דרושים Control Management Specialist ב-Wells Fargo ב-Philippines, Maypajo

pioneer workforceto deliver exceptional service, drive innovation, and shape the future of Home Lending Operations in the Philippines.

In this role, you will:

• Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
• Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables
• Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business
• Engage in additional research and studies to enhance regulatory knowledge
• Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups
• Participate in cross-organizational or internal operational initiatives and improvement efforts

Required Qualifications:

• 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Strong stakeholder management and stateside partnership skills
• Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• 2+ years of overall experience with at least 2+ years of previous experience within US residential mortgage underwriting environment, managing varied workflows.
• Graduate incommerce/finance/managementstream

Job Expectations:

• Perform in-depth review of mortgage loan file including Credit, Capacity, Capital and Collateral documents
• Detailed review of Credit related documents such as Credit Report fromExperian/Transunion/Equifax,Credit Supplements, Mortgage Statement, and Letter of Explanation etc.
• Detailed review of Capacity related documents such as Paystub, W2, VOE, Award letters and Bank Statements etc.
• Detailed review of Capital related documents such as Bank Statements, Gift letter, Stocks and Bonds etc.
• Detailed review of Collateral related documents such as Property Appraisal Report, Flood Report, and Purchase Agreement etc.
• Recommend borrower’s eligibility in accordance with internal policies and procedures, agency guidelines and overlays utilizing Automated Underwriting System (AUS)
• Ability to identify potential red flags relating to customer information, income, assets, property, all parties to the transaction, etc.
• Analyze risks and offsets related to performing in-depth, prefund loan reviews. Present recommendations for resolving various issues related to reviews and loan files
• Utilize current knowledge of credit policy guidelines and procedures, use available tools and resources to recommend credit decision
• Ability to clearly document the loan rationale findings in loan notes
• Reviewstipulations/conditionsfor compliance and completion of loan file specific to the borrower profile, loan program and product
• Receive direction from more experienced managers and exercise judgment on relevant reviews within rules and regulations while developing an understanding of internal company requirements
• Provide communication regarding overall process and transaction quality to appropriate parties
• Research, review, document, and present findings related to issues, records, policies, and procedures for which answers can be quickly obtained
• Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of function, policies, procedures, records, and other business information
• Collaborate and consult with peers, colleagues, and managers to implement actions in support of risk-mitigation and control initiatives
• Excellent Spoken and written communication skills
• Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions
• Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
• Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
• Demonstrate active listening skills to accurately capture information and address concerns.
• Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
• Collaborate cross functionally with Processing, Closing & Sales teams for seamless communication and customer satisfaction
• The candidate must be willing to work within US hours
• Must be willing to work onsite (Mckinley, Taguig)

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage and develop a team of managers, experienced officers, and officers in roles with moderate complexity and risk in accomplishing goals and priorities associated with the functional area
• Engage and influence corporate heads, business heads, legal, audit, regulators, and industry partners associated with the function, or who are affected by its outcomes
• Identify and recommend Business Controls opportunities for process improvement and risk control development by managing and directing teams on strategy and execution of activities
• Determine appropriate strategies and actions of Business Controls functional area to meet moderate to high risk deliverables by ensuring that all business risk issues are proactively identified and addressed appropriately
• Interpret and develop policies and procedures for functions with moderate complexity within defined scope of responsibility
• Collaborate with and influence key stakeholders including managers
• Interact directly with relevant business groups
• Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives in Business Controls functional area
• Develop and guide a culture of Business Controls talent development to meet business objectives and strategies

Required Qualifications:

• 6+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Strong Stakeholder management experience
• Good business acumen and executive presence
• Strong knowledge, experience on BCM, Issue Management, RCSA, Audit
• Leadership Background - leading global teams

Job Expectations:

• Mid Shift (5/6pm start of shift)
• Weekends Off
• Follows PH Holidays

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide maintenance and implementation support for moderately complex treasury management products and services.
• Coordinate with customer service representatives regarding submitted customer requests.
• Ensure customer implementation data is accurately captured/recorded, and systems are correctly installed.
• Communicate product dependencies and establishes timeline for implementation.
• Act as a liaison between the sales officers, vendors, Relationship Managers and client services as needed to deliver quality services that meet client needs.
• May perform post implementation analysis.

