דרושים Malaysia, Petaling Jaya

You are responsible for

As a Clinical Specialist, you will be responsible for developing and executing instruction programs for users to maximize their independence in operating the system and functions. You will customize the system to meet the specific needs of users, working closely with project and account management to maximize performance. Additionally, you will handle trial installations, monitor system usage, solve operational issues, and adapt systems based on user feedback. This role also involves conducting demonstrations and presentations to boost sales, staying updated with product developments, and contributing to the development of new functionalities or improved system settings.

Sales support

• Assess customer training and education needs.
• Plan learning activities based on customer needs.
• Perform configuration of hospital patient monitoring products and solutions.
• Deliver customer training and provide go-live support.
• Provide services in accordance with the scope of the engagement.
• Apply adult learning principles in training and education delivery.
• Utilize various learning methods and authorized training tools.
• Maintain records in accordance with established procedures.
• Work with the installation team to ensure the clinical accuracy of installed systems.
• Demonstrate knowledge and clinical competence with patient monitoring products and solutions.
• Understand clinical workflow within the area of practice.
• Provide pre-sales clinical and application expertise for the sales team.
• Stay current on product, services, IT, and industry trends to offer best-in-class education for customers.

Required Skills and Qualifications

• Degree-level education or equivalent.
• In-depth knowledge and experience with Philips patient monitoring products in the clinical environment.
• At least 5 years of experience in the clinical and/or medical informatics field.
• Excellent communication and interpersonal skill
• Excellent organizational and time management skills.

Preferred Experience

• Experience in providing post-sales clinical application training to end-users, technicians, and operators.
• Experience in providing pre-sales support through product demonstrations, seminars, and trade shows.
• Ability to work as part of an account team to meet modality results according to account plans and targets.
• Experience in retraining hospital staff on new product releases, upgrades, or changes in operating procedures.
• Ability to provide applications reports on the completion of all application visits.
• Experience conducting regular visits to customers to obtain feedback on training delivery and customer satisfaction.
• A willingness to support application training in the region as required.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Key Responsibilities:

• Manage and maintain effective communication with customers in relation to logged service requests.
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved
• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.
• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with team to perform preventive maintenance.
• Participate and contribute in cross functional team as an active team member
• Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·
• Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Resolve technical issues and offer proactive technical support ·
• Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
• Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments

To succeed in this role, you’ll need a customer-first attitude and the following:

• Relevant degree in computer science or related technology with a minimum of5 years overall experience with 3+ years hands-on experience supporting different customer
• Windows Server Administration experience preferred
• Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred
• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

Visit our careers website to explore what it’s like , read stories from our , find information about our and answers to some .

Job Description

Clinical Research Associate (CRA)

• Based in Malaysia, named one of theby HR Asia
• We were awarded125 years

The role is accountable for performance and compliance for assigned protocols and sites in a country.

Under the oversight of the CRA manager or CRD, the person ensures compliance of study conduct with ICH/GCP and country regulations, our company’s policies and procedures, quality standards and adverse event reporting requirements internally and externally.

Acts as primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites.
Actively develops and expands the territory for clinical research, finding and developing new sites. Participates in internal meetings and workstreams as SME for monitoring processes and systems.

Responsibilities include, but are not limited to:

