דרושים United States, Draper

The Finance Operation Specialist will report directly to the Finops Supervisor and will assist in the day-to-day activities and various responsibilities pertaining to customer billing, cash application, investigation, reconciliation, and reporting within the organization. The ideal candidate will have at least 3-5 years’ experience in a fast-paced environment. The ability to meet deadlines and flexibility in handling changing priorities are essential to be successful in this position. This role can be in our Draper, Fremont or Austin locations.

• Researching and processing incoming requests from internal and external customers
• Analyze and validate customer, product, and pricing data for completeness and accuracy
• Validate and confirm system production data against guaranteed output
• Investigate a resolve issues by reviewing historical transactions, contract data, reverse engineering, and coordination across multiple departments
• Accurate and timely responses to requests from internal customers including accounting, sales, customer care, legal, and senior management
• Create, upload, and modify journal entries into accounting system
• Generate payment requests from several internal departments

• Bachelor’s degree preferred or equivalent experience
• 3+ years of experience in Finance and/or Operations role preferred
• Previous experience with data validation and analysis preferred
• Advanced Excel and SQL skills preferred
• You are a problem-solver, always looking for better ways to get things done
• You’re not afraid of ownership and accountability
• You approach your work with focus on the big picture, always aware of the effects up and down stream

This role will facilitate approval and code compliance at national, state, and local levels by developing and aligning product and regulatory requirements. The role involves fostering and sustaining collaboration with channel partners, direct stakeholders, and authorities having jurisdiction (AHJ) to ensure seamless and efficient permit and inspection processes, as well as conducting market surveillance to maintain ongoing product compliance.

The position is a highly collaborative and cross-functional role that supports both onsite and offsite outreach to undertake field evaluations, training, audits, and incident triage. You’ll develop whitepapers, processes, and outreach procedures to facilitate market access while identifying improvement opportunities.

The role requires a base understanding of requirements and development towards codes and standards comprehension, excellent communication skills, technical writing capabilities, and minimal oversight with strong leadership skills.

• Support and manage regulatory deployment to utility requirements for residential energy products, including national, state, and local deviations

• Proactively develop product and market regulatory literature to support new product introduction

• Support utility authorities having jurisdiction with onsite/offsite calibrations, certifications, and audit requirements

• Communicate code compliance, product listing applicability, and product functionality to internal and external teams to ensure systems can be installed and approved as intended

• Develop processes and tools that will aid the continuation of national, state, and local jurisdictional collaboration based on code compliance

• Proactively collaborate with engineering, product, deployment, and service teams to ensure residential energy product acceptance based on code compliance

• Develop and conduct training for internal and external stakeholders

• Identify and drive regulatory KPIs to continually improve interconnection roadblocks

• Create compliance strategies, key project metrics, and dashboards for project status communication to streamline interconnection and sustainment processes

• Conduct project evaluations, post-mortems, and drive process changes to incorporate learning

• Engineering degree or at least 5 years of related work experience in a design/product deployment role

• Ability to read and communicate wiring schematics and product work instructions for renewable energy systems

• Strong understanding of the National Electric Code for renewable energy, particularly solar and energy storage related articles

• Familiarity of product standards (UL 2202, UL 2594, UL 2252, UL 2251, UL 9741, UL 2750, and UL 2231-x)

• Knowledge of national building/construction codes

• Understanding of renewable energy permit and inspection requirements

• Proficiency in project management with life cycles, agile methodologies, and project evaluations

• Highly proficient with desktop applications such as MS Office, MS Project, Jira or similar, and SQL skills

• Willing to travel (international, national, state)

• Analyze, review, and interpret policies to assess coverage
• Handle complex to highly complex Medpay/PIP files inclusive of 3rd party claimants
• Review and process reimbursement requests under the applicable 1st party medical coverage based on fee schedules, policy terms limits and reasonable or customary charges
• Analyze file documentation, medical bills, medical records, employment, wage information and other documentation provided
• Responds promptly to written or verbal inquiries from injured parties, medical providers, and attorneys

• Comprehensive knowledge of medical terminology, CPT and ICD 10 codes
• 3+ years’ experience handling Medpay and/or PIP claims, including understanding and interpreting auto policies
• Superior knowledge of and adherence to the state laws and regulations governing the handling of auto Medpay/PIP claims
• State adjuster’s license where domiciled or obtained within 90 day of start date
• Exceptional organization skills while moving from task to task in a high pace environment