Required Qualifications:

• Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Completed 2 years in College or better

Desired Qualifications:

• 2+ years of financial services
• Essential computer skills including outlook, excel, word, and SharePoint. Preferably strong knowledge with Excel.
• Attention to detail and accuracy
• Strong written and oral communication skills
• Demonstrated advanced organizational skills
• Adept in working with various SLAs or TATs, proficient in meeting deadlines
• 2 years of College

Job Expectations:

• Role is already reporting onsite following a hybrid set up
• Role follows rotating shifts on a quarterly basis:
  • 1st shift is 2:00PM – 11:00PM
  • 2nd shift is 6:00PM – 3:00AM
  • 3rd shift is 10:00PM – 7:00AM

.Ensures customer implementation data is accurately captured/recorded, and systems are correctly installed. Communicates product dependencies and establishes timeline for implementation. Acts as a liaison between the client, sales officers, vendors, Relationship Managers and client services as needed to deliver quality services that meet client needs. May perform post implementation analysis.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead complex initiatives designed to mitigate current and emerging risks with broad impact
• Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
• Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
• Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
• Develop and implement risk monitoring and risk reporting processes and controls
• Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies
• Lead Control Management project or virtual teams

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong analytical and technical skills
• Experience in problem analysis, solution implementation, and change management
• Experience in working with matrix organizations
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Detail-oriented with strong organizational, analytical, and communication skills
• Strong verbal and written communication skills and project management skills
• Knowledge and understanding of operational risk management in the financial services industry
• Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end-to-end risk management solutions and controls aligned with group’s processes
• Ability to evaluate changes to laws, processes, etc. to assess impacts and to develop implementation plan to close gaps
• Comprehensive understanding of operational risk management and or operations process management
• Knowledge and understanding of financial services: regulations, compliance, policies, process, and procedures
• Ability to consult, build, and maintain solid working relationships in and outside of immediate department
• Experience working in a matrixed environment and the ability to effectively manage and build relationships
• Ethical integrity and demonstrated ability to identify risks and confidently raise issues, escalate early and engage in constructive challenge, doing so independently
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

Job Expectations:

• Support Philippine Site functions horizontally to meet control coverage requirements. The job involves interacting with different stakeholders to understand and analyze the processes, identify risks and controls in the processes, evaluate the controls, End to End Issue Management support Business and publish various reports to stakeholders.
• Should have sound understanding of risk management principles and will be responsible for ensuring appropriate control coverage, to identify risk, control gaps and help to remediate any issues.
• Timely update, reporting and escalation of issues to identify, assess and mitigate deficient controls / control gaps or risks identified in the processes
• Experience in evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.
• Assist for control forums and provide necessary reporting for the assigned business group which includes report & escalate issues, key risks, control gaps, corrective actions and OREs impacting Philippines.
• Define and monitor risk and control metrics for the Philippines Site, and ensure that there are metrics that talk back to all components of the Philippines Site Legal Entity’s risk profile
• Mid Shift (1-3pm start of shift)
• Follows PH Holidays
• Weekends Off
• Currently on Hybrid Work Set Up (3/week onsite); with high likelihood of coming back onsite full time in the near future.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Lead complex initiatives designed to mitigate current and emerging risks with broad impact
• Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
• Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
• Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
• Develop and implement risk monitoring and risk reporting processes and controls
• Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies
• Lead Control Management project or virtual teams

Required Qualifications:

• 5+ years of experience in Risk Management, Control Management, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must be graduate of any Bachelor's Degree
• Preferably at least 10+ years of relevant experience in Risk Management, Controls Testing in the same industry
• Experience working in or closely with Wealth and Investment Management lines of business (or external equivalents) sufficient to demonstrate a working knowledge of their products/services, key processes/systems, and organizational structure
• Direct and proven experience developing and implementing solutions to ensure RCSA, ICP and SAA success
• Demonstrated ability to develop partnerships and collaborate with other business and functional areas

Job Expectations:

• Lead complex initiatives designed to mitigate current and emerging risks with broad impact specific to programs and processes implanted in response to the consent orders and regulatory matters requiring attention
• Work directly with the WIM leader responsible for the consent order programs and local reporting manager on location specific governance.
• Perform reviews on transitions per Transition Framework, Controlsopinion/acknowledgement,Second-line engagements etc.
• Support functionally to meet the BCM goals and control coverage requirements. The job involves interacting with the business group managers, onshore/offshore partners to understand and analyze the processes, identify risks and controls in the processes, evaluate the controls, End to End Issue Management support Business and publish various reports to stakeholders.
• Should have sound understanding of risk management principles and will be responsible for ensuring appropriate control coverage is provided for the assigned business group, be a strong partner for business group to identify risk, control gaps and help to remediate any issues.
• Timely update, reporting and escalation of issues. Closely work with GDAs to identify, assess and mitigate deficient controls / control gaps or risks identified in the processes
• Partners with BG/EF to facilitate issues partners throughout the issue lifecycle including Root cause identification, Corrective action development and RCSA alignment.
• Experience in evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact.
• Assist for control forums and provide necessary reporting for the assigned business group which includes report & escalate issues, key risks, control gaps, corrective actions, OREs and align them to the respective onshore Risk and Control Committees.
• Subject matter expert with respect to aligned lines of businesses

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

evaluation/ testing methodologieswith an ability to assess the design and operating effectiveness of controls for medium to high complex processes. The role requires engagement with multiple stakeholders, providing credible challenge and an ability to identify and report potential control gaps in the business processes.