• Develops strong site relationships and ensures continuity of site relationships through all phases of the trial.
• Performs clinical study siteactivities in compliance with ICH-GCP, Sponsor SOPs, Local Laws & Regulations, Protocol, Site Monitoring Plan and associated documents.
• Gains an in-depth understanding of the study protocol and related procedures.
• Coordinates & manages various tasks in collaboration with other sponsor roles to achieve Site Ready.
• Participates & provides inputs on site selection and validation activities.
• Performs remote and on-site monitoring & oversight activities using various tools to ensure:
o Data generated at site are complete, accurate and unbiased.
o Subjects’ right, safety and well-being are protected.
• Conducts site visits including but not limited to validation visits, initiation visits, monitoring visits, close-out visits and records clear, comprehensive and accurate visit & non-visit contact reports appropriately in a timely manner.
• Collects, reviews, and monitors required regulatory documentation for study start-up, study maintenance and study close-out.
• Communicates with Investigators and site staff on issues related to protocol conduct, recruitment, retention, protocol deviations, regulatory documentation, site audits/inspections and overall site performance.
• Identifies, assesses and resolves site performance, quality or compliance problems and escalates per defined CRA Escalation Pathway as appropriate in collaboration with CRA Manager, CRM, TA Head and CRD as needed.
• Works in partnership internally with GCTO country operations, finance, regulatory affairs, pharmacovigilance, legal and regional operations, HQ functional areas and externally with vendors and IRB/IECs and Regulatory Authorities in support of assigned sites.
• Manages and maintains information and documentation in CTMS, eTMF and various other systems as appropriate and per timelines.
• Contributes strongly to CRA team knowledge by acting as process Subject Matter Expert (SME), sharing best practices, making recommendations for continuous improvement and providing training as
• Supports and/or leads audit/inspection activities as needed.
• Following the country strategy defined by CRD and CRA manager, contributes to the identification of new potential sites and works closely with them to develop strong clinical research capabilities.
• Mentors / buddies junior CRAs on process/study requirements and performs co-monitoring visits where appropriate.

Extent of Travel:

• Ability to travel domestically and internationally approximately 65%-75% of working time. Expected travelling ~2-3 days/week.
• Current driver’s license preferred (Must have in certain countries).

• Fluent in Local Languages and English (verbal and written) and excellent communication skills, including the ability to understand and present technical information effectively.
• Good understanding and working knowledge of clinical research, phases of clinical trials, current GCP/ICH & country clinical research law & guidelines.
• Good understanding of Global, Country/Regional Clinical Research Guidelines and ability to work within these guidelines.
• Hands on knowledge of Good Documentation Practices.
• Proven Skills in Site Management including management of site performance and patient recruitment.
• Demonstrated high level of monitoring skill with independent professional judgment.
• Good IT skills (Use of MS office, use of various clinical IT applications on computer, tablet and mobile devices) and ability to adapt to new IT applications on various devices.
• Ability to understand and analyse data/metrics and act appropriately.
• Capable of managing complex issues, works in a solution-oriented manner.
• Performs root cause analysis and implements preventative and corrective action.

Behavioural Competency Expectations:

• Effective time management, organizational and interpersonal skills, conflict management, problem solving skills.
• Able to work highly independently across multiple protocols, sites and therapy areas.
• High sense of accountability / urgency. Ability to set priorities and handle multiple tasks simultaneously in a changing environment.
• Works effectively in a matrix multicultural environment. Ability to establish and maintain culturally sensitive working relationships.
• Demonstrates commitment to Customer focus.
• Works with high quality and compliance mind-set.
• Positive mindset, growth mindset, capable of working independently and being self-driven.
• Demonstrates and projects professional demeanor and communication consistent with organizational policies and practices.

• Min. 2 years of direct site management (monitoring) experience in a bio/pharma/CRO.

• B.A./B.S. with strong emphasis in science and/or biology.

What we look for …

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

Job Description

Position Overview

The Vendor Master Data Initial Review Associate Specialist is accountable for overseeing the qualification, data analysis, data accuracy, and change control of Master Data. Working independently, this role demonstrates expertise in SAP knowledge, business processes, and Global Work Instruction to validate and verify master data. Additionally, the Associate Specialist collaborates with other processes to ensure seamless integration and effective resolution of vendor master data issues. They actively communicate and interact with Operational and Information Stewards to ensure the data is suitable for its intended purpose and to address any concerns or challenges related to master data. The Associate Specialist is also responsible for the qualification and classification of data, ensuring that all information is accurate and complete. Their role is vital in maintaining the integrity and quality of vendor master data in the VMD systems.

