דרושים ב-Yotpo ב-Israel, Tel Aviv District, Tel Aviv-yafo

As an

What you’ll do :

• Proactively guide your customers from deployment to launch to ensure a successful onboarding process to the Yotpo software
• Manage a varied book of onboardings at various stages of the process
• Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
• Train and educate customers on how to effectively utilize Yotpo products
• Improve and scale the Yotpo setup process
• Act as liaison between customers and the sales, product, delivery, and customer success teams to actively identify roadblocks and solutions during onboarding

What you need :

• Must – fluency in French and English
• Must be able to work a Monday through Friday work week, hybrid working environment
• 2+ years experience in a client-facing role, preferably in a SaaS, e-commerce, or marketing environment
• 2+ years experience in project management and implementation
• A proactive attitude and record of building rapport from initial conversation and throughout the client lifecycle
• Superior organizational and prioritization skills, along with focused attention to detail
• Technical aptitude, including general knowledge pertaining to web and APIs

Responsibilities :

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

Requirements :

• English, French – mandatory
• 2+ years of experience in the field.
• Experience in a client-facing role – preferably in a SaaS, e-commerce, or marketing environment
• Proactively drive customer retention by identifying risks, raising red flags, and escalating issues. The candidate will also be responsible for identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
• Hunger to work in a hyper-fast-paced and ever-changing environment
• Superior organization and prioritization skills, along with focused attention to detail
• Commercial savvy
• Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices – a HUGE advantage!

This role is based in Tel Aviv, Israel.

As a Product Manager you will be responsible for coming up with creative new ideas to expand our product and improve our customer experience. You will create product strategies consistent with the company’s vision, and translate them into detailed requirements and prototypes.

Responsibilities

• Perform extensive business and customer research to identify new opportunities consistent with Yotpo’s vision
• Create wireframes and UX flows that will solidify these opportunities into products and features.
• Build consensus and secure support from stakeholders
• Work closely with a dedicated R&D team, product designers, data experts, and business teams to design and deliver beautiful beautiful, intuitive experiences
• Nurture internal relationships and drive complex, cross-functional projects
• Create and manage KPIs, roadmaps, project plans, and product requirement

About you

You also have:

• At least 3 years experience working as a Product Manager in a successful startup or a top technology company
• Strong business-orientation and the ability to identify opportunities
• The ability to synthesize big-picture product strategy that meets customer needs; motivate and convince the organization of your strategy
• Extensive experience driving both UX-intensive projects and projects that involve technical integrations
• Self-organized, process-driven mindset
• Strong attention to detail including proven ability to manage competing priorities
• Innate understanding of what it takes to craft outstanding customer experiences
• Expert analytical skills with the ability to clearly and accurately communicate data insights
• The ability to thrive in ambiguity and exhibit grit when faced with setbacks
• Excellent communication skills

• Lead and oversee a team of Data Engineers to deliver high-quality data solutions
• Mentor team members, fostering skill development and professional growth
• Developing, implementing and supporting robust, scalable solutions to improve business analysis capabilities
• Managing data pipelines from multiple sources, including designing, implementing, and maintaining
• Translating business priorities into data models by working with business analysts and product analysts
• Collaborate across the business with various stakeholders, such as data developers, systems analysts, data scientists and software engineers
• Owning the entire data development process, including business knowledge, methodology, quality assurance, and maintenance

Mandatory Requirements

• 5+ years of experience working as a BI Developer / Data Engineer or a similar role
• 2+ years of experience working as a Team Lead
• Bachelor’s degree in Industrial engineer, Computer Science, Math’s, or other numerate/analytical degree equivalent or army unit equivalent
• Advanced proficiency and deep understanding of SQL
• Skills in data modeling , business logic processes, as well as experience with DWH design
• Experience with Python
• An enthusiastic, fast-learning, team-player, motivated individual who loves data

Advantage

• Experience working with DBT (big advantage)
• Experience leading BI/BA team
• Knowledge in BI tools such as Tableau, Looker or Superset
• Experience working with DWH, such as BigQuery/Snowflake/Redshift
• Experience working with Spark, Kubernetes, Docker .
• Experience working with Databricks

About the Role:

You will work closely with cross-functional teams to understand our current Salesforce setup, identify areas for improvement, and implement scalable solutions that align with industry best practices and business goals.

Key Responsibilities:

• Salesforce Development : Design, develop, and maintain Salesforce-based solutions, including custom applications, automation, and integrations with third-party tools.
• Ensure best practices in Salesforce development, adhering to security, scalability, and maintainability standards.
• Business Process Analysis : Collaborate with business stakeholders to evaluate and improve existing processes, identifying inefficiencies and proposing Salesforce-based solutions to ensure best practices in development, adhering to security, scalability, and maintainability standards.
• Solution Design and Implementation : Develop technical specifications and implement thoughtful, high-quality solutions that meet business requirements, ensuring alignment with best practices.
• Cross-Platform Solutions : Act as the technical point of contact for designing and implementing complex, cross-platform solutions, supporting all Information Systems (IS) initiatives.
• Agile Development : Work in an Agile environment, contributing to user stories, continuous integration, and test-driven development to deliver high-impact solutions.
• Documentation and Collaboration : Maintain clear and thorough documentation for all technical designs, processes, and solutions. Foster strong collaboration between technical teams and business users to ensure successful project outcomes.

About You:

• 4+ years of proven experience as a Salesforce Developer, with a strong understanding of Salesforce platform capabilities, architecture, limitations, and the latest technology offerings.
• Strong internal client-facing skills, including the ability to communicate complex technical concepts to non-technical stakeholders.
• Ability to evaluate and improve business processes, identifying inefficiencies and designing scalable Salesforce solutions to enhance operational performance.
• Proficiency in APEX, with experience developing and deploying custom Salesforce applications.
• Familiarity with APIs and integration technologies (iPass), with hands-on experience developing platform integrations.
• Agile development experience, with a solid understanding of user stories, continuous integration, and test-driven development.
• Ability to work independently and manage projects with minimal supervision.
• Excellent problem-solving skills and attention to detail.
• Experience with Org Development Model (e.g., sfdx, scratch orgs) is a plus.
• Experience with JavaScript frameworks (e.g., LWC) is a plus.

• Oversee financial operations, including expense management, P2P, collections, budgeting, and reporting.
• Develop, implement, and continuously improve financial policies, processes, and controls to enhance efficiency, accuracy, and compliance..
• Identify opportunities to streamline financial processes and implement best practices, ensuring efficiency and scalability.

• Leverage automation and AI-driven solutions to enhance operational performance and reduce manual dependencies.
• Work cross-functionally to establish efficient and reliable financial processes that eliminate bottlenecks and improve overall financial health and organizational memory.
• Monitor and analyze key financial performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Provide actionable insights and recommendations to support business decision-making.

• 3+ years in financial operations with experience in process optimization and cross-team implementation.
• Strong operational & financial knowledge, analytical skills, and problem-solving abilities.
• Proficiency in financial software, ERP systems, and automation tools.
• Exceptional communication and leadership skills, with the ability to influence stakeholders.
• Ability to thrive in a fast-paced, dynamic environment.
• Fluent in English (written & verbal).

• Experience in a tech-driven or high-growth environment.
• Familiarity with AI-driven financial automation and digital transformation.