דרושים Technical Writer ב-Wiz ב-Israel, Tel Aviv-yafo

WHAT YOU’LL DO

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments, offer insights regarding the availability of new features in Wiz.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.

WHAT YOU’LL BRING

• 3+ years of experience in technical customer facing roles, such as: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
• Experience working with defense or government organizations to deploy and operationalize cloud or security products. Level 2 security clearance is required .
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Excellent written and verbal skills in Hebrew and English.
• Ability to multi-task and thrive in a fast-paced environment.
• B.S. in Computer Science, Engineering, or similar field.

.

We’re looking for a

WHAT YOU’LL DO

• Work hand-in-glove with Product Managers, Customer Success, and others to keep the existing set of written documentation aligned with the product, in terms of both functionality and appearance.
• Contribute to weekly and ad-hoc release notes posts, product newsletters, and other customer communications.
• Collaborate with instructional designers, curriculum developers, and technical trainers to ensure that both recorded and live training is accurate and up to date.
• Help frontend developers and product managers refine in-app microcopy.

WHAT YOU’LL BRING

• At least three years of experience in a technical writing role.
• Some sort of technical background, be it educational (a STEM degree) or professional (development, QA, analytics, SOC, Incident Response, etc.).
• Strong initiative and problem-solving skills.
• Mother-tongue level English and fantastic written communication skills.

BONUS:

• Experience in security, cloud, and/or SaaS.
• Experiencein a docs-as-code environment.