דרושים Brazil, São Paulo, São Paulo

Essential Responsibilities:

• Manage and close deals from a technical and operational requirements perspective
• Partner with Enterprise merchants through discovery and consulting sessions
• Implement product demos and proof of concepts
• Diagram systems connections and flow of data
• Advocate for customer needs to overcome adoption blockers
• Installation and configuration of payment APIs and commerce products
• Communicate major technical issues to merchants
• Consult with merchants and internal teams on integration best practices

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualifications:

• facing,technical work experience.

• Technically minded, with a proventrack recordof adopting and masteringnew technologiesand tools.

• Confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.

• Demonstrated knowledge of web technologies and can learn new languages and services like JavaScript, PHP, Java, HTTP, HTML, JSON, etc.

• Troubleshooting experience with API calls (SOAP, REST,GraphQL)

• Understanding of basic SQL Commands and data analysis

• Prepared to be on call toassistwith out-of-businesshours

Our Benefits:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Coach and develop teammates through regular feedback, career guidance, and performance evaluations to maximize their potential.
• Set clear goals, monitor key metrics, and drive team performance to exceed organizational KPIs and customer expectations.
• Lead 1:1 coaching, team learning sessions, and stand-ups, tailoring development to individual and team needs.
• Champion change, support teammates through transitions, and cultivate a resilient, high-performing team culture.
• Ensure quality, compliance, and operational excellence by conducting case, email, and phone interaction reviews each month.
• Actively participate in hiring, onboarding, internal talent movement, and identifying and addressing training needs.
• Empower teammates to make informed decisions and create outstanding customer experiences within established guidelines.

Expected Qualifications:

• 4 years of relevant work experience

Highly important requirement on language capability:

Proficient in Portuguese and Spanish and has good comms skills in English as well.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead complex projects and initiatives that drive process improvements and business growth.
• Resolve complex problems by applying deep functional expertise and innovative solutions.
• Determine methods and procedures for new or special assignments within the sales function.
• Collaborate with global teams to implement best practices and drive consistency.
• Analyze business trends to inform strategic decisions and optimize sales processes.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

1. Lead and Develop a High-Performing Team

• Supervise, coach, and mentor Sales Representatives, BDR and CSM to drive individual and collective success.
• Establish clear goals, KPIs, and accountability standards for performance and behavior.
• Foster an inclusive, growth-oriented environment built on trust, feedback, and shared success.

2. Drive Sales Results

• Own team quotas and deliver consistent revenue and conversion outcomes.
• Monitor key metrics (lead response time, conversion, deal size, win rate, churn) and take data-driven corrective action.
• Lead pipeline reviews, deal coaching, and strategic forecasting.

3. Strengthen Process and Execution

• Refine and enforce the sales process — from lead handling to qualification, follow-up, and close.
• Ensure CRM discipline and accurate forecasting through effective Salesforce management.
• Partner with DBM, Revenue Operations and Product to align lead generation, product updates, and feedback loops.

4. Cross-Functional Collaboration

• Work across departments (Marketing, Product, Revenue Operations, Deal Pricing) to enhance lead flow, product-market fit, and customer outcomes.
• Represent the voice of the sales team in strategy sessions and planning discussions.

Our Benefits:

Any general requests for consideration of your skills, please

Responsibilities:

• Front Desk support requires significant knowledge and sense of urgency to attend timely, with accuracy and high quality all different demands it can be requested;

• Serve as an Operations Equities team member contributing to daily BAU production work through the completion of responsible daily activities;

• Contribute to reducing risks and driving operational excellence in the operations equities space including but not limited to:

• Initiatives involving automation & streamlining of processes to reduce time spend and improve the overall trade processing and client (internal, or external) support experience;

• Deep dive analysis of daily routines and related processes to identify issues and areas of improvement.

Skills & Requirements:

• PQO Backoffice certificate is required;

• Fluent English written and oral communication;

• Advanced Excel experience ((V/X Lookups, pivot tables – VBA is a Plus);

• Good understanding of Brazilian Equities products;

• Previous experience in Operations or other correlated areas;

• Strong communication skills (written and verbal);

• Demonstrated ability to problem solve;

• Ability to work under pressure in a team environment;

• Ability to multi-task and operate under high pressure situations;

• Candidate will be required to meet tight deadlines and know when to escalate;

• Strong focus on attention to detail;

• Demonstrated ability to manage multiple priorities/tasks;

