דרושים Escalations Representative ב-Wells Fargo ב-United States, Tempe

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of escalated call handling
• Ability to read and interpret legal documents
• Knowledge and understanding of processing and handling writs and levies, summons and subpoenas as well as court blocked accounts
• Ability to identify potential operational issues and legal risks
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments), Hogan, 1Sum, CBATS, CIV & SDD
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Previous experience in working in a fast-paced call center environment
• Ability to achieve high production and quality standards
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at the posted work location

Schedule:

• Monday-Friday 1:00pm-5:00pm PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 2-4 weeks. Training hours are 1:00 p.m. – 5:00 p.m. Monday – Friday PST. You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 8:00 am -8:00 pm. Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of escalated call handling
• Ability to read and interpret legal documents
• Knowledge and understanding of processing and handling writs and levies, summons and subpoenas as well as court blocked accounts
• Ability to identify potential operational issues and legal risks
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments), Hogan, 1Sum, CBATS, CIV & SDD
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Previous experience in working in a fast-paced call center environment
• Ability to achieve high production and quality standards
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at the posted work location

Schedule:

• Monday-Friday 8:30am-5:00pm PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 2-4 weeks. Training hours are 1:00 p.m. – 5:00 p.m. Monday – Friday PST. You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 8:00 am -8:00 pm. Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Schedule:

• Monday-Friday 1:00pm-5:00pm PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 2-4 weeks. Training hours are 1:00 p.m. – 5:00 p.m. Monday – Friday PST. You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 8:00 am -8:00 pm. Your regular work schedule will be based on business need and may include working at least one weekend day and some holidays.

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in working in a fast-paced call center environment
• Ability to read and interpret legal documents
• Ability to identify potential operational issues and legal risks
• Ability to achieve high production and quality standards
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Risk and regulatory compliance experience
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
• Ability to work in a fast-paced deadline driven environment

Posting Location:

• 1305 W 23rd St. - Tempe, Arizona 85282

Job Expectations:

• This position offers a hybrid work schedule
• Ability to work on-site at the posted work location

This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.