Position Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

• Perform the first review and enhancement of received data creations and changes to company’s vendor master data records by ensuring accuracy, completion and adherence to procedure.
• Ensure vendor master data integrity in key systems and maintain the processes to support the data quality.
• Develop and maintain a comprehensive understanding of all Vendor Master Data and process-related policies and procedures to effectively interface with internal and external clients and to proactively comply with audit requirements.
• Review and analyze system and data governance reports to ensure high-quality data.
• Support departmental reports and metrics generation.
• Support other team members by providing cover when required.
• Ensure compliance with data privacy.
• Identify areas for data quality improvements, resolve data quality problems by providing support through the appropriate choice of error detection and data cleansing and correction, process control and improvement, or process design strategies collaborating with subject matter experts (SMEs) and data stewards to meet customer requirements while adhering to published data standards.
• Resolve global transactional issues and deviations as needed and address process performance Anomalies.
• Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices.
• Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity.

Education & Experience

• Bachelor’s Degree in Business, Accounting or Finance or related fields preferred
• Solid English oral and written communication and interpersonal skills
• Teamwork and collaborative focus, customer service oriented.
• Ability to function in a high-volume setting with tight deadlines.
• Attention to details and accuracy focus.
• Good analytical and problem-solving skills.

Required Attributes

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Good communication skills and ability to manage stakeholders’ requests in an efficient and assertive manner.
• Positive, engaging disposition with high personal integrity, credibility, and energy.
• Business level ofSpanish / Portuguese / Japanese / Arabic / Frenchlanguage (both written and spoken) Preferred.
• Strong communication and interpersonal skill that are effective with various cultures.
• SAP Experience .
• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint)
• Possess a high degree of integrity and personal ethics in implementing corporate policies and procedures.
• Strong customer service and collaboration mind-set
• Willingness to attend or conduct remote meetings during off hours (<5% of the time)

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

Job Description

Position Responsibilities

• Supplier Onboarding Management and Fraud Prevention (up to 80%) :
  • Serve as the single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers).
  • Be accountable for the full end-to-end supplier onboarding process for assigned cases, ensuring governance management and support for existing supplier data changes.
  • Proactive follow-up (phone & email) with the suppliers who have not finalized their registration
  • Serve as an important front-end gatekeeper to prevent fraud cases for the organization
• Process Execution and Compliance :
  • Execute the onboarding process according to the standard support model and established tools.
  • Ensure the application of adequate internal controls as needed.
  • Follow, execute & safeguard the fraud prevention process strictly
• Issue Resolution and Escalation Management :
  • Proactively evaluate cases, identify issues, and bring solutions to minimize escalations with suppliers and procurement.
  • Handle escalations and resolve complex cases effectively.
  • Ensure proper defect resolution by analyzing data and specific cases, conducting root cause analysis, and implementing corrective actions.
• Training and Knowledge Management :
  • Participate training for new joiners and provide ongoing knowledge refreshers for the team.
• Collaboration and Communication :
  • Cooperate closely with IT, Procurement, Finance and VMD teams regarding system issues and process improvements.
  • Represent the SOA team in client visits/calls and cross-functional communications.
  • Conduct regular phone calls with vendors to foster strong partnerships, streamline operations, and proactively prevent potential fraud events.
• Senior Specialist specific tasks
  • Coordinate supplier’s and tickets assignment in the team and ensure timely follow-up
  • Audit SOA operational work to ensure compliance with SOP and SLA
  • Handle escalations and complex cases resolution
  • Facilitate new joiners’ trainings and team knowledge re-freshers
  • Cooperate closely with IT, Procurement and VMD teams in terms of system issues and other process defects and improvements
  • Represent the team for client visits/calls, cross-functional communication and SOA global communication
  • Support process improvements, automation and other GPO projects
  • Develop specific documentation and reference materials for SOA process
  • Analyze data feeds and reports which are critical to daily operations, weekly and monthly data analysis of team performance
  • Back-up activities for people management
  • Be responsible for people management activities for any direct reports

