IT Support Professional Certificate program.
  
• 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
  
• Experience working within a data center or network operation center environment.
  
• Ability to collaborate and partner with teams to overcome challenges.
  
• Ability to adapt to changes in a dynamic work environment.
  

In this role you will:

• Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions

• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools

• Perform operational and customer support tasks

• Provide excellent customer service, engage customers in conversations, and build relationships with them

• Manage the schedule and the daily operations of the teller line

• Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management

• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures

• Support customers and employees in resolving or escalating concerns or complaints

• Collaborate and consult with branch employees, colleagues, and mid-level managers

• Interact directly with customers

• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives

• Manage allocation of people and financial resources for branch operations

• Mentor and guide talent development of direct reports and assist in hiring talent

• This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of Leadership experience

Desired Qualifications:

• Leadership skills including the ability to build, develop, and motivate a diverse work team

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

• Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment

• Ability to educate and connect customers to technology and share the value of mobile banking options

• Ability to interact with integrity and professionalism with customers and employees

• Knowledge and understanding of laws and regulations pertaining to the banking industry

• Knowledge and understanding of retail compliance controls, risk management, and loss prevention

• Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills

• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

• Cash handling experience

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

• This position is not eligible for Visa sponsorship

Posting Location:

• 3901 Old Cheney Rd- Lincoln, NE

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.