דרושים Technology Specialist ב-United States, Illinois, Aurora

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

Job responsibilities

• Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
• Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Applies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Required qualifications, capabilities, and skills

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
• Baseline knowledge of typical technology operational issues

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting techniques for hardware, software, and technology systems
• Capability to document issues, procedures, and root cause analysis
• Ability to balance tasks while documenting outcomes

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

Job responsibilities

• Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
• Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Applies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Required qualifications, capabilities, and skills

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
• Baseline knowledge of typical technology operational issues

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting techniques for hardware, software, and technology systems
• Capability to document issues, procedures, and root cause analysis
• Ability to balance tasks while documenting outcomes

Roles and Responsibilities

• Fosters a Quality culture by leading quality and compliance activities for innovative, leading-edge MR Coil technologies within the areas of design and development, design transfer, manufacturing, and service.
• Ensures adherence to GE HealthCare QMS and regulatory requirements (e.g. 21 CFR 820, ISO 13485, MDSAP) while driving process effectiveness and efficiency. Ensures plans, protocols, results, and conclusions are generated, reviewed, and approved according to applicable procedures.
• Represents GE HealthCare to external regulatory agencies and drives audit readiness.
• Performs internal audits to ensure quality standards and regulatory requirements are addressed.
• Ensures quality of CAPA (Corrective and Preventive Action) projects, including robust root cause investigations, and nonconformance evaluations.
• Support successful product launch of design and manufacturing transfers.
• Apply Lean methodologies to solve problems, improve daily work, and simplify processes.
• Support analysis and execution to achieve Quality objectives and priorities.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant work experience)
• At least 3 years of relevant experience in Quality Assurance, Quality Engineering or Design Controls in a regulated industry, Medical Device experience preferred
• Demonstrated understanding of Medical Device Quality Management System requirements and regulatory requirements including but not limited to FDA CFR 21 820 and ISO 13485.
• Demonstrated knowledge of Quality and Process Improvement tools.
• Legal authorization to work in the U.S. is required. Sponsorship for employment visas, now or in the future, for this job opening is not available.

Desired Characteristics

• Experience in New Product Introduction of Medical Devices, including Design Controls, Production and Process Controls, and Installation and Servicing.
• Experience with applying the GE HealthCare Quality Management System in New Product Introduction programs.
• Strong technical aptitude
• Influencing skills and ability to clearly communicate the requirements of Design Controls, Design Verification and Validation, Production and Process Controls, Corrective & Preventive Action (CAPA), and Risk Management across functions.
• Demonstrated ability to collaborate effectively and resolve conflicts.
• Critical thinking, problem solving, root-cause analysis, and process improvement skills.
• Excellent interpersonal and leadership abilities.
• Proficiency in managing multiple priorities effectively.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.