דרושים Employee Relations Analyst-accomodations ב-Wells Fargo ב-Philippines, Maypajo

In this role, you will:

• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals

Required Qualifications:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must be a graduate of a bachelor’s degree or higher
• Candidate must have IT Service Management and Incident & Change Management experience
• Must have experience and knowledge on M365 and Windows 11 Administration, Cloud PC and Intune Administration
• Candidate must have a working experience in ServiceNow and Jira
• Candidate must have a working experience in iOS devices
• Candidate must have a working experience in networking basics (Structured Cabling)
• Being a Cloud Certified is a plus (Azure, AWS, Google)

Job Expectations:

• Candidate must be willing to work on a 24x7 shift
• Candidate must be willing to work onsite

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in developing and maintaining client relationships for low complexity initiatives

• Generate business outcomes for Employee Relations functional area

• Review basic or tactical issues, policies, or procedures within Human Resources for which answers can be quickly obtained and are related to low risk tasks and deliverables with narrow impact

• Receive direction from Employee Relations manager and exercise judgement within defined parameters while developing an understanding of Employee Relations functional area, policies, procedures, and compliance requirements

• Provide information to Employee Relations managers, colleagues, and stakeholders, including internal, and external customers

Required Qualifications:

• 6+ months of human resources advisory or customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Consultant staff and expert support in resolution of accommodation cases

• Provide first line support and resolution of escalated cases

• Review and analyze Employee Relations Accommodations cases of diverse scope where analysis of situations or data requires an in-depth review of enterprise policy and procedures, labor law legislation, and other intangible variance factors

• Engage key partners as needed, including Human Resources/Employee Relations, Healthcare Providers, Disability Administrator, HR Policy and Corporate ER, Corporate Properties, Risk & Insurance Management/Workers’ Comp, Employee Assistance, Law department and Leave Management

• Educating managers and the HR community on the accommodations process and its relation to ADAAA and other federal regulations, state statutes and local ordinances

• Participate in case audits for Employee Relations Consultants and provide feedback and recommendations

• Participate in risk management support within Accommodations Management

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.