דרושים Desktop Support ב-United States, Georgia, Atlanta

• Bachelor's degree in Supply Chain Management, Business, Engineering, or a related field, or equivalent practical experience.
• 8 years of Experience in Supplier Management, Sourcing Operations, Procurement, or Supply Chain within a technology or related industry.

• 5 years of people management experience.
• Experience developing and implementing operational processes for supplier onboarding, performance tracking (scorecards/QBRs), or risk management.
• Experience developing metrics, systems, process improvements or performance scorecards for supply chain or procurement.
• Experience with contract management oversight and understanding of legal agreements within a supply chain context.

• Bachelor's degree in a technical field or equivalent practical experience.
• 5 years of experience in program management.
  
• Experience leading technical programs in data centers or networking technologies.

• 5 years of experience managing cross-functional or cross-team projects.
• Experience with network planning and engineering, including data center network engineering.
• Experience working with Machine Learning (ML) in a compressed deployment environment.
• Knowledge of data networking architectures and physical network components.

In this role you will own global product launches and champion growth for all current and new products within Philips’ Cardiac Solutions, IGTD category, with a specific focus on the Lead Management business. Through this role, you will be able to influence patient care pathways to ultimately improve patient lives around the globe.

Your role:

• Participate in the development and execution of global marketing strategies, including business plans, positioning, promotions, pricing, and trade shows, ensuring alignment with regional stakeholders.
• Integrate OUS (Outside US) market insights and stakeholder input into global portfolio and marketing strategy.
• Monitor and interpret competitive landscape and market trends to identify opportunities, anticipate gaps, and drive strategic actions.
• Track and report on product and market performance using data-driven KPIs to ensure commercial success and adoption.
• Foster global collaboration by sharing product updates, competitive intel, and best practices across regional teams.

You're the right fit if:

• You have a Bachelor’s degree in a related field.
• You’ve acquired 5+ years of experience in product management. Downstream/GTM experience required.
• Your skills include go-to-market / downstream, leading market development initiatives to drive adoption of new technology, and leading tradeshows, conferences, focus groups and/or sales meetings, ability to lead via influence, rally a team, establish and curate physician relationships, and create cross-functional followers in pursuit of a shared mission, etc.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You’re a self-starter who can operate effectively, efficiently, and has strong communication skills.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in San Diego, CA is $106,680 to $170,688.

The pay range for this position in Plymouth, MN is $95,250 to $152,400.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

As a Senior Technical Support Specialist, you will:

• Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer system information
• Recommend corrective actions based on analysis
• Provide Customer education where needed due to gaps in networking, product knowledge etc.
• Consultation of technical documentation, bulletins and release notes for known problems
• Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

:

• Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
• Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
• Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
• Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
• Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
• Strong troubleshooting and problem-solving skills
• Past experience using AI tools to help the effectiveness of day-to-day activities
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
• Ability to work in the office 3-5 days a week
• Possibility of an on-Call rotation
• Strong communication skills, both written and verbal

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.