• Demonstrated ability/willingness to continuously learn on the job.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Escalation Leadership
  • Ownership for driving progress and resolution of customers' critical issues
  • Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution
  • Drive global consistency across portfolio and customers
  • Maintain and improve procedures for customer and field personnel for escalation handling
  • Handle direct customer leadership and technical audiences as appropriate
• Expedite Resolution
  • Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations
  • Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues
  • Clear accountability on relevant owners on driving to target service-level Objectives(SLO) and intermediate milestones leading up to it
  • Interlock with Executive Sponsors to help resolve roadblocks in a timely manner
• Communication and Reporting
  • Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties
  • Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO
  • Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications
• Risk Management
  • Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place
  • A “whatever it takes” customer-first attitude and a willingness to go the extra mile to foster customer success
  • Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives
• Retrospective and Preventive Measures
  • Retrospectives and PostMortem to help improve the process/system/product
  • Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
  • Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas
  • Understanding of techniques to predict risks using data and AI models and systematic approach to address
  • Co-create and pilot proactive programs to reduce likelihood of customer and field escalations

Your Experience

• Fully fluent in Portuguese, English, and Spanish both written and verbal
• Customer Experience
  • 10+ years of customer-facing sales and/or service delivery roles
  • Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired
  • Customer centric attitude and focus on providing best-in-class service for customers and collaborators
• Program/Project management
  • Manage critical issues in a cross-functional environment that includes working with support, customer success, professional services, sales, customers, and partners to resolve complex and critical issues
  • Ability to multitask and prioritize with a goal of driving issues to closure on behalf of the customer
  • Familiarity with tools like Salesforce, Asana, Tableau, JIRA and experience in running and operating with the SLA/SLO/Milestones paradigm and clarity on what success and corresponding metrics looks like
• Collaboration and Influence
  • Strong capacity for Influencing, negotiating, and delegating efforts
  • Ability to work in a fast-paced, challenging environment with global customers
• Leadership and communication skills
  • Experience in being able to effectively lead and motivate a team of cross functional professionals
  • Expertise in communicating complex topics in a clear and concise manner to different tiers of audiences(highly technical, less technical, executives, practitioners)
• Technical skills
  • Experience with Networking/Security Products
  • Knowledge of LAN/WAN technologies, encompassing general routing/switching/security for both branch and data center architectures
• Ownership for driving progress and resolution of customers' critical issues
• Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations
• Effectively communicate critical issue status to executive staff, sales teams, and other invested parties
• Creative thinking, adaptability, and versatility
• Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives
• Strong ability to influence and effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account
• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future issues

All your information will be kept confidential according to EEO guidelines.

A Typical Day:

• Collaborate with the Reliability Experience, Incident Management, Observability, and Resiliency teams to design and develop high quality UX.
• Be an active contributor to your projects by creating high quality, tested pull requests and reviewing other’s designs and code.
• Build appropriate tests to ensure the reliability and performance of the software you create.
• Create and present your own design, product, and architecture documents and provide feedback on others.
• Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering, particularly in the Reliability and Observability space.
• Do all this in an opinionated fashion, with humility and curiosity, as we are our own product managers.

Your Expertise:

• 5+ years of industry engineering experience
• Experience building internal infrastructure UX, particularly in Data or Observability spaces (Prometheus is a plus)
• Expertise in visualization of large amounts of data in a clean, concise fashion
• Strong collaboration with colleagues across multiple timezones
• Fluency in HTML, CSS, Typescript, React and related web technologies
• Experience with modern JavaScript libraries and tooling (e.g. React, npm, webpack...)
• Experience with is preferred but not required
• Experience with Grafana and similar solutions is preferred but not required
• Deep experience of understanding and solving engineering productivity pain points
• Solid engineering and coding skills. Demonstrated knowledge of practical data structures and asynchronous programming
• Strong communication and organizational skills
• Ability to work in areas outside of your usual comfort zone and show motivation for personal growth without a dedicated product manager
• Fluency in English (reading, writing, and speaking) is essential.

Offices: São Paulo, Brazil

Your Impact

• Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations
• Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering)
• Build and lead a team of Customer Success Engineers
• Drive performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement
• Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their objectives
• Assist customers in implementing custom integrations and workflows into their SOC
• Directly support customer requests, coordinate, and prioritize timely resolutions
• Develop a comprehensive understanding of business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Serve as a customer advocate in influencing product roadmap and improvements
• Ensure that engineers have the resources and processes necessary to confirm success and sustained performance through release cycles
• Deliver guidance and direction to the team supporting goals and objectives, maximize engineer opportunity to exceed targets
• Directly provide appropriate technical and soft skills training along with mentoring
• Ensure that consistent and standard onboarding training programs are used and delivered effectively
• Set team and individual goals in-line with overall organizational goals

Your Experience

• 8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting
• 3+ years of experience in people management role
• Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with client teams at different levels of technical and non-technical depth
• Technical experience in networking or cyber security Industries
• Public cloud experience is a plus
• Consistent success working with customer escalations - assessing and communicating customer expectations and negotiating resolutions
• Must be able to travel up to 30%

All your information will be kept confidential according to EEO guidelines.