דרושים Bilingual Customer Service ב-United States, Georgia, Atlanta

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.
• 3 years of experience in application or system development.
• Experience troubleshooting technical issues for internal/external partners or customers.

• Master’s degree in Engineering, Computer Science, Business, or a related field.
  
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python, TypeScript).
• Experience in architecting and implementing scalable, agentic AI solutions that integrate Large Language Models (LLMs) with deterministic conversational workflows and the development of reusable, API-driven tool calls.
• Experience with cloud technologies, such as architecting, developing, or maintaining cloud solutions in virtualized environments, or cloud data engineering.
  
• Experience using machine learning and building solutions.
  
• Excellent communication, project management, and leadership skills with the ability to manage multiple stakeholders and workstreams.

• Bachelor’s degree or equivalent practical experience.
  
• 10 years of experience working with executive enterprise leaders, solving business issues through Cloud technology.
• Experience solving business problems with cloud technologies, specifically AI and Generative AI.

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  
• 8 years of experience in a technical project management or a customer-facing role.
• 5 years of experience working across key components of the Cloud technology stack (e.g., infrastructure, data and analytics, AI/ML, security, application modernization) and demonstrated impact across these areas.
• Experience working cross functionally with technical and non-technical groups.

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in media analytics, advertising business, digital media and marketing, consulting, or financial analysis.

• 1 year of experience with marketing measurement and attribution techniques (e.g., offline measurement, Marketing Mix Modeling (MMM), Multi-Touch Attribution (MTA), attribution) and Google advertising products (e.g., Google Ads, Google Analytics, Google Marketing Platform, etc).
• 1 year of experience in a client-facing role with collaborating across levels.
• Experience with managing global programs with third-party research vendors.
• Knowledge of Google products (e.g., Search, YouTube, Display and Video 360 (DV360), etc).
• Ability to work on projects in a cross-functional team with setting goals internally and externally.
• Excellent communication skills with the ability to deliver narratives to audiences of all levels.

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in media analytics, advertising sales, digital media and marketing, or consulting.

• Experience working with Retail clients to identify technical issues and opportunities, selling AdTech and MarTech solutions, and leading project planning.
• Experience working with sales and cross-functional teams and influence key executive stakeholders both internally and externally across all levels.
• Ability to work effectively in fast-paced environments with effective time-management and prioritization skills.
• Ability to communicate effectively with executive clients, including verbal and visual presentations.
• Experience working with Google products such as Google Ads, Google Analytics or Google Cloud and with big data and data warehouses.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience designing and building architectures and migrating workloads to cloud environments.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

• Experience building business partnerships with partners and customers in an architecture or solution delivery role.
• Experience with virtualization or containerization platforms and migrating applications and services to cloud platforms.
• Experience with networking and security concepts, and Google Cloud solutions.
• Experience conducting partner or executive level technical engagements along with excellent communication skills.
• Experience in analytics, data and information life-cycle management, relating to SAP portfolio and technologies.
• Experience with SAP technologies, architecture, and infrastructure needs.

In this role you will:

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially

• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications

• Receive direction from managers and exercise judgement within defined policies and procedures

• Develop understanding of bank products and services to connect to customers' needs

• Interact with customers to demonstrate care and build relationships

• Provide appropriate options for bank products and services to customer

• Refer customers' financial needs to other bankers and partners as needed

• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Bilingual speaking and listening proficiency in Spanish/English

Desired Qualifications:

• Customer service focus with experience handling complex transactions across multiple systems

• Experience proactively engaging with customers through outreach via phone or email

• Ability to educate and connect customer to technology and share the value of mobile banking options

• Ability to help customers succeed financially by offering introductions to additional team members as appropriate

• Experience working with others on a team to meet customer needs

• Experience fostering and developing strong customer relationships

• Ability to build strong relationships with internal partners

• Ability to follow policies, procedures, and regulations

• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

• Ability to interact with integrity and professionalism with customers and team members

• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

• Support customers and employees in resolving or escalating concerns or complaints

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• Must take and pass required language assessment

• Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed

• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website(http://fedregistry.nationwidelicensingsystem.org)provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

• This position is not eligible for Visa sponsorship

Posting Location:

• 1120 FAIRBURN RD SW ATLANTA, GA 30331

Bilingual - Spanish

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.