In this role, you will:

• Participate in mitigating current and emerging risk exposures associated with the activities and operations of the assigned business group, and identify opportunity for process improvements within the scope of defined business control responsibilities
• Review and analyze basic business challenges that require research, evaluation, and selection of alternatives
• Develop and implement risk monitoring, risk reporting processes, and controls while evaluating and reporting results where necessary
• Present recommendations for resolving complex situations and exercise independent judgment while developing Control Management functional area expertise
• Provide support in the interpretation of policy, guidelines, and governance programs as front line liaison to Independent Risk Management area
• Collaborate and consult with Control Management team and key stakeholders, including internal customers

Required Qualifications:

• 2+ years of Risk Management or Financial Services industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor's degree or higher. Relevant certifications will be an advantage
• Experience in automation / advanced excel / reporting will be an advantage.
• General knowledge of industry standards and best practices around control evaluations / testing, internal audit and risk management processes.
• Experience assessing control design and performance through testing, audit or Risk Control Self-Assessment practices
• Experience assessing processes, procedures and identifying controls
• Experience in assessing risk, reviewing risk ratings, identifying control gaps and determining the appropriate evaluation methodology

• Comprehensive understanding of operational risk management in the financial services (preferred) or other highly regulated industries
• Strong analytical skills with high attention to detail and accuracy.
• Excellent verbal, written, interpersonal communication skills and stakeholder management.
• Demonstrate positive attitude and readiness to work in a challenging and dynamic environment.
• Flexibility to multi task and work across domains and business groups.
• Ability to credibly challenge, conduct tough conversations and effectively communicate with various levels of management
• Ability to synthesize data from a variety of sources and deliver results quickly

Job Expectations:

• Individual contributor role focusing on performing evidence based control evaluations by conducting various evidence gathering activities.
• Design, maintain and execute the control evaluation scripts, identify control deficiencies, document and escalate potential issues to appropriate stakeholders.
• Validate & track action plans, escalate issues as required and document the control test artifacts and findings.
• Perform control evaluations for moderate to complex engagements, challenge status-quo and identify opportunities to add efficiencies or refining the existing processes.
• Engage and work with multiple stakeholders - front line business groups, risk program aligned functions and IRM teams for driving the objectives of risk and control programs.
• Instill and drive proactive risk culture, operational excellence and efficiencies.
• Amenable to mid shift and onsite (Hybrid) Taguig
• Follows Weekends Off & PH Holiday
• Currently on Hybrid work set up

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Manage and develop a team of multiple levels of directors and managers with focus on delivering service of moderate to high complexity for cross functional stakeholders and internal partners associated with the function or affected by its outcomes
• Identify opportunities for process improvement and risk control development by overseeing strategy and execution of all activities
• Lead Business Controls team by making strategic decisions to resolve highly complex issues by ensuring all process weaknesses or gaps are identified and remediation plans are supported and acted upon
• Interpret and develop range of policies and procedures for business functions with moderate to high complexity and risk
• Collaborate with and influence corporate heads, business heads, legal, audit, regulators, industry partners, elected officials, and trade groups including more experienced leadership
• Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives in Business Controls functional area
• Develop and guide a culture of Business Controls talent development to meet business objectives and strategies

Required Qualifications:

• 8+ years of Risk Management or Business Controls experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management or leadership experience

Desired Qualifications:

• Bachelor’s/master’s degree or any professional degree (CA/CS/CFA etc.) is required.
• Expert understanding of enterprise risk management framework including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance primarily in the Banking industry and its related operations
• Experience with Communications surveillance platforms and tools, reviewing and development of lexicons/Lexicons refinement or behavioral models.
• Strong track record of transformation, including experience in driving global projects which leads to change across business segments.
• A seasoned, relationship-driven executive who will have the style and sensitivity to work within an overly complex business environment. Multi-cultural sensitivity a must.
• Experience working in a matrix environment and the ability to effectively manage and build relationships within the Control Management function and with business partners.
• Consultative in approach, understanding and anticipating business needs and proactively delivering solutions.
• Strong interpersonal, influencing, and communication skills with ability to interact effectively with Senior leaders in the organization.
• Experience in building and managing teams, including developing and mentoring managers and providing strong, proactive leadership
• Additional surveillance experience in Voice, Trade, Information Barrier or Control room will be an added advantage.
• Certification in Operational Risk Management or Enterprise Risk Management is preferable
• Good understanding of Six Sigma, Lean, etc. and a history of continuous improvement through usage of quality tools will be advantageous.

Job Expectations:

• This role plays a critical part in ensuring the integrity of the firm’s communications and increase our supervisory effectiveness while reducing risk and strengthening our control environment. Accordingly, critical skills to success include the ability to develop and maintain partnerships with multiple LOBs and functions, creating shared processes and common goals and outcomes. The leader will work closely with other senior leaders in Control Management, should show strong ability to influence outcomes, create and execute on vision, and operate successfully in a heavily matrixed role and organization.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.