דרושים United States, Elgin

Develop and lead team of front line managers and Senior Analysts. Lead by example and coach on key behaviors to drive results. Resolve complex and escalated employee and customer problems...

Coaches and mentors the branch team by providing training on products and services. Works together with bankers, meets with their customers and introduces new clients to bankers for additional products...

Oversee daily workflow of specific workgroups and/or segments of the workflow process. Manage a team of full and part-time front line employees. Handle complex customer relationships while utilizing service improvement...

Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings. Helps...

Collaborate with supervisors and managers to improve individual and team performance. Participate in projects and process improvements that support continuous improvement. Analyze performance metrics to identify issues and provide recommendations...

Works in a call center environment that requires 100% phone-based customer interaction. Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers. Communicates with customers in a...