דרושים ב-Wix ב-Ukraine, Kyiv

As a Senior Data Scientist on our Customer Care team, you’ll focus on improving our customer care user experience using AI-based technology. You'll develop state-of-the-art LLM-based chatbot solutions and knowledge management systems. In your day-to-day, you will:

• Develop and enhance LLM-based chatbot solutions and knowledge management systems

• Apply and fine-tune generative AI models to improve user experience and customer care efficiency

• Develop models for specific use cases like intent classification, ambiguity detection, retrieval re-ranking, etc

• Collaborate with cross-functional teams to integrate AI solutions within existing frameworks

• Mentor team members in AI techniques and best practices

We’re looking for a talented researcher for the Data Science group, to help us develop advanced AI solutions that will empower impactful projects across Wix. The Data Science group leads the AI research and innovation efforts of the company, and is focused on pushing AI boundaries to enhance the product, optimize processes, and deliver personalized experiences.

• Conduct advanced research that will impact 250M+ users

• Leverage the latest advancements in LLM customization, knowledge representation, and conversational AI

• Build horizontal AI capabilities to be used across Wix

• Closely collaborate with other internal departments to drive impactful data-driven projects

As a Product Manager in the AI Site Chat team, you'll shape the future of AI-powered conversational experiences that help businesses grow. Our product goes beyond customer support — it also proactively assists with sales, surfaces insights for business owners, and drives smarter decision-making through intelligent chat and search. You’ll work on tools that blend the best of human interaction and AI, helping users get instant answers, engage customers, and unlock new opportunities for growth.

• Define and execute product priorities that drive measurable value for users and align with business objectives

• Develop and manage a product roadmap that supports key use cases across customer support, sales, and business intelligence

• Ensure product success by tracking and improving core KPIs such as conversion rates, satisfaction scores, resolution time, and business impact

• Conduct user research and data analysis to uncover new opportunities for proactive AI-driven engagement and revenue growth

• Effectively communicate product vision, milestones, and progress to stakeholders across product, engineering, sales, and leadership

• Collaborate with AI/ML teams to ship features powered by advanced language models that are accurate, trustworthy, and human-centric

Join our Kyiv Design Hub as an Illustrator, where you'll support the diverse illustration needs of Wix's design teams. You'll have the opportunity to work across a broad spectrum of styles, from editorial and vector illustrations to more expressive pieces, and play a key role in evolving our brand's visual language. In your day-to-day, you will:

• Support Wix’s content, marketing, and internal design teams with a variety of illustration needs

• Create illustrations across different fields, including editorial, vector arts, and UI elements

• Produce illustrations that follow Wix’s defined visual language and guidelines, as well as develop off-brand visuals for projects that allow greater creative freedom

• Develop complex narrative illustrations when needed

• Contribute to the evolution of Wix’s illustration languages and the Wix brand

• Collaborate with cross-functional teams to integrate illustrations into various projects

• Collaborate on the development and integration of AI-driven features, leveraging the latest advancements in LLM and NLP

• Conduct research and experiments to explore innovative AI methodologies and incorporate cutting-edge models into customer care products

• Take responsibility for the entire lifecycle of feature developments, from initial discussions with product teams, defining requirements and providing estimates, to actual coding in collaboration with the team, monitoring performance and delivering robust solutions to end-users

• Optimize system performance, reliability and stability, making sure our service remains seamless and accessible

• Participate in technical discussions to improve existing architecture and developer experience

Join our Kyiv Design Hub as an Illustrator, where you'll support the diverse illustration needs of Wix's design teams. You'll have the opportunity to work across a broad spectrum of styles, from editorial and vector illustrations to more expressive pieces, and play a key role in evolving our brand's visual language. In your day-to-day, you will:

• Support Wix’s content, marketing, and internal design teams with a variety of illustration needs

• Create illustrations across different fields, including editorial, vector arts, and UI elements

• Produce illustrations that follow Wix’s defined visual language and guidelines, as well as develop off-brand visuals for projects that allow greater creative freedom

• Develop complex narrative illustrations when needed

• Contribute to the evolution of Wix’s illustration languages and the Wix brand

• Collaborate with cross-functional teams to integrate illustrations into various projects

• Be responsible for building and setting the strategy behind the compensation & benefits plans in Ukraine and Poland

• Proactively engage, partner with and advise senior leadership and HRBPs to contribute to the company’s success

• Collaborate with stakeholders such as Legal, Finance and benefits brokers, to ensure alignment with our total rewards programs

• Be accountable for job evaluation, competitive assessment and compensation infrastructure across diverse company roles

• Conduct data analysis, evaluate market trends and ensure our total reward packages are competitive to industry benchmarks and are matching to Wix’s culture

• Support compensation processes including comp system, budgets, ranges, surveys, training and internal comp tools in alignment with the global C&B team

• Be part of C&B global team and be its focal point in Ukraine and Poland