דרושים Research Scientist ב-United States, California, Santa Barbara

Every day will bring new and exciting challenges on the job while you:* Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
* Complete analysis and present periodic reviews of operational performance to customer
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Foster trusting relationships with customers, understanding their business needs and technical challenges
* Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
* Work directly with AWS global engineering and service teams to resolve customer issue.TAM 으로서 여러분은 대기업 고객 (ICT, 제조, 운송, 에너지 산업 등) 이 EC2, RDS, ECS/EKS, GenAI, 보안/거버넌스 등 다양한 AWS 서비스를 도입 및 사용할 수 있도록 전략의 수립 및 이행을 지원하게 됩니다. 기술적 및 고객 응대 역량을 발휘하여 고객사 환경 내에서 AWS를 효과적으로 대표하고 사고/장애, 트레이드 오프 및 리스크 관리에 대하여 시니어 리더십과의 논의를 주도합니다. 표준적인 방법론을 활용하여 솔루션 기획, 빌드에 있어 전략/기술적 방향성 및 변론을 제공하고, 고객의 AWS 운영 환경을 양호하게 유지하기 위해 적극적으로 개입합니다. 고객과 긴밀한 협력 관계를 구축하여 고객의 비즈니스/운영상의 필요와 기술적 해결 과제를 파악하고 AWS에서 최대한의 가치를 실현할 수 있도록 보조합니다.우리 팀에서는 IT 아키텍팅 및 운영 (OS/미들웨어/DB/네트워크 관리, 고객센터 시스템/어플리케이션 관리 등 유관 분야) 에 해박한 배경지식을 지닌 후보자를 찾고 있습니다. Enterprise Support 가 고객에게 가치를 제공함에 있어 TAM으로서 중점적 역할을 맡아 혁신의 최전선에서 함께 하고싶은 분이라면 누구나 환영입니다.여러분은 다음과 같은 직무를 수행하며 매일 새롭고 가슴 뛰는 도전을 하게 될 것입니다:* 현장 지원을 통해 AWS 서비스 및 클라우드 관련한 기업 고객의 요청/문의 해결
* 운영상의 퍼포먼스에 대한 완전한 분석 및 주기적 검토 결과를 고객에게 제공
* 서비스 중단, 지표 및 구체적인 론칭 전 계획에 대한 자세한 검토 수행
* 비용 및 복잡성을 낮추는 동시에 AWS 환경이 운영상 양호한 상태를 유지하도록 보장
* 고객과 신뢰관계를 구축하고 고객의 비즈니스 니즈 및 기술적 해결과제를 파악
* 사고/장애, 트레이드 오프 및 리스크 관리와 관련하여 시니어 리더십과 기술적 논의를 주도
* AWS 글로벌 엔지니어링 및 서비스 팀과 직접 협력하여 고객 이슈 해결A day in the lifeDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance* 해당 직무는 Korea Enterprise Support 팀 소속입니다. Enterprise Support팀은 아마존 웹 서비스(AWS) 내에서 가장 빠르게 성장하고 있는 조직 중 하나로 산업 부문이나 규모를 막론하고 모든 고객사가 AWS로부터 최선의 가치와 서비스를 제공받을 수 있도록 지원합니다. AWS Enterprise Support 팀에서는 컴퓨트, 스토리지, 데이터베이스, GenAI, 애플리케이션 레벨 서비스, 네트워킹, 서버리스 등 다양한 테크놀로지 영역 전반에서 고객의 혁신을 함께할 Technical Account Manager (TAM)을 채용 중입니다. TAM은 세일즈 직무가 아니며, 주요한 기술 고문이 될 수 있는 기회로서 스타트업에서 대기업에 이르기까지 디지털 전환의 여정을 이제 막 시작한, 또는 이어 나가고 있는 다양한 규모의 고객에게 ‘고객의 목소리’가 되어줄 수 있습니다.

- 7+ years of experience in IT system architecture, implementation, operations, and consulting, with a focus on distributed applications.
- Experience working for enterprise IT companies or with mission-critical enterprise business customers.

- Experience with operating and troubleshooting in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.
- Fluent business communication skills in English.
- Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience.

