דרושים Assistant Operations Manager ב-United States, Missouri, O’fallon

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience

Education:

• Bachelor's degree/University degree or equivalent experience

Anticipated Posting Close Date:

The Testing Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. Manages initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach. Responsibilities may also include software quality assurance testing.Responsibilities:

• Develops and designs standards and procedures, ensures that they are adhered to throughout the software development life cycle.
• Manages organizational process change.
• Develops and implements methods for cost, effort and milestones of IT Quality activities.
• Strives for continuous improvements and streamlining of processes.
• Ensures consistency and quality of processes across the organization.
• Manages one or more testing teams.
• Deals with complex and highly variable issues.
• Collaborates with client leads and development organizations and partners with business users.
• Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
• Analyzes trends at an organizational level to improve processes; follows and analyzes industry trends.
• Exhibits in-depth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas.
• Requires in-depth understanding of how own area integrates within IT testing and has basic commercial awareness.
• Uses evaluative judgment in complicated or novel situations, uses multiple sources of information. Impacts IT testing through delivery of end results and contribution to planning, finances/budget and formulation of policies.
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Produces performance testing workload definition and analysis, factoring in known or projected volumes and transaction mix, to ensure coverage of critical business transactions.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years project management experience or experience leading large scale transformational, global change.
• In-depth understanding of Systems Development Life Cycle processes
• Thorough understanding of end to end testing processes, Quality Center and other testing related tools
• Requires communication and diplomacy skills and an ability to persuade and influence.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

The Research Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.Responsibilities:

• Supports the function by responding to payment and reconciliation inquiries in a timely matter.
• Utilizes judgment to process goodwill policy write-offs and have the ability to troubleshoot point of sale issues for merchants and processors.
• Assists with the training of new hires or team members.
• Make decisions with little assistance from lead or manager.
• Works under little to no direct supervision.
• May support an expansive and/or diverse array of products/services.
• Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years relevant experience

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade:C05

Monday through Friday, 7:30am to 4:00pm CST

Anticipated Posting Close Date:

Responsibilities:

• Manage professional teams and departments through delegation of tasks and responsibilities
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
• Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
• Create and develop budget, policy formation and short-term resource planning
• Manage occasionally complex and varied issues with significant departmental impact
• Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
• Provide evaluative judgment based on analysis of information in complicated and unique situations
• Ensure essential procedures are followed and contribute to the defining standards
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
• Extensive knowledge of the Client Onboarding processes
• Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
• Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Proven organization and time management skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Strong background in Risk and Compliance, preferred.

Anticipated Posting Close Date:

Responsibilities:

• Leading the Core Operations in-Business Controls team and working closely with the Core Operations production leadership teams to build, mature, and sustain a strong control environment consistent with laws, regulations, and internal Citi practices related to risk management and compliance adherence
• Representing Core Operations in audits, exams, and related reviews both internally and with external regulatory parties
• Providing thought leadership to the broader Controls team for USPB Operations
• Creating and implementing meeting and management routines that adequately ensure Core Operations issue management outcomes are in alignment with corporate expectations
• Leading the closure or mitigation of control gaps, material risks, regulatory adherence concerns, and independent audit findings for Core Operations.
• Understanding the unique operations within Core Operations and their interconnectivity at a level that supports building and maintaining a strong and sustainable control environment
• Serve as a senior advisor to various operations based units across the firm.
• Provides leadership in an evolving and increasingly complex regulatory environment across all departments.
• Ensures requirements are identified, implemented, and monitored and that identified issues are remediated.
• Holds the team and issue owners accountable to ensure self-identified issues meet the established IBAM (Issues Being Addressed by Management) criteria.
• Create/manage a change control function that ensures that automation and operations changes are tested end-to-end prior to implementation and that all changes are documented and approved.
• Exercises full accountability for end results, budgeting, planning and significant contribution to future strategy of the area.
• Maintain and build a team with the skills to carry out the mission of the team. Develops talent based on career goals to ensure succession planning.
• Work with other control leaders to identify, leverage and implement best practices and processes across Citi to strengthen our control programs.
• Leads discussions with functional leaders to resolve any conflicts regarding issue/remediation ownership.
• Is responsible for ensuring consistent implementation of the MCA, alignment to common Key Operational Risks and Key Risk Indicators.
• Applies knowledge of business products, processes and technology to identify opportunities for further strengthening of the control environment across the business.
• Keeps abreast of competitive landscape. Is considered a subject matter expert in the field of control management.
• Execute governance model and drive cultural change, embedding practices which mitigate risk of regulatory requirement failures.
• Provide oversight for OCC, CFPB and State regulations to ensure requirements met.
• Ensure oversight practices mitigate supplier risk, compliance with the OCC, CFPB, and internal Citi Policy requirements.
• Lead and drive gap analysis reviews against regulatory requirements; identify and close gaps.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience; 10 years of experience in banking
• Proven understanding of the laws and regulations governing consumer banking
• Experience interfacing with external banking regulators
• Adept at navigating risk, compliance, and control matters spanning all lines-of-defense
• Demonstrated capability at managing multiple concurrent priorities, adapting to changing priorities, and fluidly leading execution in an environment of complexity and rapid change
• Strong understanding of process management and specifically how to integrate controls into multiple and diverse banking processes
• Exceptional verbal and writing communication skills, coupled with agility necessary to communicate with all levels in an organization
• Partnership and relationship building skills commensurate with the necessity to bring diverse, cross-functional teams together to solution problems and generate ideas
• Ability to lead high-risk situations of urgency and intensity with calmness
• Mastery of influencing and negotiating skills commensurate with a large complex organization
• Proven success in building high-performing, large, geographically dispersed teams
• Proven track record of leading and executing against large and complex Projects and Programs.
• Advanced knowledge of critical regulators, regulatory requirements and Citi Compliance.
• Demonstrated understanding of business procedures, financial services, control and regulatory industry knowledge.
• Ability to drive multiple programs through to a successful conclusion.
• Execution focused, evidence of delivering against challenging objectives.
• Ability to build trustworthy relationships with internal and external stakeholders.
• Process and Governance – ability to create structure in a fairly ambiguous and rapidly evolving environment.

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

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