דרושים Relationship Manager ב-United States, California, Fremont

Job Description:

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

• Executes the bank's risk culture and strives for operational excellence

• Builds relationships with clients to meet financial needs

• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

• Grows business knowledge and network by partnering with experts in small business, lending, and investments

• Manages financial center traffic, appointments, and outbound calls effectively

• Drives the client experience

• Manages cash responsibilities

Required Qualifications:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

• Collaborates effectively to get things done, building and nurturing strong relationships.

• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.

• Is confident in identifying solutions for new and existing clients based on their needs.

• Communicates effectively and confidently, and is comfortable engaging all clients.

• Has the ability to learn and adapt to new information and technology platforms.

• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).

• Applies strong critical thinking and problem-solving skills to meet clients’ needs.

• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Efficiently manages time and capacity.

• Focuses on results, while acting in the best interest of the client.

• Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.

• Six months of cash handling experience.

• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​

• Adaptability

• Business Acumen

• Customer and Client Focus

• Oral Communications

• Problem Solving

• Account Management

• Client Experience Branding

• Client Management

• Client Solutions Advisory

• Relationship Building

• Business Development

• Pipeline Management

• Prospecting

• Referral Identification

• Referral Management

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

• Bachelor degree in Electrical, Chemical, Mechanical Engineering, related technical field or equivalent practical experience.
• 8 years of experience maintaining and troubleshooting semiconductor processing equipment (e.g., wet etch equipment, wafer handling, SRDs, wet benches, metering pumps, etc.).
• Experience diagnosing and resolving hardware and software issues.
• Experience with semiconductor equipment processes and automation systems (e.g., PLCs, robotics, etc.).

• Master's degree or PhD in Electrical, Chemical, Mechanical Engineering or a related field.
• 1 year of experience in technical leadership.
• Advanced aptitude in equipment engineering directly related to wet etch equipment and process.

• Bachelor's degree in Business, Finance, Economics, Statistics, another quantitative field or equivalent practical experience.
• 7 years of experience in Financial Planning and Analysis (FP&A), consulting, a related function or an advanced degree.
• 1 year of experience working within the semiconductor industry.

• Experience in fast-paced semiconductor manufacturing.
• Experience setting standard costs of manufactured goods.
• Experience working with Google Workspace.
• Knowledge of accounting best practices, Generally Accepted Accounting Principles (GAAP) and Sequential Query Language (SQL).
• Ability to multitask, prioritize and manage time efficiently in an unstructured and fast-paced environment.
• Excellent computer skills.

In this role you will:

• Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
• Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
• Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
• Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
• Experience building and maintaining effective relationships with customers, internal partners and within the community
• Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
• Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
• Ability to interact with integrity and professionalism with customers and employees
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• Ability to travel in assigned geography up to 50% of the time during the first 6 months, depending on location
• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website(http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
• This position is not eligible for Visa sponsorship

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Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in program or project management.
  
• Experience in supply chain management or shipping and logistics.
• Experience managing hazardous materials (e.g., chemicals, gases).
• Experience with inventory management in a semiconductor industry.

• Certified in Logistics Trade and Distribution (CLTD) or similar certifications.
• 2 years of experience managing cross-functional or cross-team projects.
  
• Experience working in a semiconductor wafer fabrication environment.
• Experience with lean manufacturing principles.
• Experience with inventory management software or ERP systems.
• Knowledge of import/export and hazmat shipping regulations

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in program or project management.
  
• Experience in supply chain management or shipping and logistics.
• Experience managing hazardous materials (e.g., chemicals, gases).
• Experience with inventory management in a semiconductor industry.

• Certified in Logistics Trade and Distribution (CLTD) or similar certifications.
• 2 years of experience managing cross-functional or cross-team projects.
  
• Experience working in a semiconductor wafer fabrication environment.
• Experience with lean manufacturing principles.
• Experience with inventory management software or ERP systems.
• Knowledge of import/export and hazmat shipping regulations