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

Job Description

Job Description and Responsibilities

Primary responsibilities for this role include, but are not limited to, the following:

• Data Management and Reporting:
  • Perform data reconciliation between data source (Comet, Veeva) & reporting tool (Medispend) to ensure completeness & accuracy data for transparency reporting purpose.
  • Perform data correction noted from reconciliation & review performed by data stewards.
  • Prepare and submit accurate reports in compliance with local transparency regulations.
• Communication and Training:
  • Communicate data validation output and compliance requirements to relevant business units and stakeholders.
  • Provide training and support to data stewards on transparency reporting processes and requirements.
  • Updates on upcoming & new enhancement in reporting tool.
• Process Improvement:
  • Assist in the development and continuous improvement of Standard Operating Procedures (SOPs) related to transparency reporting.
  • Identify opportunities for process enhancements and lead initiatives to improve efficiency.
• Stakeholder Engagement:
  • Work closely with business units, finance, and compliance teams to ensure alignment on transparency reporting practices.
  • Handle inquiries related to transparency reporting and provide guidance as needed.
• Demonstrate professionalism, meticulousness and attention to detail in dealing with colleagues, internal clients and suppliers
• Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested

Qualifications

Education:

• Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines.

Skills Required:

• Minimum of 3 years of work experience in accounting or accounts payable or finance or business administration
• Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint)
• Language requirements: Able to speak, read & write in
  • English and Japanese
• Effective communication (internal & externally) skills both written and spoken in English and Japanese.
• Added advantage with skills: Lean Six Sigma, Marco, Power BI, Automation UI path
• Strongly detail oriented and process improvement orientation
• Basic understanding and practical knowledge of processes in finance
• Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Strong communication, interpersonal, and organization skills required
• Positive and proactive attitude, can-do mindset, problem solving and analytical skills

Preferred:

• Experience with SAP (Employee Expense Management, Shopping/Purchase Order, and Payment Portal Requests), Veeva, CVENT, Appian, Service Now.
• Experience working in a Big 4 or similar audit environment
• Ability to navigate through change or uncertainty
• Results oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication.
• Have a broad knowledge and understanding of most meeting types, be familiar with congresses/conventions, travel, and payments and be up to date on internal procedures, guidelines and policies within our company.
• Experience in a global environment setup

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

THE OPPORTUNITY

• Exciting global opportunity supporting Thailand market to perform Accounts Payable support!
• Based in Malaysia, named one of the Best Companies to Work for in 2020 by HR Asia
• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.

WHAT YOU WILL DO

You are responsible for the execution and delivery of the customer service for all applicable markets in the AP. Scope of position includes handling and resolving internal and external stakeholder requests pertaining to procurement process, invoice process, and employee expense management.

• Perform a variety of responsibilities within the Accounts Payable department
• Resolve customer queries in the areas of procurement, accounts payable and employee expense management inquiries
• Through daily problem resolution, identify and propose process improvement
• Assist in communications with internal business customers
• Collaborate with various company organizations to resolve process and/or technical issues across multiple ERP systems
• Properly and effectively escalate issues that cannot be resolved real time
• Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
• Collaborate with various personnel to resolve reconciliation issues within system and/or vendor relationships
• Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture

WHAT YOU MUST HAVE

• Bachelor’s Degree in Business Administration, Accounting or Finance
• Minimum of 4 years of experience in a finance or accounting department of a multinational company preferred
• Fresh graduates are encouraged to apply
• English and Thai language skills are required as the role will support the relevant country
• Experience working with Case/Ticket Management Software, specifically BMC Remedy. Experience using SAP desired
• Experience working in an organization providing services across multiple markets or geographies

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

WHAT WE LOOK FOR

This posting has been created to pipeline talent for prospective roles that we anticipate will be needed soon in our organization. By applying to this Pipeline Advertisement you will be submitting your interest to be contacted for roles similar to what is described in the Pipeline Advertisement.

Search Firm Representatives Please Read Carefully: