דרושים Product Manager Ugc ב-Yotpo ב-Israel, Tel Aviv-yafo

As an

What you’ll do :

• Proactively guide your customers from deployment to launch to ensure a successful onboarding process to the Yotpo software
• Manage a varied book of onboardings at various stages of the process
• Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
• Train and educate customers on how to effectively utilize Yotpo products
• Improve and scale the Yotpo setup process
• Act as liaison between customers and the sales, product, delivery, and customer success teams to actively identify roadblocks and solutions during onboarding

What you need :

• Must – fluency in French and English
• Must be able to work a Monday through Friday work week, hybrid working environment
• 2+ years experience in a client-facing role, preferably in a SaaS, e-commerce, or marketing environment
• 2+ years experience in project management and implementation
• A proactive attitude and record of building rapport from initial conversation and throughout the client lifecycle
• Superior organizational and prioritization skills, along with focused attention to detail
• Technical aptitude, including general knowledge pertaining to web and APIs

Responsibilities :

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

Requirements :

• English, French – mandatory
• 2+ years of experience in the field.
• Experience in a client-facing role – preferably in a SaaS, e-commerce, or marketing environment
• Proactively drive customer retention by identifying risks, raising red flags, and escalating issues. The candidate will also be responsible for identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
• Hunger to work in a hyper-fast-paced and ever-changing environment
• Superior organization and prioritization skills, along with focused attention to detail
• Commercial savvy
• Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices – a HUGE advantage!

This role is based in Tel Aviv, Israel.

As a Product Manager you will be responsible for coming up with creative new ideas to expand our product and improve our customer experience. You will create product strategies consistent with the company’s vision, and translate them into detailed requirements and prototypes.

Responsibilities

• Perform extensive business and customer research to identify new opportunities consistent with Yotpo’s vision
• Create wireframes and UX flows that will solidify these opportunities into products and features.
• Build consensus and secure support from stakeholders
• Work closely with a dedicated R&D team, product designers, data experts, and business teams to design and deliver beautiful beautiful, intuitive experiences
• Nurture internal relationships and drive complex, cross-functional projects
• Create and manage KPIs, roadmaps, project plans, and product requirement

About you

You also have:

• At least 3 years experience working as a Product Manager in a successful startup or a top technology company
• Strong business-orientation and the ability to identify opportunities
• The ability to synthesize big-picture product strategy that meets customer needs; motivate and convince the organization of your strategy
• Extensive experience driving both UX-intensive projects and projects that involve technical integrations
• Self-organized, process-driven mindset
• Strong attention to detail including proven ability to manage competing priorities
• Innate understanding of what it takes to craft outstanding customer experiences
• Expert analytical skills with the ability to clearly and accurately communicate data insights
• The ability to thrive in ambiguity and exhibit grit when faced with setbacks
• Excellent communication skills

• Oversee financial operations, including expense management, P2P, collections, budgeting, and reporting.
• Develop, implement, and continuously improve financial policies, processes, and controls to enhance efficiency, accuracy, and compliance..
• Identify opportunities to streamline financial processes and implement best practices, ensuring efficiency and scalability.

• Leverage automation and AI-driven solutions to enhance operational performance and reduce manual dependencies.
• Work cross-functionally to establish efficient and reliable financial processes that eliminate bottlenecks and improve overall financial health and organizational memory.
• Monitor and analyze key financial performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Provide actionable insights and recommendations to support business decision-making.

• 3+ years in financial operations with experience in process optimization and cross-team implementation.
• Strong operational & financial knowledge, analytical skills, and problem-solving abilities.
• Proficiency in financial software, ERP systems, and automation tools.
• Exceptional communication and leadership skills, with the ability to influence stakeholders.
• Ability to thrive in a fast-paced, dynamic environment.
• Fluent in English (written & verbal).

• Experience in a tech-driven or high-growth environment.
• Familiarity with AI-driven financial automation and digital transformation.

As a Product Content Designer at Yotpo, you’ll be using your writing and storytelling skills to build amazing user experiences for our customers. Your day-to-day will include guiding designers in crafting clear, effective in-product copy. You’ll collaborate with product managers and designers to ensure consistency, clarity, and a cohesive voice across the platform. Your role will include setting content guidelines, providing strategic input on messaging, reviewing and refining copy, and ensuring a seamless user experience through well-crafted language.

You’ll create content for in-product flows, dashboards, navigation, and more.

You’ll create short, instructional texts such as buttons, error messages, tooltips, and form field labels.

Responsibilities:

• Create clear, compelling, and accurate in-product microcopy
• Collaborate with Product Managers, Product Designers, Developers, and other stakeholders
• Guide and support designers in creating clear, compelling, and accurate in-product microcopy.
• Establish and maintain content guidelines to ensure consistency across the product.
• Review, refine, and approve UX copy to enhance clarity and usability.
• Provide feedback and direction to ensure a cohesive and high-quality user experience.
• Manage multiple projects effectively, prioritizing tasks and meeting deadlines.

Requirements:

• Written English at native level
• 3+ years of experience as a UX writer
• Passionate about writing user-focused content and a great eye for detail
• Ability to independently lead a content domain and manage multiple competing priorities in a fast-paced, constantly changing environment
• Familiarity with user experience concepts (advantage)

SQL, Tableau, DBT, Databricks, G-Sheet, Amplitude, Segment

What we offer:

• A constantly growing environment and meaningful, high-impact work
• All the tools, training, and support you need for success
• A great team of people who are passionate about eCommerce and data
• An innovative culture that fuels personal growth

You’ll be:

• Defining and measuring Product KPIs
• Analyzing large, complex data sets to uncover product insights and help translate them into actionable recommendations
• Monitoring and sharing insights on the performance of our products
• Building and maintaining data analysis and reporting dashboards
• Working with cross-functional teams – from senior management to product managers, product marketing, data infra, and R&D

Your experience:

• 3+ years of experience working as a Business/Data/Product Analyst or a similar role at an internet company
• BA/BSc in Industrial Engineering and Management, Information Systems Engineering, Economics, Statistics, Mathematics, or a related field
• Advanced SQL skills
• Experience with at least one BI tool: Tableau, Looker, Qlikview, etc.
• Strong communication and interpersonal skills
• High level of English
• Experience with DBT– an advantage
• Experience defining events for analyzing user interaction — an advantage
• Experience supporting A/B test execution — an advantage