Key job responsibilities
As a Sr. PCBA Manufacturing Test Engineer, you will be responsible for deployment, qualification, continuous improvement of test systems, processes, and procedures at CM (Contract Manufacturing) sites for Satellite PCBAs. You will be a key member of PCBA Manufacturing team and will be the main interface between Kuiper’s internal test development teams and our manufacturing partners. You will ensure successful test deployment by documenting procedures, training CM personnel, and providing ongoing support. You will have excellent debugging skill with the ability to dive deep and determine the root-cause of a test failure.Key job responsibilities• Develop test strategies, implement and optimize test setup/processes at Contract Manufacturing sites including identification, specification, design and qualification of test fixtures, test equipment, and maintenance programs.
• Work with the R&D and Test Development teams to continuously improve test systems, software, fixtures, and procedures to improve test effectiveness and throughput.
• Analyze data to identify failure trends and provide recommendations PCBA, process, and test system improvement.
• Develop procedures and documentation for use by test operators.
• Train operators on test processes and support recurring certification programs.
• Perform PCBA debug and root-cause failure analysis at Contract Manufacturing sites. Create runbooks and provide training for technicians to perform PCBA debug.
• Provide feedback to the Test Development team on test coverage, fault isolation capability, PCBA failure trends, and DFT (Design for Test) recommendations.
• Run small teams to accomplish short-term objectives and implement strategic initiatives.Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the life

- Bachelor’s Degree in Electrical Engineering Electrical Engineering Technology or related field
- 8+ years of experience deploying, using, and training others on the use of complex test systems including RF functional tests, high power electrical tests, ICT/bed-of-nails fixtures, and Flying Probe test.
- 8+ years of experience integrating software and hardware systems.
- 8+ years of experience in the use of standard electronic lab test equipment (i.e., oscilloscopes, multimeters, etc.) to debug complex PCBAs.
- Ability to write detailed test station operating procedures
- Ability to create deployment/capacity plans for multiple testers at multiple CMs
- Experience with Linux/scripting

- Master’s Degree in Engineering (Manufacturing/Mechanical/Aerospace/Industrial/Electrical) or related discipline, or equivalent experience.
- 7+ years of experience in PCBA/PCB supply chain, manufacturing or engineering.
- 5+ years’ experience with industry standard PLM and DFX systems, Mentor/Valor preferred.
- Experience performing Design and Process Failure Modes and Effects Analyses.
- Experience with IPC standards for PCB, PCBA, and RFPC fabrication, assembly, and test.
- Experience in Polymeric application, including conformal coating, staking and underfill.
- Experience in solder alloys including leaded and lead free as well as next gen low temp alloys.
- Experience with flying probe test systems and DFT
- Knowledge of quality tools such as Lean principles, Six Sigma, root cause analysis and corrective action, advanced product quality planning (APQP), metrology, process failure mode and effects analysis (PFMEA), control plans, and various problem-solving approaches.
- Experience providing hands-on experimental design and execution (Statistical analysis and DOE).
- Experience working independently and ensuring timely and accurate communication with contract manufacturers, suppliers, and 3rd party test and failure analysis partners.
- Ability to lead small teams in root-causing technical product manufacturability and process problems and drive implementation of solutions.
- Strong interpersonal and collaborative skills, enthusiasm for the team’s spirit of innovation and mission of improving manufacturability, quality, and reliability in cutting-edge technology.

Key job responsibilities
* Tackle and solve challenging science and business problems that balance the interests of advertisers, shoppers, and Amazon.
* Develop real-time machine learning algorithms to allocate billions of ads per day in advertising auctions.
* Develop efficient algorithms for multi-objective optimization and AI control methods to find operating points for the ad marketplace then evolve them
* Be an expert at designing and implementing solutions that use a range of data science methodologies to automate data analysis or to solve complex business problems.
* Perform hands-on analysis and modeling of enormous data sets to develop insights that improve shopper experience, without compromising Ad revenue in addition to designing metrics for complex systems.
* Drive end-to-end machine learning projects that have a high degree of ambiguity, scale, complexity.
* Run A/B experiments, gather data, and perform statistical analysis.

- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing