דרושים Client Associate ב-United States, California, Glendale

Job Description:

Job Description:
This job is responsible for resolving complex client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

• Identifies client needs and recommends solutions
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
• Resolves common request types and applies knowledge of expanded scope to additional specialty requests that have increased complexity and risk
• Navigates multiple systems, products, or skills to resolve client needs

Required Qualifications:

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology
• 1+ years of customer/client service experience, including experience handling difficult client situations
• Proficient in English and Mandarin

Desired Qualifications:

• 1+ years of experience in the banking/financial industry
• 2+ years of experience working in a client service capacity​

Skills:

• Attention to Detail
• Client Solutions Advisory
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Account Management
• Active Listening
• Adaptability
• Data Collection and Entry
• Problem Solving
• Analytical Thinking
• Client Experience Branding
• Fraud Management

High School Diploma / GED / Secondary School or equivalent

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology
• 1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

• 1+ years of experience in the banking/financial industry
• 1+ years of experience working in a client service capacity​

Skills:

• Attention to Detail
• Customer Service Management
• Customer and Client Focus
• Issue Management
• Active Listening
• Adaptability
• Client Solutions Advisory
• Data Collection and Entry
• Problem Solving
• Account Management
• Analytical Thinking
• Client Experience Branding
• Fraud Management

High School Diploma / GED / Secondary School or equivalent

As a Third Party Oversight Specialist in the CTPO team, you will support us in enhancing our processes to align with regional regulatory changes. You will manage regulatory, audit, and compliance examinations, ensuring our vendors meet JPMorgan Chase's high standards. This role offers the opportunity to collaborate with global and local stakeholders, driving strategic change and compliance excellence.

Job Responsibilities

• Assess regulatory changes in EMEA against existing policies to identify improvement areas.
• Lead or support remediation projects with global and local stakeholders.
• Manage internal and external examinations related to the CTPO framework.
• Act as the primary contact for regional stakeholders on CTPO matters.
• Support the implementation of strategic tools, accommodating regional variances.

Required Qualifications, Capabilities, and Skills

• Experience in outsourcing and third-party risk management.
• Understanding of the EMEA outsourcing regulatory landscape.
• Knowledge of EBA Guidelines, PRA Supervisory Statements, and DORA.
• Knowledge of risk management and control principles.
• Experience in interpreting regulatory requirements.
• Experience managing audits and regulatory reviews.
• Strong written and verbal communication skills at the senior management level.
• Excellent risk judgment and proactive issue identification.
• Ability to partner with related functions for a coordinated program.

Preferred Qualifications, Capabilities, and Skills

• Strong analytical and listening skills.
• Experience in strategic change management.
• Ability to perform root cause analysis for long-term solutions.
• Experience working with global teams and stakeholders.