• Train and certify others on critical subject matter across supported business lines and curriculum using various teaching methods and environments, including but not limited to facilitating classroom presentations, hands-on activities, virtual training sessions, product demonstrations, and on-the-job coaching
• Conceptualize training that supports business objectives that are specifically designed to enhance knowledge and skill retention
• Continuously evaluate existing training by collecting, reviewing, and sharing feedback with applicable business partners, with a primary focus on training improvement
• Pursue technical knowledge and information to gain a deep understanding of Tesla products and processes by engaging in regular communication with trainers, engineers, business leaders, and frontline employees
• Perform ongoing upskilling by completing all certification programs and regularly completing field work
• Be a respectable and professional representative for Energy Training in all scenarios and environments by providing support to all learners, special guests, visitors, etc.

• 2+ years of training facilitation or related experience, preferably in a high-tech or product-centric environment
• Demonstrated understanding of renewable energy products and industry standards
• Strong understanding of, and ability to critically apply core concepts of training, curriculum development, adult learning theory, etc. in the creation and delivery of training content that is aligned with business needs
• Eagerness and ability to work in a fast-paced environment where objectives and responsibilities may need to quickly adapt to evolving industry needs
• High proficiency in MS Office Suite and related tools for communicating information efficiently
• Friendly, clear, strong speaker with composure, approachability, and interpersonal skills

• Define product requirements and features based on customer needs, market trends, and competitive analysis
• Collaborate with cross-functional teams, including Customer Support, Engineering, and Design to develop and launch new products and features
• Get into the process of the customer support teams to build and what is needed to move the needed
• Develop and maintain relationships with key stakeholders, including Customer Support leaders, engineering teams, and leadership
• Analyze customer feedback, usage patterns, and performance metrics to identify opportunities for improvement and growth
• Develop and manage product roadmaps, prioritizing initiatives based on business objectives and customer needs
• Work closely with the Data teams to analyze data and inform product decisions
• Stay up-to-date with industry trends and emerging technologies, identifying opportunities to incorporate new innovations into our products

• Degree in Computer Science, Engineering, or a related field or equivalent experience
• 5+ years of experience in product management, with a focus on customer-facing products or services
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams
• Analytical and problem-solving skills, with the ability to interpret complex data and drive insights-driven decision-making
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong customer-centric mindset, with a passion for delivering exceptional customer experiences
• Nice to Have: Experience working in the electric vehicle or technology industries
• Nice to Have: Familiarity with cloud-based software development platforms (e.g., AWS, Google Cloud)
• Nice to Have: Knowledge of machine learning algorithms and data analytics tools

• Ensure daily accuracy and timeliness of employee tax setup and updates
• Manage the accurate reporting of payroll taxes to all agencies on a daily, weekly, monthly, quarterly, and annual basis
• Oversee the filing of quarterly and annual tax documents, including 941s, State Unemployment Reports, W-2, W-3, T-4, RL-1, and other relevant forms for multiple countries
• Ensure all employment taxes are paid and reported on time, addressing any discrepancies promptly
• Track and analyze payroll tax remittance and accuracy metrics, using insights for process improvements and internal reporting
• Use Cognos BI and other system software tools to generate audits and reports; make corrections and adjustments based on audit results
• Respond to payroll tax inquiries via in-person requests, support tickets, phone calls, and emails

• Bachelor’s degree in a finance-related field (preferred)
• CPP (Certified Payroll Professional) certification (preferred)
• 10+ years of payroll management experience in the US and Canada, with 3+ years in multi-state payroll
• Strong communication skills for resolving complex tax issues with jurisdictional authorities
• Experience in developing payroll tax processes and procedures
• Proven problem-solving and issue resolution skills
• Knowledge of UltiPro payroll and tax systems (preferred)

• Analyze, review, and interpret policies to assess coverage
• Handle moderate to highly complex mostly attorney represented BI claims, with some unrepresented UIMBI/UMBI claims
• Daily contact with insureds and/or claimants and/or attorney and/or vendors
• Investigate liability on claims by taking statements, reviewing police reports and talking to witnesses
• Execute on reviewing, evaluating and negotiating injury claims

• Medical terminology and medical bill experience
• Auto accident investigation experience
• 1+ years experience handling BI/UMBI/UIMBI, including understanding and interpreting auto policies
• Comprehensive knowledge of and adherence to the state laws and regulations governing the handling of auto BI/UMBI/UIMBI claims
• State adjuster’s license where domiciled or obtained within 90 day of start date
• Non-resident adjuster’s license where required in the states where we do business
• Exceptional organization skills while moving from task to task in a high pace environment