דרושים United States, Eden Prairie

This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.

Responsibilities:

• Recommends financial advice and guidance that align with client financial goals and needs
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Qualifications:

• Has demonstrated experience and proven success with business-to-business sales, or small business banking.
• Has strong communication skills with the ability to effectively influence clients.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Has a proven sales track record.
• Is able to build productive partnerships and working relationships.
• Is experienced with outbound phone sales.

Desired Qualifications:​

• Experience with financial information, spreadsheets and financial skills.
• Experience with in-person customer service and sales.
• Experience working with small business clients.
• Experience meeting or exceeding goals.
• A working knowledge of small business products and services.
• Bilingual skills.

Skills:

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

High School Diploma / GED / Secondary School or equivalent

As a Relationship Manager Associate within Chase Merchant Services, you will grow and retain a portfolio of client relationships shared with our bank partners. You will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients. You will act as a Merchant Acquiring consultant to clients, increasing revenue through value-add consultation in partnership with bank colleagues. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for accurate budgeting.

Job Responsibilities:

• Manage a large portfolio of clients across team of collocated Relationship Managers
• Execute client needs via written and verbal communication and controlled process
• Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
• Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team
• Deepen bank coverage relationships through regular communication cadence
• Manage client data across systems; deliver regular status reporting to measure performance and results
• Diagnose client issues, providing solutions and options and resolving with urgency
• Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
• Consult on merchant acquiring products, aligning solutions to client needs
• Implement payment solutions with skill
• Identify opportunities for and improvements in systems and products

Required qualifications, capabilities and skills:

• 3+ years of Payments Industry experience and/or product expertise
• Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
• Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture
• Proven cross-functional partnership and resourcefulness to solve customer needs
• Strong written, presentation, contract negotiation, organizational, and communication skills
• Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce

Preferred qualifications, capabilities and skills:

• Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management
• Portfolio management experience with account planning and proactive tactics
• Strong analytical and research skills as it relates to problem solving and solutions delivery
• Budgeting and/or mathematical background to support pricing and contracts negotiation
• Comfortable in presenting to client decision makers and C-Level interactions
• Experienced in the process and skilled in the execution of “a team-based coverage” approach for a client
• Bachelor's degree in business, consulting, marketing or other related field preferred

FEDERAL DEPOSIT INSURANCE ACT:

Job Profile:

Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Senior Home Lending Advisor in Chase Home Lending, you will join a motivated team dedicated to guiding clients to fulfilling the dream of homeownership.

Job responsibilities

• Coaches and mentors the branch team by providing training on products and services.
• Works together with bankers, meets with their customers and introduces new clients to bankers for additional products and services.
• Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
• Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships.
• Builds role as the internal and external mortgage expert and maintains good relationships with customers.
• Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent work experience in sales and/or real estate
• 3+ years of mortgage lending and proven sales experience in retail banking
• Knowledge of real estate market in local area
• Excellent written and oral communication skills
• Knowledge of FHA, VA, FNMA, and FHLMC guidelines

Preferred qualifications, capabilities, and skills

• FHA/VA sales experience
• Marketing, promoting, relationship building, and consulting skills
• Intermediate PC skills in a Windows environment

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

WHO YOU’LL WORK WITH

We are looking for a Location/Junior Planner who has strong attention to detail, who can operate in a fast-paced environment to consistently prioritise workload to achieve set timelines. To be successful, you will need:

• 1-2 years+ retail planning experience, in a vertical retail business or similar with experience in store forecasting and promotional planning.
• Strong understanding of financial metrics, retail KPIs and product and inventory planning with exceptional attention to detail and accuracy.
• Bachelor’s degree in business, finance, sales, retail, supply chain, economics or related fields highly desired.
• Strong influencing and stakeholder management experience and confidence to engage with multiple cross functional teams.
• Demonstrated skills in using Microsoft Office Suite, with a focus on Excel, Outlook & PowerPoint, and Experience in Just Enough or other planning software is highly desirable.
• Drives innovation and action by stimulating discussion, generating ideas, actively listening to produce outcomes and create results.

WHAT YOU’LL WORK ON

You will be an integral part of the team, leading the planning direction communications to our Store Head Coaches and Regional District Manager, you will work closely with our Merchandise Financial Planner to align on in season and pre-season forecasts at a store level.

• Be responsible for forecasting and delivering on sales and inventory plans, by managing capacity and stock receipts into stores to maximise sales and mitigate risks caused by being over and under capacity.
• Manage the setup and communication of store promotions with Stores and the Nike Direct Marketing and VM teams. This will also include initiating tactical promotions to mitigate sales loss and/or mitigate capacity risk.
• Produce and analyse weekly trade reports to identify gaps, opportunities and drive actions, including tracking KPIs across traffic, sales, units, capacity and conversion rates and play a lead role in trade discussions.
• Work closely with the Merchandise Financial Planner and Allocators to plan and execute store plans, as well as the In Season Analyst to identify ongoing promotions based on current or future high stock levels.
• Be the primary DSM partner for door openings and closures and represent planning in real estate meetings with a focus on forecasting de-stocking and load-ins based off key dates, CC counts, capacity and forecasted plans.
• Be responsible for pre-season planning including creating store fixture and capacity calculations by store to inform store product investment.